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Coldwater Animal Hospital

4.6

About this business

Location details

612 Coldwater Rd, Rochester, NY, 14624, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
Sat8:00 a.m. to 1:00 p.m.
SunClosed
4.6879 reviews
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Mike I.'s profile image
Mike I. 
rating
4 years ago

I've been taking my pet here for eleven years. Today I had an appointment that I was told on the phone when I booked it that it was for 9:30. I show up five minutes early and call the receptionist. She informs me that my appointment was for 8:30 and they couldn't see me anymore. I said I've been coming to Coldwater for eleven years and drove 40 minutes from Macedon to get my dogs ears checked out for a possible infection and I was told again they wouldn't see me and I could call back to reschedule. I told her no thanks I'll ... read more

Business response:

Hi Mike, Thanks for your feedback. The essence of our values and who we are start with patient-centric, compassionate care, and best-in-class service, so hearing you felt otherwise is very upsetting to us. We apologize for the confusion and difficulty about your appointment time. Our scheduling system does send out a reminder with the date and time which clients have to manually respond to, and our records show that your 8:30 a.m. appointment was verified. Our staff attempted to work with you to reschedule the appointmen... read more

Pat M.'s profile image
Pat M. 
rating
7 years ago

My cat was diabetic and received insulin injections twice a day. There was a point when the Prozinc insulin was in short supply nationally, and the price shot up from $125/vial to almost $200. I bit the bullet and paid what I had to pay because it was keeping my fur baby alive. Fast forward a few months, and Prozinc is now readily available on the market, everywhere, and back down to pre-shortage prices. Except at Coldwater Animal Hospital. They were still charging $200. I thought, "Well, this might be what they have lef... read more

Donald D.'s profile image
Donald D. 
rating
8 years ago

The staff was very nice but I'm quite disappointed with the service. My girlfriend and I were looking for a new vet for our cat and settled on them for various reasons but since going have not been happy with them. Our first visit I asked them to make sure they e-mailed us the paperwork from the visit so we could have it for our own records and they never did. But the real clincher for not going back was when we made an apt for getting our cat spayed they promised to send us an estimate of the cost. They never did. We... read more

Scotty M.'s profile image
Scotty M. 
rating
11 years ago

The absolute worst. I've never had a bad experience with a vet before, but this place is a disgrace. Please take your pet somewhere else. 

Frequently asked questions about Coldwater Animal Hospital

How is Coldwater Animal Hospital rated?

Coldwater Animal Hospital has a 4.6 star rating with 879 reviews. 

When is Coldwater Animal Hospital open?

Coldwater Animal Hospital is closed now. It will open tomorrow at 8:00 a.m.