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Champion Windows and Home Exteriors of Louisville
- Windows Installation
- Louisville, KY
About this business
Location details
4203 Bunton Ct, Louisville, KY, 40213, United States
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I had a very good experience working with Champion Windows. The salesperson showed me comparisons of their products and their competitors products, which was helpful. The installation crew did a great job putting the windows in.
We are very satisfied overall. The windows look very nice. They were just what we were looking for, and we cant wait to see the savings on our energy bills. Hopefully it will be the icing on the cake.
Champion Windows of Louisville's workmanship was excellent; they were on time and cleaned up well, but they did not provide the materials that I ordered.
I was highly impressed with the quality of their workmanship and their product. They resolved most of my problems, and the installation crew was great. I was very impressed with the crew's congeniality, team work, and their cleanliness. Most construction crews leave a mess, but they always made sure to clean before they left.
I would highly recommend Champion. Their sales team showed up on time. The installers were very neat and clean, and they did the job in a very timely manner.
Their quality of work and the quality of materials used are better than any other company that came out. We have never had an issue with the company and in the instance of an issue with a product they come out without hesitation and fix it. That is something that cannot be said about everybody. I have and will continue to recommend them to others.
I would recommend Champion Windows to others because of the quality of their installation, the professionalism of the installers, and the quality of the materials.
Champion screwed up 3 times in a row. measured wrong, and broke window glass twice before it was delivered.
Business response:
Leon D., I sincerely apologize for the numerous issues you faced with Champion of Louisville. Your experience falls far below our standards at Champion Corporate. We're committed to addressing these concerns and improving our service. A senior manager will reach out to discuss how we can make this right for you.
1) I never got a written statement from Champion. 2) The 1st indication of cost came from GreenSky by mail. 3) The billing sent through GreenSky gave a supposed estimate with balance due at the end of the installment. 4) On the morning of the 1st day of installment, the team called me to let me know that their equipment would not be able to make the turn into my driveway; this was very much appreciated as it allowed me time to get to the grocery, for needed supplies. 5) The 2nd appointment turned out well & each of the 3 men... read more
Business response:
Patrick S., we sincerely apologize for the billing issues you encountered with Champion of Louisville. Your detailed feedback about the pricing discrepancies and lack of transparency is alarming. We'll escalate this to Champion Corporate immediately. While we're pleased with the installation team's performance, we acknowledge significant improvements are needed in our sales and billing processes.
Frequently asked questions about Champion Windows and Home Exteriors of Louisville
How is Champion Windows and Home Exteriors of Louisville rated?
Champion Windows and Home Exteriors of Louisville has a 4.5 star rating with 2,615 reviews.
When is Champion Windows and Home Exteriors of Louisville open?
Champion Windows and Home Exteriors of Louisville might be open. It requires an appointment.