Coastal Kids - Laguna Niguel

Jonathan M. 

on Yelp

8 months ago

I've taken all three of my children to Coastal Kids (Irvine location) for over three years and have always had positive experiences -- until today. My 3-day-old newborn had her routine checkup, and the visit was incredibly upsetting and concerning. Her weight was initially recorded incorrectly, and I was told she was down 14%, which was framed as a serious issue requiring an immediate follow-up visit the next day. I questioned this because it did not align with her feeding or output, but was told their scale "would never be ... read more

Melissa 

on Yelp

9 months ago

I've been taking my family to this Coastal Kids for 3+ years. My 4 year old son has a really bad eye inflection so we tried to walk in to see if a prescription could be ordered. It's been bothering him. The staff said the doctors were running behind and they couldn't see us for 2 hours and that we were welcome to wait. I get that the ideal is to have an appt, but to not offer to squeeze us in or be more helpful, I found frustrating. We drove to an urgent care walk in, and Coastal Kids then called us back (as were in th... read more

Courtney C. 

on Yelp

10 months ago

The type of care from the doctors and PA's are pretty good, however their check in procedure sucks so much. They have automated the process and it's either too difficult or literally impossible for the front desk personnel to open the sliding door to let the nurses know my child has arrived. It's absolutely ridiculous that they can't swing their chairs around to just say "Hey, the next appointment is here." I asked them what happens if a. Grandparent brings in the child, they referred to the text message sent to the parent ... read more

Nika A. 

on Yelp

a year ago

I've been bringing my daughter to this doctor's office for almost four years, ever since we moved to Orange County. Overall, it has been a very good experience in the past -- with professional doctors and what used to be an excellent front desk staff. However, something has clearly changed recently, whether it's the front desk staff or the call center operations. The past two visits have been very frustrating, to the point where we're now seriously considering switching to a new provider. The current front desk team lacks ... read more

Jessica D. 

on Yelp

a year ago

We have been going to Coastal Kids for 12yrs. However, the decision to use a call center to make appointments has me looking elsewhere. It is not even a good call center. It is beyond inefficient, not to mention off-putting to be put on hold multiple times while the person on the line fumbles through appointment making. I'm sure whomever made this decision did so as a cost cutting measure. It isn't going to save money. It is going to make people lose respect for the office and go elsewhere. Do better. 

Shannon G. 

on Yelp

a year ago

I am so sad to say this, but save your time and find a different pediatrician. It will save you a ton of heartache. This location has been my children's pediatrician for over 12 years and ever since they changed owners, it has gone down hill. I tried to stick it out for the past two years, but I can't anymore. The customer service is HORRIBLE - you're constantly on hold, the office manager talks over you and interrupts you, they don't look at the patients charts before they come in so they use the wrong names. They keep... read more

Elizabeth J. 

on Yelp

a year ago

I'm not sure if this is grooming or standard care, but it is truly unnerving to me and my child. I took my son to the LN office for an athletic physical required for sports. We were seen by a nurse practioner who asked that I wait outside while she asked him some questions. I hesitated as I don't think a child should be in a room with a stranger by themselves, but we're expected to trust our health practioners (I will not anymore sadly). My son told me that when I left she asked him if he was attracted to boys or girls, ab... read more

Rachel H. 

on Yelp

a year ago

I have been going here since my eight-year-old was born. I've been to almost all of the offices and this goes for the entire practice. I have watched it go from them, knowing your name and your child's name when you call or when you visit and then to now where they're having a call center in India Decide when your appointments are go through a checklist of all these questions that really have nothing to do with your child being sick and then at the end of a 10 minute phone call tell you that there's no appointments available... read more

Stephanie W. 

on Yelp

2 years ago

Our kids were patients here up until last year when all of their best doctors left and started their own practice at Oso Pediatrics. We opted to move to the new office like so many other families and it was a complete nightmare trying to get our children's medical records sent over. The staff and office manager at Coastal Kids were unresponsive and even lost our initial submission form with no accountability. All together it took us over 2 months to receive these forms. Fast forward to this summer, my son needed to get a b... read more