Coastal Moving Services

4.2

Movers
Boca Raton, FL

About this business

Transportation Services Movers

Location details

5455 N Federal Hwy O, Boca Raton, FL, 33487, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	10:00 a.m. to 3:00 p.m.
Sun	Closed

4.23,319 reviews

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ingrid F

2 years ago

We contacted Coastal Moving Services on 2/23/24 after reading glowing reviews online at birdeye.com Clearly fake. It started with *********************. Our son was moving from OR to ** and he needed his possessions by March 10th. ****** quickly confirmed they had a driver available who would deliver by March 10th. We discussed our inventory and ****** concluded that we needed 300 cu ft and quoted us $2600 all included. A deposit of $1266 was paid, leaving a remaining balance of $1398.51. On pick up day 2 Russian guys with n... read more

Business response:

This review in very unfair to the values of our company. Regrettably, ypur feedback does not align with the actual interaction you had with our company. Our company was in constant communication with you through this entore process. On the day of pick up you required an additional 171cf due to addiitonal items being added. You had the opportunity to stay at your orginal space reservation of 300cf. This conversation was discussed with you while the crew was on site with you and one of our customer ******************** represe... read more

Prudencio R

2 years ago

I paid for my daughter and her husband to move from **********. to **********, **. I spoke with a guy named ***********************. The original contract was for $2,863. I paid a $1,200 deposit. After a phone call from **** to my daughter prior pickup, the quote went up due to volume increase by $800. I paid $300 more at that time. When the movers arrived, they said I had to pay $2,181 again due to volume. When they delivered they said I had to pay another $2,181 for the items to be delivered. So the original price went fro... read more

Business response:

Thank you for your feedback. The paperowrk from pick up shows that your daughter tendered additional items then what was on the original estimate. A total of 850cf. The only thing that was adjust was the price for the space that was utilized which effects the 13% fuel surcharge. Nothing else additional was charged. We do not see any calls after the time of pick up to notify us that there was conflict on the situatuon or we would have addressed the concerns immediatly.

Danielle M

2 years ago

I just recently put a deposit on a move for out of state. I was told I was able to get my deposit back. They never mentioned how much time I had to cancel. Moving Date was June 24. March 7th it was confirmed. Today March 11 2024 I had called to cancel I was no longer in need of services and they told me through email that I passed the window of receiving my deposit back. I think that is u exceptable and Im tired of these businesses getting over on people. Its really not justified.

Business response:

Thank you for your feedback. Looking into your file you were sent a credit card authroization form , a estimate and a Bill of Lading in which all 3 documents were signed off on in agreement. The cancellation policy is on all 3 documents right in the beginning of each page. We apoligize that you over looked that clause but we do our best to make sure every client is able to see the policies in order to avoid this type of complaint. This is why it is on the beginning of each page.

Angela H

2 years ago

Warning! They just want your money and will lie and tell you anything until it's too late. The movers showed up at 1pm (4 hours late) knowing we had a 4.5 hour drive. Their billing office confirm they take cash, money order or venmo so I downloaded the app then they said their boss won't let me use venmo because it's disputable. Then they said because my desks here glass (they were given this information ahead of time) they could not stack them so because I used a little more space in the truck that was not being used (they ... read more

Business response:

We regret any inconvenience you experienced with your planned move and sincerely apologize for the miscommunication. We take customer feedback seriously and are investigating the issues raised. Our team strives for transparency, and we are committed to resolving any discrepancies promptly. Our team will be reaching out to you to discuss this matter tomorrow and are committed to finding a resolution for you.