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Charter Senior Living of Rockford
- Assisted Living Facilities
- Rockford, IL
About this business
Location details
7130 Crimson Ridge Dr, Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We are really happy with it. I really like it there. Mike the director has done an especially great job, he really went above and beyond. The staff is nice, the apartment is nice. It's sunny and pleasant, it's a nice atmosphere. The location is nice, we are really happy. She likes the food too. They have a cute little bistro and the dining room is pleasant.
We moved my Mom into Crimson Pointe about a month ago. When we first visited CP, we were pleased with the fact that the facility was clean and neat, and the residents all looked clean, neat and well cared for. Since my Mom moved in - we are impressed that we are greeted by name by many of the staff, and they are all very friendly. The other residents talk to us as well. It seems my Mom is starting to feel like she fits in, for which we are grateful.
They did really good. My mom hasn't been easy to work with. They are working with her. The nurses were good to me. They are getting her medications, and they are taking good care of her. They have done everything I could have asked. They make it a point to get her involved. They are accommodating her, the nurse practitioner is awesome. They made us feel special and welcome, my mom picked out the place, she liked that.
MIke Barr and Mike Ebenson were really great and you could tell they cared about their residents and facility. We were able to take my dad for a tour as well but felt this was not the best fit for dad since he is very alert and pretty independent still and we wanted to make sure he was going to be able to have good interaction with others. the facility was very nice and clean, staff were friendly and definitely appeared to like their work.
My mother was there. She's in nursing care now. The place was clean and the people were nice. She didn't participate in the activities so I don't know about those.
They're ver nice there. I had a little bit of trouble with the care in the beginning but it seems to be worked out now. I think with the tranisition to move in they did a fabulous job to make it easier. They would mount things on the wall, anything to help. They're excellent at finding lost hearing aids! It's really been a good experience. They really work hard to make it a good experience for the residents. The waiters in the dining room, I don't know where they find them, but they are fabulous with little old ladies!
Prices in this post ARE INCORRECT! I live at Charter, in Rockford, I l, & do not pay an amount anywhere what is printed in this article. Check for accuracy before posting…. Left laundry drying… went back to check on it BEFORE time set on timer had expired and MY LAUNDRY WAS GONE! Staff didn’t give a damn. Many of my summer tops & slacks have to be REPLACED BY ME!
That this place the Staff literally hides from you! They don't speak to anyone. They do not make any eye contact either. When you make an appointment with the staff about a complaint they try to avoid you at all costs! Making you wait & wait! Then tell you "Oh, it was your parent who didn't want in her room to clean or change the bedding! Do not fall for the Smooth talking ladies who get you in the door! Go talk to some of the Residents at breakfast or at any meal. That is where you can really find out about the staff. Espec... read more
Business response:
We are sorry to hear of your negative experience that occurred under prior management. This community is now managed by Charter Senior Living. Thank you.
There has been a huge turnover in staff/ mgmt. My loved one has had her Apt cleaned 2-3 times since her move in ( going on a year) And the sheets/ towels ( part of the contract) haven't been washed. Family has had to do it. On a + note. It's under new Mgmt so I'm holding out. My loved one can be difficult but they are Not Raising the rent. So maybe my score will be a little higher. As if she were at any of the other places we toured she would be paying more. ALL of the staff are great! They get along with my aunt and always ... read more
Business response:
Thank you for sharing your concerns. We're excited about our new management and would love to address any issues you have. Join us for a Family/Resident Brunch on Sunday, March 10th to meet the staff and discuss any concerns. Our door is always open for you as well. We appreciate your feedback and look forward to making things right.
Frequently asked questions about Charter Senior Living of Rockford
How is Charter Senior Living of Rockford rated?
Charter Senior Living of Rockford has a 4 star rating with 82 reviews.
When is Charter Senior Living of Rockford open?
Charter Senior Living of Rockford is open now. It will close tomorrow at 12:00 a.m.