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Champion Windows and Home Exteriors of Chattanooga
- Windows Installation
- Chattanooga, TN
About this business
Location details
3902 Volunteer Dr, Chattanooga, TN, 37416, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Your initial sales staff and the instillation crew were fantastic but communication from your offices were horrible
Business response:
Thank you, Debbie. We're glad the sales staff and installation crew impressed you. We hear your concern about office communication and take it seriously.
The salesman didn’t know some of my windows were required to be tempered glass so when the installer came to measure my windows he told me to meet building codes they had to be tempered. So I had to request tempered glass so of course the price went up. Then when they came to install the picture window (tempered glass) it was scratched by the manufacturer. So they ordered another one. When they came to install it, it was 3 inches too wide. So they ordered another one. When it came, it wasn’t tempered glass. Finally got the f... read more
Business response:
We apologize for your recent experience. Please email us at cw-reviews@championwindow.com, and a member of our local management team will reach out within 24–48 hours.
Where do I begin? Twice the material needed was ordered, and when questioned I was lied to and phone calls and texts ignored which suggests fraud, waste, and abuse. The craftsmanship was grossly inadequate and the construction manager William said they don’t do frame work jobs (after project began) and that the salesman that came out shouldn’t have agreed to the work. I was guaranteed a water-tight, air-tight, and fully insulated sunroom. I sent videos to the construction manager William of water running in and huge gaps lea... read more
Business response:
We apologize for your recent experience. Please email us at cw-reviews@championwindow.com, and a member of our local management team will reach out within 24–48 hours.
The communication during this whole process was abysmal. The installation scheduling were last minute requests on both occasions. Cost was only clearly communicated one time, which was at the estimate and payment expectations were not explained. My biggest issue was I was under the impression, based on what I was told by the completion team, that I had payed my final payment only to the receive more outreach for an additional $90. For a $30,000+ job I received calls, texts, and mail with threats and late payment notices very... read more
Business response:
Anna C., thank you for your detailed feedback on your experience with Champion Corporate and Champion of Chattanooga. We sincerely apologize for the communication breakdowns, last-minute scheduling, and payment confusion you encountered. Your dissatisfaction with our administrative processes is deeply concerning, and we take full responsibility for these shortcomings. We're grateful that you're pleased with the installation crew's work and the quality of our products. However, we recognize that excellent workmanship alone is... read more
I’m a huge stickler for keeping promises/appointments. Those were broken multiple times thru the process. I feel like I should receive some kind of refund for the money lost on the multiple days my husband or I stayed home to greet the team.
Recommend that the paperwork move to soft copy. The hardcopy paperwork we received was hard to read due to the salesman's writing as well as him needing to write harder, so our copy was clearer. The online payment method was no user friendly as it doesn't give an amount; it should not only show the payment due but prior payments as well as the balance of future payments.
Please see comments below about the gaps in the seal of the installed door. Also see comments about the warranty trip charge.
Be months and still have not replaced a window and screens that they broke installing
I am not satisfied with my window put two different styles in my house and my patio door is on backwards.
Frequently asked questions about Champion Windows and Home Exteriors of Chattanooga
How is Champion Windows and Home Exteriors of Chattanooga rated?
Champion Windows and Home Exteriors of Chattanooga has a 4.4 star rating with 2,611 reviews.
When is Champion Windows and Home Exteriors of Chattanooga open?
Champion Windows and Home Exteriors of Chattanooga is open now. It will close at 9:00 p.m.