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City Bark Lodo
- Pet Boarding
- Denver, CO
About this business
Location details
3150 Brighton Blvd., Denver, CO, 80216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 08:00 a.m. to 6:00 p.m. |
They've had a lot of turnover on the staff over the last few months. We used to love bringing our dog here because the team loved seeing her and always knew when she was scheduled for boarding or a play day. Not sure what's going on, but most of those people (if not all of them) are no longer there. We had to do daycare two days in a row a couple of weeks ago, and on the first day, they only had one person managing all of the intakes when they opened (6:30 a.m.). It took 30 minutes to get our dog checked in for the day. Th... read more
Business response:
Hi Sean, we’re disappointed to hear that you had a negative experience with our facility. We take your feedback seriously and have shared it with our team in order to improve our boarding experience for future visits.
I think my puppy liked it ok, but she picked up kennel cough from one of her visits there. I understand that can happen, but it's still frustrating, as that meant a vet visit ($$), time away from other dogs, and fewer daycare options for a few weeks until she recovered. Also, their communication is not great. They suggest you text them since they are often not at the desk to answer the phone. That would be fine if they responded to texts, but they don't always do that either. During my puppy's first few visits, I texted ... read more
Business response:
Andrea, I'm sorry about your experience. We have recently been going through some staffing transitions. I do apologize for not being as available via phone and email as we should have been. I can assure you that this has been addressed in his actively being improved upon every day. I do apologize. Also that you were not offered a tour to us are always an option at our facilities. We do see quite a few dogs and do get very busy sometimes, although that's not an excuse and it's definitely a reason we have been somewhat hard to... read more
I use them for grooming services and they are really expensive. Also, I'm pretty sure you're not supposed to furminate a husky but for some reason they did that when I specifically just asked for de-shedding shampoo. I have a 55 lb husky I pay $140 with tip for just a bath. They charged another $35 for a furminator service which I didn't even ask for?? I live across the street from them and I am still unlikely to return give the price and my concerns about the furminator.
Business response:
I apologize for your experience with grooming. We try to keep our prices very competitive with other groomers in the area. The furminator the deshedding treatment ; and is something we do recommend it for double coated dogs. I can personally say It cuts back the amount of hair left in your home substantially. We would like to thank you for giving us the chance to pamper your pup and if you ever do change your mind, we will be there. Thank you for your feedback.
Bottom line: They didn't feed my dog breakfast lunch or dinner, they constantly tell me they almost gave away my dog bc she looks so much like the others and I just got her back with piss all over her matted down. She 100% was left to sit in her own piss for a long period of time. When I complained I was refunded so I didn't do 1 star, but I would have!!! For the company: you keep hiring new employees and not taking the time to train them properly. I swear I have been having a lot of negative experiences lately here when ... read more
Business response:
Andrea, we are truly sorry to hear you did not have the best experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
*UPDATE: DO NOT BOARD YOUR DOG HERE!!! In response to the owners response, I've tried calling and texting with no answer. I took my dog to the vet yesterday and they told me he has kennel cough and stress colitis. I can't even get through to the owner to discuss this! This place is irresponsible and unsanitary. I'd give them less than one star if I could!! Pretty expensive when you have to pay a boarding and vet fee.... AVOID. Brought my dog here for 6 nights. I called 2 days in to ask if he was eating because I know someti... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Really really wanted to like this place. The employees are very very nice and my dogs seemed to have had a great time during their evaluation. What got me though is the second I stepped into the lobby it absolutely WREAKED like urine. I am a dog groomer and actually worked in a doggie daycare prior to learning to groom... so I know it's just lack of cleaning and care. I tried to get past it seeing how nice everyone was and how much fun my dogs had... but cleanliness is a huge part of working with animals. If the lobby is tha... read more
Business response:
Paradise, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
In response to the business's comment below - My feedback was generic and not customer specific. Nothing to be discussed, just do the right thing and open the pool for our dogs as advertised/promised! It's deceitful to use your pool facility as a bait when you have no intention of providing this service. The only difference between you and Camp Bow Wow across the street is the pool. We will surely bring our business to them. At least they didn't lie to us. Not sure if the business owner knows about this. It seems like the st... read more
Business response:
Rose, we appreciate you taking the time to voice your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets. Our number one goal is to make sure all of our pets are happy, healthy, and safe as can be while they're in our care, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure the highest standard of pet care is met. We offer many amenities, including multiple spaciou... read more
We should've known something was up when during the required evaluation, they spent 8 minutes walking our pup around to make sure he was safe and comfortable. (Camp BowBow required 3 hours for the same evaluation.) The drop off was easy. We left our pup 3 cups of food, and explained he is on a vet prescribed feeding schedule. The attendant assured us they could accommodate his needs, and that if anything came up, they would call. We heard nothing in the interim. When we arrived the next afternoon, we were handed the same ... read more
Business response:
Hi Martin, we are sorry to hear you were not satisfied with Sampson's visit. We aim to provide the highest quality of care to your furry friend and are saddened that we did not meet your expectations. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and would appreciate the opportunity to discuss your concerns in more detail, so we kindly ask that you give us a call at your convenience. We appreciate you taking the time to re... read more
Few reasons for the negative review, if you care about your pup I'd think twice. 1. We watched the cameras and he wasn't out during designated play times 2. He can back sneezing took him to vet and he has a nasal infection 3. Facilities were gross, heavy smell of urine and seemed very unsanitary 4. We came back on time for pick up no one was around and made us extend another day for pick up charging a full extra day 5. Our dogs personality is very off, and he seems very timid unlike himself 6. Paid for a bath and they... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Frequently asked questions about City Bark Lodo
How is City Bark Lodo rated?
City Bark Lodo has a 4.4 star rating with 466 reviews.
When is City Bark Lodo open?
City Bark Lodo is open now. It will close at 7:00 p.m.