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Coastline
- Apartments
- Virginia Beach, VA
About this business
Location details
631 Lake Edward Dr, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
rats, roaches, mold, car robberies terrible neighborhood do not move here, they also take the security deposit no matter if your apartment is clean or not, or if anything is broken
Business response:
We’re sorry to hear about your concerns. The comfort of our residents is very important to us. We take reports of pests and maintenance issues seriously and work quickly to address them. If you have specific concerns, please contact our team at 757-490-0093 or Coastline@druckerandfalk.com so that we can personally address your concerns, or you may contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com.
when I initially moved here, an hour before I was to move in I was told my 2 bedroom first floor apartment had not been finished. I was put into a 1 bedroom second floor bc that's all they had for MORE money. since day one, nothing but problems. leaking roof, ceiling fell I , black mold from all the water. It has been since JANUARY and the ceiling is still in disrepai. bathroom and kitchin sink pipes burst, air conditioning stopped running. But bc I'm upset, I still need to be proffesional. How about NO. you aren't pr... read more
Business response:
Lorraine, we are highly disappointed to hear this has been your experience. Please contact our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com at your earliest convenience. We hear your frustrations regarding the condition of your home and the level of service you've received and we look forward to helping you improve the rest of your experience as soon as possible. Thank you very much.
Make sure you get your car state inspection done before you move here. They never brought that up to me and my roommate. There are small things that need to be work on in the apartment.
Business response:
Hi there, Serenity! We're sorry to hear you've been having trouble with our vehicle requirements. Please contact our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com and we'd be happy to walk you through our parking policy as well as address any other concerns you may have. Thank you!
Not worth wasting your time. There are better places where they actually review your application and you are more than a number.
Business response:
Eric, thank you for shouting out our team at Coastline! We're proud to provide exceptional service. Please connect with us anytime!
0 stars if i could. moved in doors were off the hinges , carpet was SOAKED in pet urine . they loved us in a unit that someone just moved out of 5 hours prior. they are INFESTED with roaches . will charge you for pest control and never come. been there for almost 3 years and never once seen pest control. the management is trash and act stupid when you call. the property manager is a drunk . and the maintenance manager is an addict. still being charged for things after i moved out as well.. do not go here . car was broken in... read more
Business response:
Hi KariAnne, thanks for taking a moment to express your concerns. While we greatly apologize for the move-in experience you had, we are glad that you have chosen to continue your stay for the last three years. Please contact our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com so that we can work with you to address any outstanding maintenance needs for your home. We'd be happy to assist you with additional pest control service for ... read more
Absolutely the worst apartment complex you can live ..they will win you in with a low security deposit then boom 3 months later your water bill for a small apartment is $300 (third party yes management) if you don't pay it it shows as if your rent is late !!I finally put my notice to vacate in ,it couldn't have came fast enough ..I ask heather if I could leave early when it get closer to it (literally like 3 weeks early cause I found a place ) she lied and said just check in with us when it get closer we may have some lead ... read more
Business response:
Hi Precious, thank you for taking a moment to express your concerns. We do apologize for not being able to accommodate an early move-out for you. If you'd like to proceed with an early lease termination, please contact us directly for assistance. Customer care is an absolute priority for our team, so we're disappointed to hear your opinion of us. We invite you to contact our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com for assis... read more
Was supposed to move into an apartment on 24 August and found out on the day of move-in that it was not available and that I would have to move into a different apartment that had cosmetic issues. As I was doing the move-in process of the five day evaluation of previous damages many things were noted as a not working/ broken dryer or working dishwasher. 3 1/2 weeks later, they still have not been fixed. And I have called to remind them several times. Also you only get one parking pass per leased individual and if you park an... read more
Business response:
Hey Ashley, thanks for taking a moment to share your experience. We do apologize for the move-in trouble you encountered and invite you to contact our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com for assistance with any pending concerns. It'd be a pleasure reviewing our parking policy with you as well. We look forward to the opportunity to get your stay back on track, thank you.
I Have Mold In My Apartment And Its Making Me Have A Terrible Reaction To It. Its Been Months Since I Told Them My Patio Floods All The Time. Now, Mold Is Affecting Me & My Child & Heather At The Office Said There Is Nothing That Can Be Done. To Deal With It As If I Dont Have A Child. Highly Recommend To Stay Away If You Plan On Moving Here.
Business response:
John, thank you for bringing this situation to our team's attention. Please contact our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com immediately for assistance.
Upon moving in our first apartment actually wasn't available on move in day because the ceiling had fell in, they put us in another apartment that was ." renovated" for 100$ more per month. I was not giving my parking pass upon signing my lease so the first night my car was towed and i had to pay $250 to get it out, that was not reimbursed. The first night we saw 2 big cockroaches and infestation of flies. We asked to cancel our lease the second day and were told we have to live here two months 60 days pay our rent as well a... read more
Business response:
Erica, thank you for sharing your experiences. We're so sorry about the trouble you've had with your move-in. Please reach out to our onsite team at 757-490-0093 or Coastline@druckerandfalk.com or our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com to discuss any pending concerns for your home. We'd be happy to assist you with additional pest control services for your home as our residents' comfort is an absolute priority. Thank you!
Frequently asked questions about Coastline
How is Coastline rated?
Coastline has a 2.6 star rating with 481 reviews.
When is Coastline open?
Coastline is closed now. It will open on Monday at 9:00 a.m.