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Commonwealth Senior Living at the Devonshire
- Community Centers
- Hampton, VA
About this business
Location details
2220 Executive Dr, Hampton, VA, 23666, United States
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I give them 4 stars, not 5 because my mom says the nighttime staff are not as good as daytime staff, plus she's not super pleased with the meals. Overall the place is nice and I have enjoyed the daytime staff that I have met. I think part of her dissatisfaction is due to wanting to be at home and enjoy her home cooking. But she knows that her house is not suited for accessibility and that she needs to get stronger.
Business response:
Thank you for sharing your experience and for your valuable feedback. We understand choosing the right support for a loved one is a decision no family takes lightly, and we’re honored you entrusted us with the care of your mom. Please know our door is always open should we be able to assist your family in any way.
The staff were friendly and helpful. The Sales Exec and Executive Director represent the facility well, provide compassion to a family making a difficult decision about their loved one's next phase of life.
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear you've made strong connections with our team and are enjoying the dining. We understand your concern around call times as we strive to ensure our residents' safety at all times, coordinated with appropriate staffing ratios. I would like the opportunity to connect so we can discuss your concerns in further detail. Please reach out to me at your earliest convenience at 616-330-0729.
Clean and caring. It is an excellent facility, clean and caring. If your loved one requires an elevated level of care, thoroughly discuss your expectations so there is no miscommunication. Please emphasize their dietary needs.
Business response:
Your feedback is highly appreciated. Thank you so much for the review!
We had a great experience while my dad was there the staff was amazing everyone was was like family the new upgrades are really nice well needed to keep up with other facilities
Business response:
Thank you so much for taking the time to share your positive experience with us! It's feedback like yours that inspires and motivates our team to continue serving our residents with dignity and respect every day. Thank you again for your kind words and support.
They have some exciting renovations happening now . The facility is nice . The apartments are upgraded . They just need better kitchen service, It takes a long time to get your meal and it's not quite enough food for my Dad. He does wish there were better games and maybe play more music.
Business response:
Thank you so much for taking the time to share your positive experience with us! We are happy to hear you’re enjoying the renovations and upgraded apartments. It's feedback like yours that inspires and motivates our team to continue serving our residents with dignity and respect every day. Your input helps us continue improving the experience for every resident. Thank you again!
I would recommend to others. The day to day staff is very helpful. Management staff is continuing to navigate. We picked them because of the location and availability.
The staff is friendly and they do a good job of keeping the place clean and providing activities.
My loved one was previously a resident at The Devonshire. The staff was great. The nurses went above and beyond to make my loved one comfortable. The cleanliness and friendliness were great. I would definitely recommend The Devonshire to others.
The bathroom plumbing, needs fixing. The floors are too slippery. The bedroom closet door is broken and needs fixing. The meal servings are too small and seconds are hard to get. Some of the waitresses are rude and condescending. There doesn't seem to be enough activities for the residents at the facility and or outside trips. They need music, movies.....
Frequently asked questions about Commonwealth Senior Living at the Devonshire
How is Commonwealth Senior Living at the Devonshire rated?
Commonwealth Senior Living at the Devonshire has a 4.3 star rating with 190 reviews.
When is Commonwealth Senior Living at the Devonshire open?
Commonwealth Senior Living at the Devonshire is open now. It is open 24/7.