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Chesapeake Place Senior Living
- Assisted Living Facilities
- Chesapeake, VA
About this business
Location details
1508 Volvo Pkwy, Chesapeake, VA, 23320, United States
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We removed my mom due to lack of care, medicine mismanagement, after pointing out lack of care the staff would not speak to us. They continue to order medicine from their pharmacy without using what we provide . Her room was constantly hot with no air movement and caused foul smells . Evening staff is so short they are unable to give care to all of the residents in the building. Residents wander into other rooms ,when I questioned staff about this, they said they know and they cant stop her. Staff is not required to make rou... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (757) 900-9887 to speak with our Executive Director about your recent experience.
I visited this facility along with several others. This facility outdated. The residents were sitting in the lobby bored. It was very quiet, no activities at all . Staff seemed unfriendly when we approached them It took several attempts to find anyone that could help finally someone that identified herself as the nurse in charge came .We asked a few medical questions regarding our father to see if they could accommodate him , then she told us she’s not a nurse. She’s just in charge , but assured me she had been there over a ... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (757) 900-9887. We hope to hear from you to resolve this matter.
I made the mistake of doing a walk In for a tour. There is no one at the desk. I waited for about 15 minutes before I walked in to find someone. Staff told me to come back because they don’t do that. Staff also told me I am not supposed to just walk right in. I tried to explain that I had been standing there and no one came out but she did not want to speak with me regarding this. I never in my life experienced anything like that. They are extremely rude . I will not be returning as I was told to do. The facilities overall a... read more
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at or call our team at (757) 900-9887? We’ll work with you to resolve any issues as quickly as possible.
I would not recommend this community to others. The management in the community does not know what's going on and they did not follow through with things that we asked them to do. They over-ordered medication after I told them not to and lied to me about it. Their billing is incorrect and they tried to charge us for rent when he was not there.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at or call our team at (757) 900-9887? We’ll work with you to resolve any issues as quickly as possible.
Chesapeake Place is not staffed or managed to take care of it's residents. Our beloved family members and most vulnerable. If you care for your loved ones, do not consider this facility.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at or call our team at (757) 900-9887? We’ll work with you to resolve any issues as quickly as possible.
The staff came to our house to meet the family and my mother in law who was going to be moving in soon. They came to assess her and understand what exact needs and care services she would have to get. Once we moved her into the facility about two weeks later they told us she needed a whole different type of care then what they originally told us. We told the staff she needed help dressing herself and eating since she wasn't able to do it herself, they reassured us that would be no problem. However we found out she was being ... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (757) 900-9887 to speak with our Executive Director about your recent experience.
We removed my mom due to lack of care, medicine mismanagement, after pointing out lack of care the staff would not even say hello. They ordered new medicine from their pharmacy without looking and seeing we had plenty and lost meds we provided.. Her room was 82 degrees with no air movement and caused stagnet bad smelling air. After pointing out the problem several times a portable unit was installed in her room and nextdoor only to be removed after less than a week, problem was not corrected. Evening staff was unable to keep... read more
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at or call our team at (757) 900-9887? We’ll work with you to resolve any issues as quickly as possible.
DO NOT PUT your loved one in this facility. The care provided in the main building isn't to bad but the MEMORY CARE unit care for the elderly is terrible. I understand they are severely understaffed and on some shifts don't provide the necessary/required care you're paying for. As your loved one's health declines the staffing is not adequate to properly care for them. My family member continuously had bruises and arm scrapes existing from someone not paying attention to the condition of the resident.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at or call our team at (757) 900-9887? We’ll work with you to resolve any issues as quickly as possible.
The Executive Director and nursing director do NOT return calls. Took 2 weeks for the staff Dr. to call in prescription to pharmacy.
Business response:
Phyllis Jenkins, thank you for taking the time to leave us feedback about your experience with us.
Frequently asked questions about Chesapeake Place Senior Living
How is Chesapeake Place Senior Living rated?
Chesapeake Place Senior Living has a 4.2 star rating with 240 reviews.
When is Chesapeake Place Senior Living open?
Chesapeake Place Senior Living is open now. It is open 24/7.