Courtesy Nissan

lawandaroemer 

on DealerRater

2 years ago

My car was STOLEN while being serviced at Courtesy Nissan. They say it was not their fault and did not try to assist me at all with this situation. They just said call your insurance company. No loaner car. No apology. They file a police report but that was it! 

logand 

on DealerRater

2 years ago

I recently had an experience with Courtesy Nissan that left me extremely disappointed. After finding what I thought was the perfect car and putting down a deposit to hold it, I ended up finding a better deal elsewhere. When I asked for a refund on my deposit, the dealership made it incredibly inconvenient for me to get it back. Instead of issuing the refund over the phone or mail, they made me drive during rush hour in Dallas, an unnecessary and dangerous hour and a half journey from the west end of Fort Worth. They claim it... read more

Familyponderosa 

on DealerRater

3 years ago

Rude salesman and lazy manager. Also left the dealership smelling like smoke. What a waste of our time. 

terrancec200271459 

on DealerRater

3 years ago

The finance personnel has no integrity, very belligerent, and very forceful. He needs to practice customer service even if a persons credit is not up to par. On the good note Jacob is a very professional car salesman, with integrity, and compassion. 

wlam4 

on DealerRater

3 years ago

I am disappointed in their lack of customer service! I have called multiple times and haven't gotten a good enough response. Robert was in charge of my car and didn't keep me up to date with the progress - it took way longer than he said it would! I am truly shocked. If you can, go to a different Nissan Dealership! 

BarB 

on DealerRater

3 years ago

DECEITFUL , DECEITFUL TO SAY THE LEAST and if I could give them ZERO STARS I would. If your a NEW CAR buyer please do not do business with this company. happiness is not their priority. To them your ripe for all the shady tricks possible. They bait and switch prices. They misrepresented facts and basically told me that the extra $1000ish added was due to taxes and fees but taxes/fees were added later on. Tyler the sales guy not only sold the car above MSRP but also above the initial sales price. When I went back to discuss w... read more

mavjr_92 

on DealerRater

3 years ago

My wife and I made our first and last appointment at this dealer for 4:30 on 6/16/22. Our appointment was with Cassandra. We arrive in the service drive and are not greeted or anything when we pull up. We decide to go inside and when we do, there are 3 advisors at the first few desks who did not greet us at all and didn’t even make eye contact. None had customers in front of them. One older advisor who was with a guest brought to their attention that there were customers (my wife, myself, and another gentleman) in front that... read more

lenders.glands0e 

on DealerRater

3 years ago

The price was not as advertised on the site. It went from 27k to 31k very shady 

Btb8103 

on DealerRater

3 years ago

Beware of this dealership. Poor communication. Still has not paid off my trade-in. It has been over a month. They do not answer text, email or phone calls. Their mail boxes are full. They have failed to send a payoff correctly twice. We are on our third try and I am now having to get my trade in lender to pester them answer. This even with the GM copied on emails. Beware of this company. I had to pay two car notes, as they cannot pay my car off in time even though they have a month and half to do so.