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Charter Senior Living of Rockford
- Assisted Living Facilities
- Rockford, IL
About this business
Location details
7130 Crimson Ridge Dr, Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would recommend this place. Communication with the family is good. I often ask them not to call my son at night. They do as I ask and call him in the morning. Moving in was okay. It was a ton of work for my son, but he made it work. The housekeeping is okay. They have trouble keeping a housekeeper. But most of them have been pretty good. The food is okay, it will be better when they improve it, which they are working on. We have only been under Charter since [date removed]
Business response:
Hi, we really appreciate your feedback! Thank you so much again for your feedback! We hope you have a great day!
Could use updating, food experiences were not what we were promised with sample meal.
My Mom did not avail herself of any activities, though she was invited and encouraged to both by family and staff. She didn't care for the food and she is NOT at all picky. That would be her biggest complaint. The Bosses and the CNAs were delightful to work with. The RNs were almost always agency nurses, so they were not as invested as the other staff members. The Director of Nursing was great as was the Facility Director and Director of Marketing. All very helpful! Communication was good, but was almost always initiated by ... read more
Business response:
Thank you for your feedback. We're glad you found our staff enjoyable to work with. We apologize for any areas where we fell short of expectations. We appreciate your recommendation and are committed to continually improving our services. If you have any further concerns or suggestions, please feel free to share them with us.
I would say the staff is amazing- very nice and accommodating. The move in experience for my mom was good. She says the food is decent, she likes that they have choices at each meal. Housekeeping hasn't been consistent, which is the only drawback. I would recommend Cedarhurst of Rockford to others, for sure.
My biggest concern was the shortage of staff, especially at night. Often the DON was working double shifts because she was shorthanded. She was very capable, but exhausted! The facility was undergoing remodeling and was going to be beautiful! The people, staff and residents alike, were wonderful and friendly.
We appreciate the dining for my parents. They don't complain about the food. They do say it's hard to find assistance after hours, but they are using their pendant button as needed. We expected more in medication management and then was told additional assistance is an additional $[removed] per person, which was a surprise. There has been communication issues between us and the upper management. Lots of follow up emails and questions. We picked this community over others for the price, accommodations, food and being able to ... read more
They don't really do what they say, they do..I feel they are short-staffed. They were close and I believed they truly care about the residence.
As your loved one gets older and is struggling with quality of life, Cedarhurst of Rockford works with St. Croix Hospice to ensure that they can stay in their environment. The staff at Cedarhurst are very professional and friendly. The meals are good and they adjust to dietary needs. The staff members are always open to speaking with the residents' family. I would highly recommend this facility to family and friends. I toured other facilities, but Cedarhurst stood out for the value.
The community could use some more staff to assist with the resident's care. There is a menu for the residents to order from, and if they don't like it the chef will accommodate requests. There are care fees on top of the rent of the apartment. Some of the care includes medication, bathing and dressing assistance and hygiene care.
Frequently asked questions about Charter Senior Living of Rockford
How is Charter Senior Living of Rockford rated?
Charter Senior Living of Rockford has a 4 star rating with 88 reviews.
When is Charter Senior Living of Rockford open?
Charter Senior Living of Rockford is open now. It will close tomorrow at 12:00 a.m.