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Charter Senior Living of Rockford
- Assisted Living Facilities
- Rockford, IL
About this business
Location details
7130 Crimson Ridge Dr, Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I feel we were oversold on the amount of care available especially since there is no actual nursing staff overnight only patient aids. Most likely no, I would not recommend. Because when my father was taken to the hospital. We were not notified. The only reason we found out was because the hospital called his emergency contact. Which was very concerning.
Clean facility. Nice and quiet location. Your was excellent and not a pushy sales approach. Will keep this place on my list of potential.
Business response:
Thank you for taking the time to share your positive experience!
Clean facility. Nice and quiet location. Your was excellent and not a pushy sales approach. Will keep this place on my list of potential.
In general, assisted living helps your family member feel less lonely, less isolated, most of the time improves their diet and their quality of life. When you combine all these things together, their overall health improves. It's always scary at first but doesn't take long, 2 to 4 weeks for your family member to thrive. Be sure to find a facility that promotes activities the way charter does. They go and tell they're residents about the activity and encourage them to join. That's how they will meet friends. It's almost like ... read more
My experience with Charter was pleasant. The director was very helpful in providing information about the place and financial details. Everyone was very kind. The place was nice and clean. The food was regular hospital food which she wasn't crazy about.
The place was very clean and showed really well. The apartment was a good size and in very good condition. But it does seem that the actual nursing care and assistance was over stated. There is very little staffing during the evening and overnight hours. The communication was lacking. My father was sent to the hospital and we were not notified. We only found out because the hospital calles my sister as his emergency contact. Also there seems to be alot of turn over in the administrative staff which makes it difficult to know... read more
Business response:
Thank you for your feedback. While we’re glad to hear you found our community clean and the apartment in good condition, we’re very sorry for the concerns you shared regarding care levels, communication, and staffing. We would appreciate the opportunity to speak with you directly to better understand what occurred and address your concerns. Please contact our Executive Director at the community so we can follow up personally. Thank you.
We would highly recommend Charter to others. Very important to us is the fact that the employees are kind to our dad and are quite competent. We are so glad that our dad is at Charter. We feel the staff at Charter are exceptional.
Business response:
Thank you so much for your feedback! We hope you have a great day!
We picked them because of your recommendation ,no down payment and smaller facility. I would recommend to others.
Business response:
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
My mom just loves that it is a smaller community and she said it feels so homey. And the staff is so nice .. she loves the activities!
Business response:
Rhonda, thank you for sharing your positive experience!
Frequently asked questions about Charter Senior Living of Rockford
How is Charter Senior Living of Rockford rated?
Charter Senior Living of Rockford has a 4 star rating with 90 reviews.
When is Charter Senior Living of Rockford open?
Charter Senior Living of Rockford is open now. It will close tomorrow at 12:00 a.m.