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Columbus OB/GYN Taylor Station/Reynoldsburg/Blacklick/Gahanna
- Obstetricians & Gynecologists
- Columbus, OH
About this business
Location details
150 Taylor Station Road #300, Ste 300, Columbus, OH, 43213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 4:30 p.m. | |
| Tue | 08:30 a.m. to 4:30 p.m. | |
| Wed | 08:30 a.m. to 4:30 p.m. | |
| Thu | 08:30 a.m. to 4:30 p.m. | |
| Fri | 08:30 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was late I text the office and told them the person answered the phone said as long I get there in 15 minutes it would ok I did I sat in waiting room 35 to 40 minutes finally got called back to tell me all has be rescheduled again this is fifth time to reschedule there no communication to the front receptionist I am ready to find someone else I have to travel 35 minutes over and over again for rescheduled then nurse asked if I can do my annual exam I said no what about the pelvic ultrasound I was supposed to do she said wh... read more
Business response:
Hi, Julie. Thank you for your review. We read and take all feedback seriously. We’re truly sorry to hear about the frustration you’ve experienced with rescheduling and communication. We understand how valuable your time is, and we regret that your visit did not go as planned. While we can’t discuss personal details publicly due to privacy regulations, we encourage you to call our nurse manager directly at 614-434-2457 so we can look into this further and make sure your next visit is a positive one.
NP was great. No problems there. Admin was supposed to send me an email so that I could login to the portal. Still have not been received the email even after I called requesting it again today. I was seen by your office on 5/5 and an appt was supposed to be requested at Mt Carmel for a diagnostic mammogram and sonogram. When I called your office today I was told that the orders are there, the call hasn't been made requesting an appt. Today is Wednesday, 5/8. This is worrisome to me because it delays my results ... read more
Business response:
Hi, Tammie. Thank you for your feedback. We’re so glad to hear you had a positive experience with our Nurse Practitioner. For privacy reasons, we’re unable to discuss patient-specific details here, but we want to make sure you’re taken care of. Please call our nurse manager directly at 614-434-2457 so we can assist you.
Came in for my scheduled appt and was asked repeatedly “why are you here? what are you doing here? Why are you scheduled for an ultrasound?” I said I don’t know, ask the Dr. she said the Dr. wasn’t in yet but would go check and I said sorry this is an inconvenience to you. Tanya came back and had me go back to the lobby. She was very rude, disrespectful and I apparently was a huge inconvenience to her day. Poor service!
Business response:
Hi, Amber. Thank you for taking the time to leave us a review. We read and take all reviews seriously. We're sorry to hear about your experience, as it's always our goal to provide a welcoming and respectful environment for every patient. Due to patient privacy regulations, we cannot discuss details of individual visits publicly. However, please know that we take your concerns seriously. Please call our nurse manager directly at 614-434-2457 to discuss your comments.
Too long in waiting room. But more importantly, although I have previously authorized and received information in a voicemail, two times this week I was left a message to call the nurse. Each time I called I was on hold so long ( (40 minutes on two different hold lines) that as a teacher, I had to get someone to cover my class. Also the second this last time, when I finally got through, all they wanted to do was give me a phone number.
Business response:
Hi, Patricia. We appreciate your feedback and will share it with our team to improve our communication and response times. If there's anything we can do to assist you further, please don't hesitate to reach out. Your time is valuable, and we want to ensure a smoother experience for you in the future.
Dr Sinclair and her MA were wonderful. The issue I had was with the front desk/scheduling, 3 different times I was scheduled at the wrong place for my annual visit.
Business response:
Hi, Donna. Thank you for your kind words about Dr. Sinclair and her medical assistant. We're glad to hear you had a positive experience with them. We apologize for the scheduling issues you encountered. Your time is valuable, and we understand how frustrating that must have been. We appreciate your feedback. If there’s anything we can do to make this right, please don’t hesitate to reach out to our office.
Wait time over 1hr.
Business response:
Hi, Denise. Thank you for taking the time to leave us a review. We sincerely apologize for the long wait time. While we strive to see every patient promptly, emergencies that require immediate attention sometimes arise. We appreciate your patience and understanding and remain committed to providing the best care possible. If you'd like to discuss your experience further, please don’t hesitate to reach out.
Long waits on making appointments
Business response:
Hi, Maureen. Thank you for your feedback. We understand how frustrating it can be to wait for an appointment, and we genuinely apologize for any inconvenience this has caused. Our goal is to provide timely care to all our patients.
I showed up 15 mins early for my appointment. I was taken back and weighed, etc. timely and then put into a room. There I stayed for over a half hour while I heard the NP see two other patients. No one checked on me to inform me she was running behind. I think they forgot about me. I had to get dressed and go find the nurse and ask what’s going on. I was going to reschedule but they assured me I would be seen in the next few minutes. I stayed and once the NP came in, everything went well. I really like her. However, no one a... read more
Business response:
Hi, Melissa. Thank you for your feedback. We sincerely apologize for the delay and lack of communication during your visit. We're glad to hear your experience with the Nurse Practitioner was positive, and we appreciate your patience. We’ll work to improve communication moving forward. Thank you for letting us know!
Confirming my appointment followed by a notice of needing to reschedule two minutes later? Then a notice that there was an error. Andvyo come on. Trying to get to the appointment on time was impossible. I called and was on hold 18 minutes
Business response:
Hi, Suzette. Thank you for your feedback, and we sincerely apologize for the confusion and inconvenience you experienced. We’re reviewing our processes to improve communication and reduce hold times. Your time is important to us, and we appreciate your patience.
Frequently asked questions about Columbus OB/GYN Taylor Station/Reynoldsburg/Blacklick/Gahanna
How is Columbus OB/GYN Taylor Station/Reynoldsburg/Blacklick/Gahanna rated?
Columbus OB/GYN Taylor Station/Reynoldsburg/Blacklick/Gahanna has a 4.8 star rating with 2,907 reviews.
When is Columbus OB/GYN Taylor Station/Reynoldsburg/Blacklick/Gahanna open?
Columbus OB/GYN Taylor Station/Reynoldsburg/Blacklick/Gahanna is open now. It will close at 4:30 p.m.