This profile has been claimed by the business owner or representative.
Chama Gaúcha Brazilian Steakhouse
- Restaurants
- San Antonio, TX
About this business
Location details
18318 Sonterra Pl, San Antonio, TX, 78258, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 3:00 p.m. 5:00 p.m. to 10:30 p.m. | |
| Sat | 2:00 p.m. to 10:00 p.m. | |
| Sun | 12:00 p.m. to 8:30 p.m. |
My wife saw a long strand of hair wrapped around the asparagus. We called the server and she replaced her plate with a fresh empty plate. Server told the manager about the hair however manager didn’t even visit our table to apologize or something. It was our wedding anniversary date 38 years married.
Business response:
Thank you for sharing your feedback, and please accept our sincere apologies for this experience. We’re truly sorry for the oversight and that it occurred during such a special occasion. This is not the level of care and attention we strive to provide. We’ve shared your comments with our management team to ensure this is addressed properly. We hope you’ll give us another opportunity to provide you with the exceptional experience you deserve.
There needs to be a dress code. There was too much sports gear.
Business response:
Thank you for your feedback and kind words about our service. We appreciate your suggestion regarding the dress code and will share it with our management team for review. We hope to welcome you back again soon!
We were celebrating a birthday which I noted when making my reservation. Upon arrival, there was no mention of "Happy Birthday" made to us, and we still had to wait about 8 minutes before being seated. There were several empty tables available. Our waitress greeted us and appeared as if she might be great, but fell short of that as she took a while to bring us a starter plate, then water/tea refills, potatoes, and still no mention of my birthday. The gauchos were excellent and came around perfectly timed. The dining room sup... read more
Business response:
Thank you for sharing your feedback. We’re very sorry to hear your experience fell short of expectations, especially on such a special occasion. Your comments have been shared with our team to ensure this is addressed, and we truly appreciate you bringing it to our attention.
Too close tables, seating too close to others. For a 300 dollar tab I’d expect to feel some level of privacy and seclusion with our waiter not changing halfway through dinner. Jonathan Perez. 979 422 0947
Business response:
Thank you for dining with us, Jonathan. We’re glad to know you enjoyed the food and service, though we’re sorry to hear the seating arrangement and mid-service change affected your experience. We truly appreciate your feedback and will share it with our team as we continue to improve. We hope to have the opportunity to welcome you back for a more comfortable visit.
This meal was a “make up” for a poor showing previous visit. Food was mostly either raw or jerky and very scarce again. However, our biggest issue was with our waiter “Juan” if that’s his real name. Juan was rude, aggressive and dismissive. The only meat (Parmesan Pork) we specifically requested (twice) never showed. We struggled to get served at all. It’s not that there weren’t servers on the floor. They were all either on the other end of the restaurant or hovering around a single table with 7 people (4 kids). At one point... read more
Usually we have an incredible experience here so perhaps an off night
We’ve been to CG over 20 times through the years. Service was very slow. On several occasions, my wife’s and my plates were totally empty with no severs with food on their skewers anywhere in sight. The bottom sirloin was bland. Very disappointed.
Business response:
Thank you for your loyalty and for sharing your feedback. We’re very sorry to hear that your most recent visit fell short of the experiences you’ve had with us in the past. We truly value guests who have supported us for so long, and your comments about the service pace and food quality will be shared with our team right away. We hope to have the opportunity to make this up to you and provide the level of experience you’ve come to expect from us.
There was no food coming around my table. We waited 15 minutes for meat to come to our table. I asked for rice it was never brought. I have been here multiple times and I will not be returning after yesterday’s service. I always recommended Chama for service but after yesterday I will not be returning.
Business response:
Thank you for taking the time to leave your feedback. We're truly disappointed to hear about your recent experience, especially as a returning guest who has supported us in the past. It's unacceptable that meat service was delayed and your request went unfulfilled. This is not the level of hospitality we aim to provide. Your comments will be shared with our team to ensure better consistency moving forward. We appreciate you bringing this to our attention.
We have been to chama so many times and what kept us coming back was the good food and service but this time extremely lacked. When we were sat down it took them 10 minutes to come by another 5 minutes for water and then another 10 for plates which we finally received some cheese bread and mashed potatoes so 25 minutes to barely get water, plates and a few sides was annoying. Then out of “all” the meats they have to offer the only two we received was picana and bottom sirloin oh and bacon wrapped chicken. The server was ok s... read more
Business response:
Thank you for taking the time to share your experience. We’re truly sorry to hear that this visit did not meet the standard you’ve come to expect from us. Delays in service and limited meat offerings are not reflective of the experience we aim to provide, especially for a loyal guest. Your feedback is important, and we will be addressing it with our team to ensure this doesn’t happen again. We appreciate you bringing it to our attention and hope you'll consider giving us another opportunity in the future.
Frequently asked questions about Chama Gaúcha Brazilian Steakhouse
How is Chama Gaúcha Brazilian Steakhouse rated?
Chama Gaúcha Brazilian Steakhouse has a 4.8 star rating with 21,282 reviews.
When is Chama Gaúcha Brazilian Steakhouse open?
Chama Gaúcha Brazilian Steakhouse is closed now. It will open at 11:00 a.m.