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Champion Windows and Home Exteriors of Louisville
- Windows Installation
- Louisville, KY
About this business
Location details
4203 Bunton Ct, Louisville, KY, 40213, United States
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I would recommend Champion Windows to others because of the quality of their installation, the professionalism of the installers, and the quality of the materials.
The price is just too high
Phones calls were not handled properly. We were mislead & lied to. Overpriced.
Business response:
We’re sorry to hear about your experience and appreciate you sharing your feedback. We take your concerns regarding communication, scheduling, and pricing seriously and recognize areas for improvement. Local management will be contacting you within 48 hours to discuss your concerns, including the vacation, to work toward a resolution.
I’m not happy with how things turn out.!!!!!!!!
Business response:
Erkurt E., we're deeply sorry for your unsatisfactory experience with Champion of Louisville. Your feedback is invaluable, and we're committed to addressing every concern you've raised. We'll review your case thoroughly to ensure we make things right. We value your business and we're dedicated to restoring your trust in our services.
After four months, the installation is still not complete. I would not recommend a company that takes so long to install windows that were promised to be installed on one day. The most important window was broken and 13 other windows were ordered incorrectly, and one window was measured incorrectly. This shows a serious failure by management, even though sales and insulation personnel were great.
Business response:
Joe L., I sincerely apologize for the extensive delays and issues you've experienced with your window installation from Champion of Louisville. Your frustration is completely understandable, and we've clearly fallen short of our commitment to quality and timeliness. While I'm glad you had positive experiences with our sales team and installers, the overall project management has not been up to our expectations. We take your feedback very seriously and will use it to improve our processes. I assure you that we're working dili... read more
First door ordered 8/31, when installers came door was measured wrong. On second door arrival was too small, was measured wrong. Installers had too build up our door frame for install this door this week.
Business response:
BRENDA G., I sincerely apologize for the frustrating experience you've had with Champion of Louisville. The multiple measurement errors, lengthy wait times, and communication issues you encountered are unacceptable. We deeply regret that this fell so far short of our standards. While I'm glad our installation crew provided excellent service, I understand this doesn't make up for the overall poor experience. Your feedback is invaluable, and we'll use it to improve our processes, especially in door measurements and customer co... read more
Constantly lied to by your salesperson and follow-up Still missing final promise. Been on this since April 2025. I write bad
1. Look at Menards quality. Windows similar quality for less than half. Despite being told my storm dorm was built by champion, it’s a Larson. Could get a better door from Menards for less than half. Spend all this money for uv windows and my door doesn’t block the heat. Why wasn’t I told that? Either tell me or do it.
Please make a link for payment easy. I cannot pay as your link provided!!. Need to provide the test for what You explained to your customer from beginning. Example: as the heat cannot go through the windows as expanded!.
Frequently asked questions about Champion Windows and Home Exteriors of Louisville
How is Champion Windows and Home Exteriors of Louisville rated?
Champion Windows and Home Exteriors of Louisville has a 4.5 star rating with 2,578 reviews.
When is Champion Windows and Home Exteriors of Louisville open?
Champion Windows and Home Exteriors of Louisville might be open. It requires an appointment.