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Charlie Clark Nissan Harlingen
- Car Dealers
- Harlingen, TX
About this business
Location details
3500 W Expy 83, Harlingen, TX, 78552, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
This is not a good place to purchase a vehicle. Sales managers don’t know what is going on and will lie straight to your face about unfinished work on your vehicle. I should’ve stayed with Payne Auto. Lesson learned.
Business response:
Hi Rick Hinojosa Jr., thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (956) 423-6975 at your earliest convenience and we will do our best to resolve this with you.
The service center is trash I made an appointment and still waited 20 minutes on my lunch break I had to go inside the office to ask someone to assist me and they told me that I still have to continue to wait while everybody’s sitting inside talking when they have a huge line outside and nobody’s been assisted every single time I’ve gone for the past year if I would’ve known this when signing my contract I would’ve never gotten oil changes
Business response:
Hi Krystal Rodriguez, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at (956) 423-6975 at your earliest convenience and we will do our best to resolve this with you.
by putting up front all the hidden insurance prices
Business response:
Rosalyn Pulido, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (956) 423-6975 at your earliest convenience and we will do our best to resolve this with you.
I wasn't supposed to have free oil changes for life. I knew that. However, on my last visit,, I had a question on something that showed up on my service report (regarding a canceled warranty). While I was waiting to talk to finance about the warranty situation., the Svc. manager comes to get me and was like ma'am I have good news. There was an error when you bought the car. it was a Demo vehicle you purchased so its not considered "used" so you qualify for free oil changes for life.. uhuh they gave me a refund and every... read more
Business response:
Hi Bertha A. Gonzales, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Charlie Clark Nissan
😡😡😡😡😡Today CHARLIE CLARK “Top Seller” Harlingen office tried to Rip me off. Attached you can see the images he sent me on a Nissan Sentra SR I was trying to buy for work. This individual deserves to be exposed because he is committing fraud with people who fall into their lies. According to him this was $23,00O MSRP priced sale vehicle and told me in the messages his loan Manager “Rick” was going to honor the rebates he offered initially to me. SCAMMERS!!!! That what they are!!!!JACOB PADILLA told me the price was $2... read more
Business response:
Amalia Villarreal, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please reach out to us at (956) 423-6975 when you can so we can address this situation directly. Thank you and have a great day. Best Regards, Annette Rodriguez Customer Relations
Correct vehicle issue and tell the truth.
I dont think Ive ever gone in to a dealer ship and asked how much the price of a vehicle is and not have it answered from start to finish at all.. I must have asked 10 times...go as for and attempt to have me sign that I would take their offer the same day if they got my payment to where it was and still not tell the price of the vehicle or my trade in and then withhold my keys from me claiming they were soing the trsde in when my car was sitting infront of the store the entore time just to try and get me to talk to someone ... read more
Business response:
Hi Mari Trevino, we regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (956) 423-6975.
RecommendedI almost said no to the recommendation question because of my experience today, not with the service department, because Michael was great, but because Frank Sanchez from the Nissan Used Cars seems to have forgotten that taking care of the customer after the sale is just as important. Without going into details, he tried to treat me like a person that he could talk down to. All I wanted was my car to drive right and safely most of all. He got upset with me and said he wouldn't help me unless I apologized for using the word s... read more
Business response:
Thank you again for taking the time to let us know how we did. We're glad to hear we delivered such a great experience in our service department. If there's anything further we can do for you, we are happy to help!
Very disappointing experience. My brother has been trying to buy a car and all he has gotten is the run around and his credit run thru 10 banks and still no response. all they've done is pass the problem to another person who has to start the process all over again. He should have just gone with my guys at Bert Ogden, he would have already been in a car, they've always taken care of me and the rest of our family always with no problems.
Business response:
Lupe Rodriguez, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our teams work diligently is finding the best financing for our customers. All approval are subject to bank approvals. Please reach out to us at (956) 423-6975 when you can so we can address this situation directly. Thank you and have a great day.