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Cottages at Riverside
- Assisted Living Facilities
- Riverside, CA
About this business
Location details
6280 Clay St, Riverside, CA, 92509, United States
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They are all very friendly. When you come to see the place, [name removed] is extremely helpful. Unfortunately the communication to family is lacking. Very difficult to get information on health from the in house Dr. and or staff.
Business response:
Hi Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
They would not re-evaluate medical care level after requesting it three times during the eighteen months there. Charged extra $2000. A month when all they had to do was feed and give daily medication. Showering, dressing, eating required no assistance.
Business response:
Caring for loved ones can be a stressful experience and we know that many people are concerned with the expense. Resident care is directed by the family physician and their diagnosis, and we are not able to alter these even if family’s wishes differ. Our staff is fully trained to explain the “how” and “why” of the levels of care so that our service is not minimized nor exaggerated, but understood.
I really like this facility, the residents get to walk outside and it feels like a home. We gave the activities a 3 for where my mom is. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones.
Business response:
We appreciate your compliments about our community, and value your feedback. We train our staff to maintain a regular but varied activity calendar which is tailored to meet the memory level of our residents within each cottage. We want to entertain as well as offer a “just right” challenge to keep their minds as active as possible. We will discuss your comments with our activity staff to ensure that all cottages receive the same levels of activity.
I was not pleased with Pacifica Riverside, we toured a couple of their facilities and I was not impressed. We walked in the house and everyone was in a catatonic state just sitting there in the TV room - they did not do anything with the residents. We called and they never answered. The owners called us back and it was like pulling teeth trying to get any information out of them. This was just not what we wanted for our loved one at all.
Business response:
This tour review is disappointing in that it doesn’t accurately illustrate the current resident and family experience. For instance, the six cottages on our campus each have a different functioning level of dementia. Our resident activities are all done based on the memory level and the ability of our residents to feel successful. Daily activities are run by the staff in our activity department, or by the staff in the cottages. We often have guest entertainers, and other activity people visiting our cottages. We receive a lo... read more
We did not have the best experience with Pacifica. I told them in the beginning this was a new experience for my wife and I and she was emotional. It was the very first place I visited and I needed some place quick. I toured and talked with them and it sounded like it would be a good fit and that it was a secure facility. Within a few days, they called and said that I had to relocate her because she was escaping their fencing. They also told me while I was looking I had to hire 24/7 hour care. She was just starting out new m... read more
Business response:
Moving a loved one into an assisted living community can be extremely challenging for families. If we must apologize if we contributed to your stress during this time.
Calling to speak to my husband has been challenging. Sometimes no one answers the phone and it goes to voice-mail. Leaving a message for someone may takes several days before getting back to me. Sometimes I am told by receptionist to call back when no one picks up in my loved ones cottage. I feel they are understaffed and there has been turnover from nurses and caretakers. The food portion has been poor. My husband has lost 40 pounds since he has been at Pacifica. Lastly my husband has been reassessed and I am being charged ... read more
Business response:
Hello, we are sorry to hear that you are feeling frustrated and would like the opportunity to make a straight. Please reach out to Executive Director, Eva so that we may assist in finding a resolution that satisfies you.
Frequently asked questions about Cottages at Riverside
How is Cottages at Riverside rated?
Cottages at Riverside has a 4.8 star rating with 536 reviews.
When is Cottages at Riverside open?
Cottages at Riverside is open now. It is open 24/7.