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Champion Windows and Home Exteriors of Louisville
- Windows Installation
- Louisville, KY
About this business
Location details
4203 Bunton Ct, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
I would not recommend at this time due to the length of time for the project and getting my correct window sash. Over all I do like the window.
Business response:
We apologize for your recent experience. Please email us at cw-reviews@championwindow.com, and a member of our local management team will reach out within 24–48 hours.
Champion screwed up 3 times in a row. measured wrong, and broke window glass twice before it was delivered.
Business response:
Leon D., I sincerely apologize for the numerous issues you faced with Champion of Louisville. Your experience falls far below our standards at Champion Corporate. We're committed to addressing these concerns and improving our service. A senior manager will reach out to discuss how we can make this right for you.
1) I never got a written statement from Champion. 2) The 1st indication of cost came from GreenSky by mail. 3) The billing sent through GreenSky gave a supposed estimate with balance due at the end of the installment. 4) On the morning of the 1st day of installment, the team called me to let me know that their equipment would not be able to make the turn into my driveway; this was very much appreciated as it allowed me time to get to the grocery, for needed supplies. 5) The 2nd appointment turned out well & each of the 3 men... read more
Business response:
Patrick S., we sincerely apologize for the billing issues you encountered with Champion of Louisville. Your detailed feedback about the pricing discrepancies and lack of transparency is alarming. We'll escalate this to Champion Corporate immediately. While we're pleased with the installation team's performance, we acknowledge significant improvements are needed in our sales and billing processes.
The price is just too high
Business response:
We appreciate your feedback. We strive to provide competitive pricing while maintaining quality service and products. Please watch for our promotions throughout the year, and we hope to earn your business.
Phones calls were not handled properly. We were mislead & lied to. Overpriced.
Business response:
We’re sorry to hear about your experience and appreciate you sharing your feedback. We take your concerns regarding communication, scheduling, and pricing seriously and recognize areas for improvement. Local management will be contacting you within 48 hours to discuss your concerns, including the vacation, to work toward a resolution.
I’m not happy with how things turn out.!!!!!!!!
Business response:
Erkurt E., we're deeply sorry for your unsatisfactory experience with Champion of Louisville. Your feedback is invaluable, and we're committed to addressing every concern you've raised. We'll review your case thoroughly to ensure we make things right. We value your business and we're dedicated to restoring your trust in our services.
After four months, the installation is still not complete. I would not recommend a company that takes so long to install windows that were promised to be installed on one day. The most important window was broken and 13 other windows were ordered incorrectly, and one window was measured incorrectly. This shows a serious failure by management, even though sales and insulation personnel were great.
Business response:
Joe L., I sincerely apologize for the extensive delays and issues you've experienced with your window installation from Champion of Louisville. Your frustration is completely understandable, and we've clearly fallen short of our commitment to quality and timeliness. While I'm glad you had positive experiences with our sales team and installers, the overall project management has not been up to our expectations. We take your feedback very seriously and will use it to improve our processes. I assure you that we're working dili... read more
First door ordered 8/31, when installers came door was measured wrong. On second door arrival was too small, was measured wrong. Installers had too build up our door frame for install this door this week.
Business response:
BRENDA G., I sincerely apologize for the frustrating experience you've had with Champion of Louisville. The multiple measurement errors, lengthy wait times, and communication issues you encountered are unacceptable. We deeply regret that this fell so far short of our standards. While I'm glad our installation crew provided excellent service, I understand this doesn't make up for the overall poor experience. Your feedback is invaluable, and we'll use it to improve our processes, especially in door measurements and customer co... read more
Constantly lied to by your salesperson and follow-up Still missing final promise. Been on this since April 2025. I write bad
Frequently asked questions about Champion Windows and Home Exteriors of Louisville
How is Champion Windows and Home Exteriors of Louisville rated?
Champion Windows and Home Exteriors of Louisville has a 4.5 star rating with 2,690 reviews.
When is Champion Windows and Home Exteriors of Louisville open?
Champion Windows and Home Exteriors of Louisville is open now. It will close at 9:00 p.m.