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Charter Senior Living of Troy
- Assisted Living Facilities
- Troy, IL
About this business
Location details
39 Dorothy Dr, Troy, IL, 62294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Since Covid and new director, i don't feel that my mom is honestly cared about. There are no check ins with family or residents, the director is rude when I call about anything, like I am interrupting her lunch, has intimidated my mom with her rudeness. She pays plenty to be there and deserves to be treated with dignity, kindness and respect. I sure hope that whoever is in corporate takes the inititive to get to the bottom of these concerns.
Business response:
I am the Regional Director of Operations and would welcome the opportunity to speak with you directly about your concerns as exceeding resident and family expectations is our goal in all our interactions. You may reach me by calling the community and asking to be put in touch with the Regional Director of Operations. Thanks in advance and I hope we are able to speak soon -- David.
PLEASE TAKE THIS REVIEW TO HEART. New management took over The Fountains of Troy. The facility is now called Morningside Assisted Living, and it does not measure up to the standards or quality of The Fountains. My grandmother has lived there since August of 2013. At The Fountains, Grandma was very satisfied, as were my family and I. Since the change of hands the facility has gone downhill substantially. They are often understaffed because employees are abruptly quitting their position. Thus, when calling for assistance respo... read more
Business response:
I am the Executive Director and I would like to reassure you that the comfort and happiness of our residents and the peace of mind of our families is very important to us. We do have many team members with a combined experience equal to decades of caring service to seniors, and we have a robust training program for new team members. In all situations where there is a disagreement between family members regarding care of a resident we are legally bound to respect the wishes of the resident and the caregiver who is the Power o... read more
The food is terrible! You get better in a hospital. Straight out of the can or package. This place costs a fortune. They should be receiving well prepared, nutritious food. Not many activities. This facility also lacks an exercise room.
The only thing my mother sort of doesn't care for is the food. It's probably a lot to do with that she's used to cooking her own food but they have a lot of fried food and that bothers her digestion. My mother doesn't participate in the activities. There's not really much of anything she's interested in. They do have a lot of activities, it's just that they don't particularly interest my mother.
Frequently asked questions about Charter Senior Living of Troy
How is Charter Senior Living of Troy rated?
Charter Senior Living of Troy has a 4.5 star rating with 86 reviews.
When is Charter Senior Living of Troy open?
Charter Senior Living of Troy is closed now. It will open at 8:00 a.m.