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Charter Senior Living of Rockford
- Assisted Living Facilities
- Rockford, IL
About this business
Location details
7130 Crimson Ridge Dr, Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My mother was there. She's in nursing care now. The place was clean and the people were nice. She didn't participate in the activities so I don't know about those.
They're ver nice there. I had a little bit of trouble with the care in the beginning but it seems to be worked out now. I think with the tranisition to move in they did a fabulous job to make it easier. They would mount things on the wall, anything to help. They're excellent at finding lost hearing aids! It's really been a good experience. They really work hard to make it a good experience for the residents. The waiters in the dining room, I don't know where they find them, but they are fabulous with little old ladies!
Prices in this post ARE INCORRECT! I live at Charter, in Rockford, I l, & do not pay an amount anywhere what is printed in this article. Check for accuracy before posting…. Left laundry drying… went back to check on it BEFORE time set on timer had expired and MY LAUNDRY WAS GONE! Staff didn’t give a damn. Many of my summer tops & slacks have to be REPLACED BY ME!
That this place the Staff literally hides from you! They don't speak to anyone. They do not make any eye contact either. When you make an appointment with the staff about a complaint they try to avoid you at all costs! Making you wait & wait! Then tell you "Oh, it was your parent who didn't want in her room to clean or change the bedding! Do not fall for the Smooth talking ladies who get you in the door! Go talk to some of the Residents at breakfast or at any meal. That is where you can really find out about the staff. Espec... read more
Business response:
We are sorry to hear of your negative experience that occurred under prior management. This community is now managed by Charter Senior Living. Thank you.
There has been a huge turnover in staff/ mgmt. My loved one has had her Apt cleaned 2-3 times since her move in ( going on a year) And the sheets/ towels ( part of the contract) haven't been washed. Family has had to do it. On a + note. It's under new Mgmt so I'm holding out. My loved one can be difficult but they are Not Raising the rent. So maybe my score will be a little higher. As if she were at any of the other places we toured she would be paying more. ALL of the staff are great! They get along with my aunt and always ... read more
Business response:
Thank you for sharing your concerns. We're excited about our new management and would love to address any issues you have. Join us for a Family/Resident Brunch on Sunday, March 10th to meet the staff and discuss any concerns. Our door is always open for you as well. We appreciate your feedback and look forward to making things right.
My father fell a couple weeks ago and was left there on a ground, all night with no help. After he was found on the ground the next morning, he was admitted to the hospital. Moral if ther story… the staff does not check on their residents! The staff is very unprofessional and lazy. The receptionist is VERY rude and i was told she doesn’t like people “bother” her. Leading back in to unprofessionalism, the staff lacks in wearing uniform. They are often caught wearing sweats, pajamas, house shoes, etc. Any time I come in to che... read more
Business response:
We are sincerely sorry to hear about your father's experience, and we appreciate you taking the time to share your concerns. Providing a safe and caring environment for our residents is our top priority. We understand the importance of professional and compassionate care, and your feedback will be used to address and improve upon the issues you've raised. Please know that we are committed to making the necessary changes to enhance the quality of care provided at our community. We would like the opportunity to make this up to... read more
They do not do everything that they tell you that is included in the monthly rent. Like cleaning my loved one's room since July when she moved in. Her room has only been cleaned and vacuumed twice. I had to call corporate just to get them to clean her room, which also had massive confusion webs everywhere! The staff is NOT friendly, at all. They're only nice until they get you in the door! They don't tell you the truth about the actual costs and then all of the extra fees you have to pay for! The dining staff is lacking in t... read more
The staff was friendly and helpful. The management was not readily approachable. The food was good here. The communication was good to excellent in regards to nurses, physical therapist, and CNAs to the families. I wish the community was more flexible in terms of what they could be flexible on. There was too much turnover in administration.
Business response:
C.B., I am the Regional Director of Operations and want to thank you for taking the time to provide your feedback on your experiences at Crimson Pointe. I was encouraged to read your thoughts on the food as well as the communication from our various teams. I would however welcome the opportunity to speak with you regarding your concerns. Please contact me by calling the community and asking to be put in touch with the RDO. I look forward to speaking with you. Regards, David.
This assisted living center keeps showing up [on the internet] as a memory care facility, it IS NOT. The building is not secure so as a person with dementia gets worse , starts to wonder or becomes aggressive they are not equipped to handle it. Don't waste your time and money placing any family member with dementia in this facility.
Business response:
Crimson Pointe offers assisted living suites, as well as rehabilitation services, respite care, and short-term stay apartments. We carefully assess each resident's needs prior to move-in as we want residents to call Crimson Pointe home for years to come. During that assessment we may find an individual who will need a higher level of care than we offer, such as memory care services. In those instances we will help the family to find the best placement for their loved one as we do not have a specialized memory care neighborho... read more
Frequently asked questions about Charter Senior Living of Rockford
How is Charter Senior Living of Rockford rated?
Charter Senior Living of Rockford has a 4 star rating with 88 reviews.
When is Charter Senior Living of Rockford open?
Charter Senior Living of Rockford is open now. It will close tomorrow at 12:00 a.m.