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7138 Shady Oak Rd, Eden Prairie, MN, 55344, United States
Get directionsJames and Polo came on time, gave me a reasonable quote, included the coupon savings without being asked, and did a thorough, efficient and excellent cleaning of my carpets. I especially appreciated that James only mentioned other COIT services available, and didn't keep hammering on the point. I HATE the cross-sell that service people are required to do, and I really appreciate it when they use restraint, as james did.
The Coit professionals were a good team of individuals who were consistent in their delivery of quality service. The online site worked well in allowing me to set up my initial appointment for an estimate. The Coit Examiner, came to our home and provided us with a fair estimate. He was friendly, thorough and always professional. Two weeks after, we were ready for the service of getting our carpets cleaned and we added the drapery service. The drapes were picked up one week in advance of the carpet being cleaned. The day of... read more
I have a sectional that needed to be cleaned. When ordering the service online, sectional was not an option so I ordered cleaning for a sofa. When the technicians arrived to do the cleaning I was told that it would be more since it was a sectional. The price ended up being double what I planned to spend. I needed the work to be done so I paid it. Should have done my due diligence and looked at reviews. I probably would not have gone with COIT. The technicians did a good and thorough job cleaning my sectional. But I was not ... read more
I gave them the specific details on the type and recommended cleaning requirements of my wool carpet. No brush due to the fabric loop of the carpet. Not even on the vacuum. They cleaned the carpet and then used a carpet RAKE!! Ruined my very expensive carpet. Destroyed the loops and now it is a fussy mess. Do not use this company!!
Business response:
Hi Linda, thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please reach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
Had them out to clean dryer and furnace ducts. The guy never put the blue plastic on the downstairs vents and blew dust through them from upstairs ducts. Basement livingroom and office were left covered in layer of dust when he finished. I had even went upstairs and told him stuff was coming down through the vents and he just was like hmmm. I had been working in the basement office while he cleaned ducts. After the guy left the furnace room was covered in dust from ceiling to floor. Had to scrub everything in it down, even p... read more
Business response:
Hi Michelle, thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please reach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
Went online and clicked on Drapery cleaning; asked me how many "PANELS" I had to clean...responded with 8 (4 windows)...gave me a price of $231 which included all costs, fees and taxes. Scheduled service for this morning. Serviceman just came and filled out his paperwork and said I had 8 "some other word"...and he wanted OVER $556!! Hell NO! What a RIP off! Do NOT contact them!
one star is one too many! The estimator shoved furniture around, left it that way, and I didn't hear from Coit for over ten days. the excuse for the delay was COVID. (so all the employees were sick at the same time?) The technician that came to clean was obviously stressed and in a rush to get the job done. Here's a list of my complaints: He started to complain--it was too warm, etc. He did not bother to remove his shoes. The machine kept blowing electrical circuits. Dirty water was dumped in the toilet, but not flushed. He ... read more
Scheduled an appointment for an estimate and even received a confirmation email. Today arrives - no call, no clean team. CallEd the number listed on website - they only have record of family member with same name and that address. None of the information I gave when scheduling seemed to exist. Won't bother calling again.
Paid 380 for a job half complete, Ducts still full of dust including at furnace return
COIT Cleaning and Restoration has a 4.2 star rating with 370 reviews.
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