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Champion Windows and Home Exteriors of Seattle
- Windows Installation
- Kent, WA
About this business
Location details
19406 68th Ave S, Kent, WA, 98032, United States
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I had a good experience working with Champion Windows of Seattle & Olympia and I know that if I have any problems that I don't need to be worried at all about whether or not I will be professionally taken care of.
Champion installed 7 new windows in our daylight basement. Our house is 103 years old so it probably was a challenging task but the windows look great and work very well. I feel safer because of the locking mechanisms, the insulated glass and sturdy frames. The installation crew was very efficient and finished the entire job in one day.
You may NOT want to hear my comments! I signed the contract on 7/31/25. Windows installed 9/25/25. There were problems with 4 of the 4 windows. I have been waiting for the corrected windows since they were re-ordered on 10/20/25. Now it looks like they won't arrive until the holidays! Today being 11/26/25. Customer service is horrible. Except for Rod Lacheney. I have spoken to two regional mgrs; Michael Smith and Al Norton. I asked for compensation (a credit), since the problems were mishaps with ordering and workmanship. Th... read more
Business response:
Joyce N., we deeply regret the numerous issues you've faced with Champion of Seattle. Your experience falls far short of our standards at Champion Corporate. We're taking your feedback seriously and will address each concern, from sales to installation. We're committed to finding a satisfactory resolution and rebuilding your trust in our service.
Damage window panes and paint around windows.
Business response:
Thank you for your detailed feedback on your experience with Champion of Seattle. We're thrilled that Deb provided such excellent service and that our installation crew was professional and accommodating. We appreciate your positive comments about their knowledge and customer-friendly approach. However, we're concerned about the damage to window panes and paint you mentioned. This falls short of our quality standards, and we'd like to address it promptly. Please contact our office so we can inspect and rectify these issues. ... read more
It took over two years to get my windows installed and too many hours to count of phone calls just to attempt to figure out what I got myself into that I could not get out of without paying almost as much. All the while I was paying interest on what they did not disclose until after it was too late to back out.
Business response:
Hillary H., I am deeply sorry for the extremely frustrating and prolonged experience you've had with Champion of Seattle. The delays, communication issues, and contract complications you've described are not representative of our standards. I sincerely apologize for the confusion surrounding your contract terms and the lack of clarity from our team. Your feedback about our pricing, quality, and customer service is taken very seriously. We've failed to meet your expectations on multiple fronts, and for that, I am truly sorry.... read more
See the rest of my comments
Business response:
Mary M., I'm deeply sorry for your disappointing experience with Champion of Seattle. We've clearly fallen short of our standards, and I sincerely apologize. Your feedback about the installation, scheduling issues, and quality concerns is alarming and unacceptable. I assure you that Champion takes these matters seriously. We're committed to addressing each point you've raised, from the slider's functionality to the installation quality and missed appointments. Your feeling of discrimination is particularly distressing, and w... read more
Worst experience ever.
All three window have blemishes on the inside window.
I am still waiting for the job to be completed, it has been over 300 days since we signed the contract. It was due for completion in late November 2024.
Frequently asked questions about Champion Windows and Home Exteriors of Seattle
How is Champion Windows and Home Exteriors of Seattle rated?
Champion Windows and Home Exteriors of Seattle has a 4.5 star rating with 3,611 reviews.
When is Champion Windows and Home Exteriors of Seattle open?
Champion Windows and Home Exteriors of Seattle might be open. It requires an appointment.