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Coastline
- Apartments
- Virginia Beach, VA
About this business
Location details
631 Lake Edward Dr, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
this review is based on the apts leasing manager Ciara she's the first welcoming face when you walk in and tbh she gets the job done reassures you lets you know she has your back with whatever issue you have definitely couldn't have asked for a better experience here thank you for being you ciara you definitely make these apartments feel like HOME know you are appreciated !
Business response:
Thanks so much for the shoutout, Krysta! Welcome to Coastline! It's been a pleasure assisting you with your move to our community here. Please reach out anytime for assistance with your stay!
Being as unbiased as possible. DONT LIVE HERE. the maintenance is awful they never respond we had mold inside the ventilation and the ceiling and they just painted over it. there's cracks in the walls and thresholds of the apartment and the roach infestation is insane literally unsafe to live in these apartments and they don't care. they add miscellaneous charges to up charge rent. if I could rate 0 management should be fired and apartments should be condemned.
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding maintenance response, repairs, and overall living conditions. We understand how important it is for residents to feel that issues are addressed in a timely and appropriate manner, and we take all maintenance concerns seriously. If you have any active or unresolved maintenance requests, we encourage you to contact our Customer Care team at CustomerService@druckerandfalk.com or our on-site team at Coastline@druckerandfalk.com.
Maintenance does not respond to work call so if something is wrong you breed know how to fix it yourself. They do not clean and repair the apartments before you move in so demand to see the apartment before you sign the lease(we didn't see attached pictures) The ventilation is filthy and all your belongs will be covered in dust. All in all it's been a gross year and we are moving out soon. MILITARY Members yall got to much stress at work do not move here!
Business response:
We’re sorry to hear about your experience and appreciate you sharing your feedback. Providing a clean, well-maintained home and responsive service are priorities for us, and it sounds like we missed the mark with you. We take these concerns seriously, as they are essential to a positive living experience. Please contact our Customer Care team at CustomerService@druckerandfalk.com or Coastline@druckerandfalk.com if you have any outstanding concerns.
I put in a maintenance call concerning my air conditioner. The thermostat is set at 75, but the temperature in the apartment will not go below 79. It will be in the 80's today and tomorrow. This has happened before. This is ridiculous.
Business response:
We’re sorry to hear about your concerns. Resident comfort is very important to us, and all units are maintained to ensure this. We encourage you to contact our Customer Care team at CustomerService@druckerandfalk.com or Coastline@druckerandfalk.com, so we can review your maintenance request and work toward a prompt resolution.
I am researching apartments to relocate to the Virginia Beach area and had the misfortune of calling Coastline. Horrid customer service. Incredibly rude, curt, and downright dismissive. The person I spoke to was named Tayesha (I may have the spelling incorrect). She answered the phone like she didn't want to be there. EVERY TIME I asked her questions about the amenities and fees, she answered, "I don't know" and left it at that. Not "I'll find out and get back to you." It was like pulling teeth to get any information from ... read more
Business response:
We’re sorry to hear about your experience. That level of customer service is not reflective of the standards we aim to uphold, and we appreciate you bringing this to our attention. Please reach out directly to our Customer Care team at CustomerService@druckerandfalk.com or Coastline@druckerandfalk.com so we can look into your review further and ensure proper follow-up.
The management, the maintenance team the property managers not good, not professional not clean housing I think the health department should come in
Business response:
We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. We take all feedback seriously and strive to maintain a clean, well-managed community. Please contact our Customer Care team at CustomerService@druckerandfalk.com or Coastline@druckerandfalk.com so we can look into your concerns directly and work toward a resolution.
We went to the main office and they sent us to the maintenance office and said they can't do anything and that we should call the city. Given the seriousness of the matter, we will make the report to the city tomorrow.
Business response:
Thank you for bringing this to our attention. We can assure you that the details mentioned in your review are not typical of our community standards. While we understand your concern, our team investigates and addresses maintenance requests as promptly as possible once they are reported. If your sister is still experiencing unresolved issues, we strongly encourage her to contact our office at 757-490-0093 or Coastline@druckerandfalk.com or Customer Cares Line at (877) 385‐1878 or email CustomerService@druckerandfalk.com so w... read more
This is happening in my sister's apartment. She has reported it on multiple occasions and no one has resolved it. There are rats and mold.
Business response:
Thank you for bringing this to our attention. We can assure you that the details mentioned in your review are not typical of our community standards. While we understand your concern, our team investigates and addresses maintenance requests as promptly as possible once they are reported. If your sister is still experiencing unresolved issues, we strongly encourage her to contact our office at 757-490-0093 or Coastline@druckerandfalk.com or Customer Cares Line at (877) 385‐1878 or email CustomerService@druckerandfalk.com so w... read more
SCAM SCAM SCAM!! PLEASE PLEASE PLEASE DO NOT MOVE HERE!!! I paid my security deposit and first months rent almost a month ahead of our move in date and they told us everything was fine and ready! THE DAY OF MOVE IN when we went to go get our key the said that the renovated apartment we paid for was not ready and they did not paint it! Also the tenants that lived there before moved out a week before our move in day so how was going to be renovated? we completely moved out our old apartment so now we are homeless with no wher... read more
Business response:
Thank you for sharing your experience. We understand your frustrations, and we truly regret the inconvenience it caused. While delays can sometimes occur due to unforeseen circumstances, communication and preparation are extremely important, and we recognize how this impacted your move. We encourage you to reach out to our onsite team at 757-490-0093 or Coastline@druckerandfalk.com. You can also contact our Customer Cares Line at (877) 385‐1878 or email CustomerService@druckerandfalk.com so that we can review the details of ... read more
Frequently asked questions about Coastline
How is Coastline rated?
Coastline has a 2.6 star rating with 481 reviews.
When is Coastline open?
Coastline is closed now. It will open at 9:00 a.m.