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Charlie Clark Nissan Harlingen
- Car Dealers
- Harlingen, TX
About this business
Location details
3500 W Expy 83, Harlingen, TX, 78552, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
😡😡😡Where do I begin with this clown show. I bought a new truck from them even though I wasn't happy with the deal and regret not walking out. Part of the deal included them installing a tonneau cover on the truck. The first appointment to have it installed caused me to sit in their waiting area for half a day just to find out they got the wrong cover. The second appointment resulted in another 4 hour sit and wait and would have been longer had I not complained. Very poor service appears to be the norm for this circus and ... read more
I've been waiting for my car for 2 hours for a simple oil change my car has been finished for about 35 minutes now and still haven't received my keys and yes I've asked multiple times already employees just talking in a circle not helpful at all
Business response:
Hi David Segovia, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at (956) 423-6975 at your earliest convenience and we will do our best to resolve this with you.
Charlie Clark Nissan in Harlingen are the worst group of people I have ever had to deal with and after what they did to me today I can honestly say that I will NEVER EVER take my vehicle there for any kind of service again. A while back they had a promotion for a total of five oil changes for $89.99 and I bought and paid for the card because that's where I get my oil changed. To make a long story short, I still had one punch left on my card and they told me I had already used up all the punches on the card when there was cl... read more
Business response:
Hi Isabel Munoz, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (956) 423-6975. We look forward to hearing from you. Ramiro Quintanilla Service Director
Porq te Dicen q tienen garantía y cuando se te descompone el carro por x rason te salen que tienes que pagar y nadamas te duran unos cuantos meses el carro y tratan de comprártelo para atrás y te quieren vender otro más caro
Business response:
Hi Luevano Amanda, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (956) 423-6975 at your earliest convenience to discuss how we can turn your experience into a positive one.
We purchased a Nissan at another dealership but live in Harlingen. When we needed our first service we went to Charlie Clark Nissan. They promoted a deal on prepurchasing oil changes so we did. Shortly thereafter we needed a small repair. The warranty information Wasn't correctly inputted in their system. Upon getting it correct the person assisting me said they liked in the glove box but couldn't find it. They looked in our private space without approval? This I reported and after making personal visit over there many ... read more
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Charlie Clark Nissan. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (956) 423-6975.
This is not a good place to purchase a vehicle. Sales managers don’t know what is going on and will lie straight to your face about unfinished work on your vehicle. I should’ve stayed with Payne Auto. Lesson learned.
Business response:
Hi Rick Hinojosa Jr., thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (956) 423-6975 at your earliest convenience and we will do our best to resolve this with you.
The service center is trash I made an appointment and still waited 20 minutes on my lunch break I had to go inside the office to ask someone to assist me and they told me that I still have to continue to wait while everybody’s sitting inside talking when they have a huge line outside and nobody’s been assisted every single time I’ve gone for the past year if I would’ve known this when signing my contract I would’ve never gotten oil changes
Business response:
Hi Krystal Rodriguez, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at (956) 423-6975 at your earliest convenience and we will do our best to resolve this with you.
by putting up front all the hidden insurance prices
Business response:
Rosalyn Pulido, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (956) 423-6975 at your earliest convenience and we will do our best to resolve this with you.
I wasn't supposed to have free oil changes for life. I knew that. However, on my last visit,, I had a question on something that showed up on my service report (regarding a canceled warranty). While I was waiting to talk to finance about the warranty situation., the Svc. manager comes to get me and was like ma'am I have good news. There was an error when you bought the car. it was a Demo vehicle you purchased so its not considered "used" so you qualify for free oil changes for life.. uhuh they gave me a refund and every... read more
Business response:
Hi Bertha A. Gonzales, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Charlie Clark Nissan