.png)
This profile has been claimed by the business owner or representative.
Charter Senior Living of Rockford
- Assisted Living Facilities
- Rockford, IL
About this business
Location details
7130 Crimson Ridge Dr, Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My father fell a couple weeks ago and was left there on a ground, all night with no help. After he was found on the ground the next morning, he was admitted to the hospital. Moral if ther story… the staff does not check on their residents! The staff is very unprofessional and lazy. The receptionist is VERY rude and i was told she doesn’t like people “bother” her. Leading back in to unprofessionalism, the staff lacks in wearing uniform. They are often caught wearing sweats, pajamas, house shoes, etc. Any time I come in to che... read more
Business response:
We are sincerely sorry to hear about your father's experience, and we appreciate you taking the time to share your concerns. Providing a safe and caring environment for our residents is our top priority. We understand the importance of professional and compassionate care, and your feedback will be used to address and improve upon the issues you've raised. Please know that we are committed to making the necessary changes to enhance the quality of care provided at our community. We would like the opportunity to make this up to... read more
They do not do everything that they tell you that is included in the monthly rent. Like cleaning my loved one's room since July when she moved in. Her room has only been cleaned and vacuumed twice. I had to call corporate just to get them to clean her room, which also had massive confusion webs everywhere! The staff is NOT friendly, at all. They're only nice until they get you in the door! They don't tell you the truth about the actual costs and then all of the extra fees you have to pay for! The dining staff is lacking in t... read more
The staff was friendly and helpful. The management was not readily approachable. The food was good here. The communication was good to excellent in regards to nurses, physical therapist, and CNAs to the families. I wish the community was more flexible in terms of what they could be flexible on. There was too much turnover in administration.
Business response:
C.B., I am the Regional Director of Operations and want to thank you for taking the time to provide your feedback on your experiences at Crimson Pointe. I was encouraged to read your thoughts on the food as well as the communication from our various teams. I would however welcome the opportunity to speak with you regarding your concerns. Please contact me by calling the community and asking to be put in touch with the RDO. I look forward to speaking with you. Regards, David.
This assisted living center keeps showing up [on the internet] as a memory care facility, it IS NOT. The building is not secure so as a person with dementia gets worse , starts to wonder or becomes aggressive they are not equipped to handle it. Don't waste your time and money placing any family member with dementia in this facility.
Business response:
Crimson Pointe offers assisted living suites, as well as rehabilitation services, respite care, and short-term stay apartments. We carefully assess each resident's needs prior to move-in as we want residents to call Crimson Pointe home for years to come. During that assessment we may find an individual who will need a higher level of care than we offer, such as memory care services. In those instances we will help the family to find the best placement for their loved one as we do not have a specialized memory care neighborho... read more
We had such high hopes for this place for my MIL. Their "sales pitch" is excellent, but it is not true. My MIL has been a resident there for less than a month and it's been nothing but problems. She is ignored by the night CNA's they will come to her room, say they'll be right back and never return. Recently she had a bad case of diarrhea that went on for days. When my MIL called for help, the CNA came in the room, opened a window, sprayed some air freshener and left ... Leaving my MIL to sit in her soiled bed for hours! Wit... read more
Business response:
I would like to thank you for sharing your thoughts with us. It was a pleasure speaking with you directly regarding your concerns. At Crimson Pointe, as you would expect, we desire to exceed the expectations of our residents and families and I apologize that your initial experience did not meet that standard. Per our conversations I am confident that we have a plan in place to ensure that we can provide the lifestyle and care for your loved one that meets and hopefully exceeds your expectations. Thanks again for your feedbac... read more
We were impressed with everything. We thought we found the perfect place for our mom. She was assessed by their staff. We were told she was level 1 and a good fit for Crimson Pointe. We moved her in only to be called 24 hours later. We were then told we had to pick her up as soon as possible. It was not possible for her to stay. They didn't even give Mom a chance to get acclimated to her new environment. We had to move Mom back home and we are starting over. We were told the refund will take 30-45 days. We are very disappo... read more
Business response:
I am the Resident Services Director and I want you to know that we take all concerns very seriously. We absolutely wanted this to be a good experience for your mother and for your family and tried very hard to make it work. As you know, seniors can have significant changes in a short period of time. The comfort, safety and happiness of each resident is so important to us. When these changes have occurred and we can no longer meet the needs of the resident or our state regulations, it is our ethical obligation to be honest wi... read more
I had my mother here at the community for several years. they assured me that they could take care of my mother and i believed them. my mother suffer's from dimentia. The care my mother recieved was ok then when her dimentia increased the care started to falter. I grew very concerned about the care she was getting and and event happened where we were to late to adress this and ended up needing more care in a different enviroment. I wish the community would have helped me with this and not assured me they could provide the ca... read more
Frequently asked questions about Charter Senior Living of Rockford
How is Charter Senior Living of Rockford rated?
Charter Senior Living of Rockford has a 4 star rating with 82 reviews.
When is Charter Senior Living of Rockford open?
Charter Senior Living of Rockford is open now. It will close tomorrow at 12:00 a.m.