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Coldwater Animal Hospital
- Veterinarians
- Rochester, NY
About this business
Location details
612 Coldwater Rd, Rochester, NY, 14624, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I really hate to leave a bad review because this is not the type of person that I am, but I have to let people know this. My husband and I took our boys to Coldwater since they were puppies. 3 years total. Last year, we relocated to Missouri and had to find a new vet here. We forwarded all of our medical records to our new vet and they went in for their routine exams last week. Imagine our surprise when our new vet asked if we knew our one dog has Lyme disease. Apparently, it was found in his bloodwork from April of 2024 and... read more
Coldwater Animal Hospital is the worst I've been to. I've called and asked for a nurse or doctor to call me, two days went by and I had to call again. Told my dog could be picked up by 1:00pm left him at 7 in the morning, they said I would have to wait until 5:30 because they were going on break. My poor dog had to sit in a cage all day because they were to lazy to check him out. When you walk in they never are happy to see anyone. they all definitely need a attitude change.. and if you're bringing your dog to them, they ne... read more
Business response:
Hi Nancy, We are truly sorry to hear about your experience. Our goal is to provide compassionate care and a welcoming atmosphere for all our clients and their pets. The discharge time of 5:30 PM is scheduled to ensure that the doctor is available to discuss your dog’s care thoroughly and answer any questions you may have. We understand that waiting can be frustrating, and we genuinely appreciate your patience. We truly value the trust you place in us for your pet’s health and want to make sure that both you and your dog feel... read more
I booked a double appt for my two cats. We've gone there for 15 years with all my pets. This was by far the worst experience. I waited over an hour for my appt while everyone else was taken care of. Then l was taken into a room and they forgot about me while everyone was laughing and joking including the vet. When l threatened to lezve l was told they'd be right in. Then l was told they lost my records. They still didn't draw the shots, l waited 10 more minutes, no vet,no tech. They wanted to charge me for a double appt. I w... read more
Business response:
Thank you for sharing your feedback with us. While we regret that you were disappointed with our service, we would like to assure you that we always strive to provide the highest level of care to all our patients. The doctor ended up having several sick cases that took longer than expected, which unfortunately caused some delays in our schedule. However, please know that at our core, we are committed to providing compassionate care and excellent service to all of our patients. We hope that you and your pet are doing well, a... read more
In response to Coldwater s generic response regarding Oliver. Oliver is one year, 9 months in age, and has been to your practice several times. His last visit was within the last 6 months - and we have documented proof of this. Also, the phone call requested was to discuss an echocardiogram that was completed by a specialist, and sent to you for review. There was nothing more your office could have completed to discuss those findings. Next time, please do better to avoid the paper trail of proof, and pick up a phone.
Oliver has a congenital heart disease called restrictive cardiomyopathy with high risk of ATE. It was found when an emergency vet heard the arrhythmia during an exam. The X-ray also showed his heart enlarged. This signaled a reason for a referral for an ultrasound. I called Oliver's routine vet, Coldwater Animal Hospital to verify records had been received. They stated they had not been. I called the next day, and the day after - with the same results. On the third day, I personally forwarded Oliver's records, verified t... read more
Business response:
Thank you for sharing your feedback. We are very sorry to hear about your disappointment with us. We take pride in our mission of providing quality, compassionate care and best-in-class service. Unfortunately, we have not seen your pet in over six months, and you may recall we explained that without an active client-patient relationship, we could not prescribe a diagnosis or treat your pet over the phone. Unfortunately, you did not attend the scheduled appointment, as we were happy to provide treatment during that time. Plea... read more
I left this vet because they leave no room in their schedule to see same day sick pets. It's normal to call with a sick pet and be told to wait days so I moved my dogs to a different vet but my husband refused to move his 15 year old cat. Well he got sick last week by Friday he couldn't eat it looked like his mouth was swollen and he pawed at it this is the same problem he had him in for last week! Well he called on Friday no appointment the vet wS to call and never did, no help on Saturday left to suffer finally saw him Mon... read more
Business response:
Hello, Bennett L - Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with quality, compassionate care and best-in-class service. Please know we’re doing everything we can to avoid turning anyone away, especially pet emergencies. Unfortunately, we had no available appointments at the time of your call, and we are operating at absolute max capacity. We understand that emergencies happen unexpectantly and do keep daily and next-day ... read more
I brought my dog into coldwater I told them he couldn't step down on his back leg. They took him to the back and said they couldn't find anything wrong with his leg. I took him home and he yelped every time he stepped down on it he would yelp and cry. I called and said my dog is in so much pain they said to bring him in so I did again. I brought him in and she said she still can't find anything wrong, she gave some pain medicine I went home gave it to my dog it did for him . I finally could not see him suffering after weeks... read more
Business response:
Hi Ann L., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. Please accept our sincerest condolences to your family for your loss of Dexter. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. Even though the veterinarian that Dexter saw is no longer at Coldwater, we'd like to address any questions you might have about Baxter's recommended diagnostics and treatments that occurred over 2 years ago. If you're open t... read more
This place is not good. I feel as if they do not care about your pets. All they are interested in is your money and not the well being of your pets. My dog was left to suffer with no help available to her . Several times I called this place and no help was available to me. They are not compassionate nor are they sympathetic to how you or your pet feel. At the end of the day you will be paying out for crappy service please if you love your pet keep them away from this place
Business response:
Hello, D.L.- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We wanted to reach out to you directly, however, we're unable to locate you in our system based on your Yelp username. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to ... read more
I've been taking my pet here for eleven years. Today I had an appointment that I was told on the phone when I booked it that it was for 9:30. I show up five minutes early and call the receptionist. She informs me that my appointment was for 8:30 and they couldn't see me anymore. I said I've been coming to Coldwater for eleven years and drove 40 minutes from Macedon to get my dogs ears checked out for a possible infection and I was told again they wouldn't see me and I could call back to reschedule. I told her no thanks I'll ... read more
Business response:
Hi Mike, Thanks for your feedback. The essence of our values and who we are start with patient-centric, compassionate care, and best-in-class service, so hearing you felt otherwise is very upsetting to us. We apologize for the confusion and difficulty about your appointment time. Our scheduling system does send out a reminder with the date and time which clients have to manually respond to, and our records show that your 8:30 a.m. appointment was verified. Our staff attempted to work with you to reschedule the appointmen... read more
Frequently asked questions about Coldwater Animal Hospital
How is Coldwater Animal Hospital rated?
Coldwater Animal Hospital has a 4.6 star rating with 774 reviews.
When is Coldwater Animal Hospital open?
Coldwater Animal Hospital is open now. It will close at 8:00 p.m.