This profile has been claimed by the business owner or representative.
Coastline
- Apartments
- Virginia Beach, VA
About this business
Location details
631 Lake Edward Dr, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
does not answer the phone when you call. Communication is garbage. Imagine that when you have a maintenance issue or problems with pests.
Business response:
We're sorry to hear that you've been having trouble connecting with us, Spade. You're welcome to contact our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com for immediate assistance. We'd be happy to address any pending concerns, thank you.
By far the worst apartment complex you can stay at , I cannot wait for my lease to be up..roach clean out was suppose to happen no letter nothing , I called a month later to check the status was told they would come July 10th no show was told they would come July 11th still no show just for Ron to lie and tell me no one remember having that conversation with me and when I get to the rent office I'm told "oh I remember the conversation now " but no one can explain why lest control never came ..they pretend Kacey Usser always ... read more
Business response:
Dorothy, we're so sorry to hear about the trouble you've had. Our residents' comfort is an absolute priority at our community, so we do apologize for the issues you've had with pests. Please contact our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com for immediate assistance with pest control services.
After Living Here For A Few Months, The Worst Apartment For The Price. Wouldn't Recommend.
Business response:
While we certainly understand your frustrations, we want to assure you that we do extensive research to make sure we are providing our residents with fair rates and that all of our rental prices are based on current area market values. That said, if you have any questions about current costs, we would be happy to speak with you. We ask that you please contact our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or you're welcome to reach out to our Customer Cares Line at (877) 385‐1878 or CustomerService@druckeran... read more
So much i could say but im not i DO NOT RECOMMEND ALL THEY CARE ABOUT IS THEY MONEY !!! & the apartments are trash for the pricing is not worth it . Paper thin walls . No where to park , dirty hall ways , maintenance comes when you not home after 2 months of you putting in work order , they over charge & make u pay for you neighbors high a@$ water bill its insane the list goes on & on
Business response:
Thanks for sharing your opinion, Danie. Please reach out to our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com to discuss the details of your experiences. We'd appreciate an opportunity to work with you to address these concerns and get your stay back on track. We do assure you that our residents' comfort is an absolute priority and we look forward to speaking with you.
SO MANY RED FLAGS! Coastline lost my personal info (Name, Fowarding Address) multiple times. Lost their own key for maintenance on my apartment. I Lived with RATS for around 2 months with NOTHING being done about the situation and having Inconsistent or no clean sanitation ( no hot water ) during the same time. Talked with my fellow neighbors & found out the entire building was infested & nothing was done. Kasey stated that they had a third party company coming to 'cut trees' where the 'source' of that rats were coming from... read more
Business response:
Sharon, thank you for taking a moment to share your thoughts as a previous resident. Please know that our team is working hard to provide a comfortable home for our residents along with top-tier service, so we greatly apologize for the troubles you had during your time at our community. While the pest troubles our neighborhood has had are out of our team's control, we are working with our vendor to resolve this matter for our residents. If you have any pending concerns regarding our community, please do not hesitate to reach... read more
RENTERS BEWARE!! I lived here for 5 yrs they have changed property management so many times and it never changed anything. But the rent increase They have an awful office manager whom I never seen when there was an issue to resolve.whoever she is, she is awful and need to be replaced immediately. They are contaminated with big cockroaches and they patch everything up to make it look good, never really fixing the issue. Cierra Thomas was the best, her customer service is outstanding the rest of the office need more training T... read more
Business response:
Hello Melinda! While it was a pleasure having you as a resident, it's unfortunate to hear that you view our team in this light. Providing 5-star service is a top priority at our community, so we assure you that our entire team works hard to maintain this standard of care. We invite you to contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com to discuss your move-out evaluation and review the status of your deposit. Thank you!
These apartments are the worst ever! they over charge on vent and CIARA THOMAS is rude with a terrible attitude to be working in a management position. When you put in maintenance request they say they fixed it but never even came to your apartmemy. I have been trying to find another apartment bc my lease ends October 13th and they won't even reply to the other complex to verify any information. This complex SUCKs!
Business response:
Octavia, we're troubled to hear about the experience you've had. Please contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com and we'd be happy to personally assist you with any pending maintenance requests for your home. Customer care is a top priority for us, so we'd appreciate an opportunity to assist you with our standard 5-star service. While we're sorry to hear that you do not plan on continuing your stay, it'd be our pleasure assisting you with your moving plans as well. Thank you!
This apartment complex is....a piece of work to say the least. To start, there is black mold IN THE APARTMENT. They said it is "due to our environment" but I've visited friends in the same area and they don't have black mold. This could be helped by preventative maintenance but they are ALWAYS understaffed in their maintenance department making it impossible to get anything fixed in a timely manner. My fridge gave out and it took me calling them twice before they came to replace it, but I had to throw out ALL of my food. Th... read more
Business response:
Teddi, while it is disappointing to hear you did not enjoy a more positive experience during your time here, we appreciate you taking the time to leave us feedback. Please reach out to our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com and we’d be more than happy to tell you more about the improvements we’ve made. Thank you.
So glad we only have one month left here. It's the only apartment complex I've lived in and wouldn't care to live in another one bc of our experience. Our fire extinguisher has been empty since we moved here, which was documented on the move in sheet but never replaced. We heard gunshots almost every weekend during some months, there was a shooting right beside our apartment building not long ago, things have been stolen out of my bf's truck and then someone stole my car....when I notified the leasing office about my car bei... read more
Business response:
Krista, thank you for sharing your feedback. We do apologize for the maintenance troubles you've had in your home. Please reach out to our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com so that we can personally address your concerns in hopes of improving the remainder of your stay. Thank you!
Frequently asked questions about Coastline
How is Coastline rated?
Coastline has a 2.6 star rating with 481 reviews.
When is Coastline open?
Coastline is closed now. It will open on Monday at 9:00 a.m.