Charter Senior Living of Rockford

Terry 

on AplaceForMom

3 months ago

We would highly recommend Charter to others. Very important to us is the fact that the employees are kind to our dad and are quite competent. We are so glad that our dad is at Charter. We feel the staff at Charter are exceptional. 

Anonymous 

on AplaceForMom

10 months ago

We picked them because of your recommendation ,no down payment and smaller facility. I would recommend to others. 

Rhonda O 

on AplaceForMom

10 months ago

My mom just loves that it is a smaller community and she said it feels so homey. And the staff is so nice .. she loves the activities! 

Anonymous 

on AplaceForMom

a year ago

The single most important matter for my mother has been this: Charter saved her life. Any other issues, such as the quality of the food or the activities, pales in comparison. In early [date removed], it looked like my mother was doomed to living out her days in a nursing home. At first, Charter (then called Cedarhurst), rejected her. A week later, on re-evaluation, they accepted her. Over a period of months, my mother has gone from needing a high level of care to fair amount of independence. She can get around her apartment... read more

Anonymous 

on AplaceForMom

a year ago

I would recommend this place. Communication with the family is good. I often ask them not to call my son at night. They do as I ask and call him in the morning. Moving in was okay. It was a ton of work for my son, but he made it work. The housekeeping is okay. They have trouble keeping a housekeeper. But most of them have been pretty good. The food is okay, it will be better when they improve it, which they are working on. We have only been under Charter since [date removed] 

Anonymous 

on AplaceForMom

a year ago

Could use updating, food experiences were not what we were promised with sample meal. 

Sue 

on AplaceForMom

a year ago

My Mom did not avail herself of any activities, though she was invited and encouraged to both by family and staff. She didn't care for the food and she is NOT at all picky. That would be her biggest complaint. The Bosses and the CNAs were delightful to work with. The RNs were almost always agency nurses, so they were not as invested as the other staff members. The Director of Nursing was great as was the Facility Director and Director of Marketing. All very helpful! Communication was good, but was almost always initiated by ... read more

Rhonda 

on AplaceForMom

a year ago

I would say the staff is amazing- very nice and accommodating. The move in experience for my mom was good. She says the food is decent, she likes that they have choices at each meal. Housekeeping hasn't been consistent, which is the only drawback. I would recommend Cedarhurst of Rockford to others, for sure. 

Sue 

on AplaceForMom

a year ago

My biggest concern was the shortage of staff, especially at night. Often the DON was working double shifts because she was shorthanded. She was very capable, but exhausted! The facility was undergoing remodeling and was going to be beautiful! The people, staff and residents alike, were wonderful and friendly.