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Chama Gaúcha Brazilian Steakhouse
- Restaurants
- San Antonio, TX
About this business
Location details
18318 Sonterra Pl, San Antonio, TX, 78258, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:30 p.m. | |
| Sat | 2:00 p.m. to 10:00 p.m. | |
| Sun | 12:00 p.m. to 8:30 p.m. |
Food at the salad bar didn’t taste as good as how it used to be. The mushrooms were warm but it used to be served cold.
Business response:
Thank you for your feedback. We’re glad you enjoyed the service and ambience, and we appreciate you sharing your thoughts about the salad bar. We hope to welcome you back again soon.
The service was wonderful however the meats were very salty.
Business response:
Thank you for sharing your feedback. We’re glad to hear you enjoyed the service and appreciate you letting us know about the seasoning on the meats. Your comments are important to us and will be shared with our culinary team as we continue to improve. We hope to welcome you back again soon.
Table area was horrible. Waiters were nearly hitting my head with trays, other nights I never can complain. Just seating area was not good was loud and people passing by over and over.
Business response:
Thank you for sharing your feedback and for being a returning guest. We’re glad to hear the food and service continue to meet your expectations, but we’re sorry the seating area negatively impacted your experience this time. That is certainly not the comfort level we aim to provide. Your comments about the noise and traffic flow are appreciated and will be shared with our team as we work to improve guest seating whenever possible. We hope your next visit feels much more enjoyable.
Well, first time in many years with a terrible experience at Chama Gaucha, and we were there celebrating my birthday, honestly I just wanted to leave. Service was so slow, the meat took forever to get to our table, the waitress was not attentive to our needs. We asked for bread many times and it got to the table when we were done eating. One of the servers was rude to me because I asked if the meat was medium well, he yelled at me YES!, I told him I’m just asking because I didn’t hear you say what term the meat was, chill! S... read more
Business response:
Thank you for taking the time to share this, and we are truly sorry that your birthday celebration turned into such a disappointing experience. Slow service, missed requests, and especially being spoken to rudely are not acceptable and do not reflect the standard your family has come to expect from us over the years. We understand how upsetting it is when a place you trust for special occasions falls short, and we regret that this visit left you feeling let down. We appreciate you being honest with us, even when the experien... read more
Bad service more than 7 minutes waiting for a meat
Business response:
Thank you for sharing your feedback. We’re sorry to hear about the delay in service during your visit. Waiting that long for service is not the experience we aim to provide, and we appreciate you bringing this to our attention. Your comments will be shared with our team so we can address this and improve. We hope you’ll consider giving us another opportunity in the future.
Filet Minon was extremely overcooked and only tasted of bacon?? Had to ask multiple times for ribeye and lamb chops....we understand but still gets frustrating for a $960 dinner check for our party of (6).
Business response:
Thank you for sharing this feedback with us, Austin. We are glad the service and atmosphere were strong throughout your evening, but we understand how disappointing it is when specific cuts are not prepared or delivered as expected, especially for a large party. Having to ask multiple times for certain items is frustrating, and your comments about the filet are being taken seriously. We appreciate you bringing this to our attention, as it helps us reinforce consistency and execution at the table.
Meat is very salty, Poatoes are in a little dish serving for 1, so loud you can’t hear one another and the meat you get is just one kind thought they had other kinds. Wait time is outrageous even with reservations. The price is way high for no more than you get.
Business response:
Thank you for sharing your feedback with us. We are sorry to hear that this visit did not meet your expectations, particularly regarding the seasoning, variety, noise level, and wait time despite having a reservation. Your comments are important and have been noted so they can be reviewed with our team as we continue working on consistency and guest flow.
Pésimo. Me cambiaron de mesa sin pedir permiso. Simplemente me movieron. Pésimo servicio
Business response:
Lamentamos sinceramente lo ocurrido. Cambiarlo de mesa sin explicarle ni pedir su consentimiento no es aceptable y entendemos su molestia. Su comentario será revisado con nuestro equipo.
Very disappointed in this place meat was so salty chicken was dry not worth the price
Business response:
Thank you for sharing your feedback. We’re sorry to hear that the food didn’t meet your expectations during your visit. We appreciate your comments and will make sure to share them with our culinary team. We hope you’ll consider giving us another chance to provide a better experience.
Frequently asked questions about Chama Gaúcha Brazilian Steakhouse
How is Chama Gaúcha Brazilian Steakhouse rated?
Chama Gaúcha Brazilian Steakhouse has a 4.8 star rating with 21,282 reviews.
When is Chama Gaúcha Brazilian Steakhouse open?
Chama Gaúcha Brazilian Steakhouse is closed now. It will open at 11:00 a.m.