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Conditioned Air Naples
- Heating & Air Conditioning/HVAC
- Naples, FL
About this business
Location details
3786 Mercantile Ave, Naples, FL, 34104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
*** from Conditioned Air Is a highly professional and skilled A/C technician that serviced our A/C system.
Chris was great. Friendly, professional and knowledgeable. Highly recommend Conditioned Air
Business response:
Mr. ********, Thank you very much for writing us about Chris. We appreciate your taking the time to express your satisfaction with his work. Thank you for your business and trust in our team. Theo E.
I made an erroneous payment to Conditioned Air called immediately afterward and requested they not process it or a credit. They advise they would credit my account. Nothing happened for 15 days so I called again. Advised they would credit it that day , its now another 10 days and no credit yet.I will call them again but this uncalled for
Tech error in upstair neighbor's AC resulted in significant mold damage to my condo garage. It has been since August and I have yet to receive funds to finish paying for remediation and I cannot start repairs without their release of money. I would NEVER do business with this company. They have passed the buck and drug their feet every step of the way.
I have had a service contract with Conditioned Air for several years. The only times I have ever had any issues with my air conditioner is AFTER they have come for their service contract work. The first time I had to replace the entire unit. I was without air conditioning in Florida for over a week waiting on parts to be delivered. The second time the tech put the tools to test the AC on the unit incorrectly and had to call for a more experienced tech to come and determine that the tech was not qualified to even do a simple ... read more
Business response:
We pride ourselves on providing unconditional service in every aspect of our work. We thank you for your loyalty and thank you for trusting us with your maintenance plan for several years. According to our records, we did not replace the entire unit especially not 2 times. We have, on separate occasions, replaced 2 parts which would be normal for a unit that is almost 8 years old. If you had issues with the replaced unit and if the company that installed it cant fix it, we are here to help you with your service needs.
I've been doing business with Conditioned Air since 2015. I've had a preventive maintenance contract since 2016 for two annual check **** In March 2022 they installed a whole new A/C system for $8,484 and they have done twice annual preventative maintenance since. I've had no problem until I needed them. On November 7, 2024 my A/C was not working. I called Conditioned Air (who advertises, "Reliable HVAC Repair with 24-Hour Emergency AC Repair," see **********************************************************) and was told the ... read more
I had a Service Contract with Conditioned Air, one of their tech serviced the unit in February, 2024 the unit failed August 14, 2024. This tech told me the unit shut down because the drain backed up. I have a person that checks my house weekly, as part of his routine, he puts bleach into the drain monthly as prescribed by Conditioned Air. As part of the service, the tech told me that a dual capacitor and a transformer/relay were "weak". I had him replace both being proactive with maintenance in an attempt to avoid future pro... read more
Business response:
Conditioned Air prides itself on delivering unconditional service with honesty, integrity, and respect in every aspect of our work. We are sorry that you experienced separate issues within a short period of time and understand the frustration that causes.Drain lines can clog at any time, even with proper maintenance. We would not suggest putting bleach in the drain line as a substitute for scheduling a proper maintenance visit.The visit on 08/28/2024, it was found that the thermostat was not working properly. We do not know ... read more
I had no idea that a company this size could provide zero communication, zero follow up and zero success in fixing the new unit issues. This resulted in water and mold damage to 2 bedrooms and our mud room. All this damage could have been avoided if they would have done their job with initial installation and/or follow up once we knew there were issues. No direct numbers, no voice mail options, just a receptionist that screens every call so that nothing can ever be accomplished. Also, utility bills due to damaged unit in exc... read more
Business response:
First and foremost, we apologize for the damage to your home. We understand how frustrating this can be and appreciate the opportunity to make things right.Our Service Director has been in contact with you, and a course of action has been discussed and agreed to.In the meantime, please let us know if there is anything more that we can do to ensure your satisfaction.Thank you for your understanding and patience.
I'm not happy with this company. I had 4 technicians at my house in the last 3 weeks. My AC doesn't shut off when I set the thermostat at 77. I had a 300.00 FPL bill, it's usually 200.00. Sometimes it takes hours to go down 1 degree. One tech was here and lied on the report that it was cooling past 77. He left before and never witnessed that it was cooling. It ran for 2 hours so I finally raised the thermostat and it finally stopped. My unit is 2 1/2 years old, and they can't seem to find the problem. I also had to cancel my... read more
Business response:
Paula, we are sorry to hear about the issue with your system. Our Service Manager has called, left you 2 voice messages, and is waiting to hear back from you. At your earliest convenience, please call us back so we can help resolve this situation for you.
Frequently asked questions about Conditioned Air Naples
How is Conditioned Air Naples rated?
Conditioned Air Naples has a 4.8 star rating with 3,966 reviews.
When is Conditioned Air Naples open?
Conditioned Air Naples is open now. It will close tomorrow at 12:00 a.m.