This profile has been claimed by the business owner or representative.
Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Good Reception staff, very slow n not very efficient Good location, room pleasant n comfortable
Business response:
We sincerely appreciate your feedback on your recent stay with us. While we're pleased to hear that you found our location convenient and your room pleasant and comfortable, we acknowledge your concerns regarding our reception staff. We're actively addressing the efficiency issues at our front desk to improve the check-in experience for our guests. Our team is committed to providing prompt and professional service, and we'll use your comments to enhance our training procedures. Thank you for bringing this to our attention, a... read more
Very Good A far walk from the Main Casino Clean and Cozy
Business response:
We are delighted to hear you enjoyed your stay at our establishment. Thank you for highlighting our cleanliness and cozy atmosphere, as we take great pride in maintaining a comfortable environment for our guests. We appreciate your feedback about the distance from the main casino, as it helps us understand our guests' experiences better. Your positive review means a lot to us, and we hope to welcome you back again in the future.
Wonderful
Business response:
Thank you for your review. We sincerely value your feedback.
Fun in the biggest little city As said above. We don't have an appreciation for casinos but are drawn to the shows and night lights and normally great restaurants. We were on the 11th floor with a nice view but there were better views from other rooms. We were close to the things we wanted to do which were a magique show about 5 blocks away and we walked there. The other close by place was the Brewery area where the Celtic music festival was held and it was just 4 blocks away. While we liked it ok, we are not fans of casinos... read more
Business response:
We are sorry to hear about your experience at Circus Circus. Thank you for sharing your feedback. We appreciate your comments about the views, location, and proximity to local attractions. We understand that the casino atmosphere may not be for everyone, and we regret that the noise and smoke affected your stay. Your input about the difficulty in navigating our property and finding assistance from staff is valuable, and we will use it to improve our guest experience.
Good no breakfast slow 6 elevators you have to walk a long distance to the front desk from the second floor and the parking is in another building free parking as a casino hotel they could help to carry your luggages with your cart (better pay some tips)
Business response:
Thank you for sharing your concerns about your recent stay with us. We appreciate your feedback regarding the elevators, distance to the front desk, and parking location. We will take your comments into consideration as we continuously strive to improve our guests' experiences. We're glad you were able to enjoy the free parking as a casino hotel guest. Thank you again for your valuable input.
Exceptional The desk clerk was very helpful the first room was too far for my husband to walk and she helped us with a great room that was easier for him to get to
Business response:
We are absolutely thrilled to hear that you found our desk clerk to be very helpful and that we were able to accommodate your needs. Our team takes great pride in ensuring our guests have a comfortable stay, and we're pleased we could assist you in finding a more accessible room for your husband. It's feedback like yours that motivates us to continue providing exceptional service. Thank you for taking the time to share your experience with us!
Wonderful
Business response:
We are elated to hear that you had a wonderful experience at Circus Circus. Thank you for your review.
You did well Toilet did not flush right
Business response:
Thank you for your feedback. We appreciate your positive comment about our overall performance. We sincerely apologize for any inconvenience you experienced with the toilet not flushing properly during your visit. We take issues like this seriously and will have our maintenance team address it promptly. Your comfort is important to us, and we strive to ensure all facilities are in proper working order.
Acceptable Just a little dirty the blankets and sheets, and there isn't water to drink in the room The good location in the middle of the town. The wonderful view of my room and The gym was good
Business response:
Thank you for taking the time to share your experience at Circus Circus. We're glad to hear you enjoyed the central location in the middle of town, as well as the wonderful view from your room. It's also great to know that you found our gym facilities to be good. However, we sincerely apologize for the cleanliness issues you encountered with the blankets and sheets, and for the lack of drinking water in your room. We appreciate your feedback as it helps us improve our services. We will address these concerns with our houseke... read more
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 40,801 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open tomorrow at 12:00 p.m.