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Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Two years ago I paid extra for life time brake pads at Courtesy Nissan service department. My brake pads were low so I took the Pathfinder back to Courtesy for new pads. After first being told it would be handled under warranty, I was then told it would cost a fortune and that I needed pads, rotors, etc. I was also told I didn't have life time pads, I had after market pads. I produced the ticket from two years before showing I had paid extra for life time pads and if I didn't actually have life time pads it was Courtesy's fa... read more
This review is regarding the service department. There are two very major issue that made me determined never to go back. Issue number one: I had my Ipod stolen from my center console while my vehicle was there for service. The dealership did a very poor investigation. No one is caught. It is as if like they don't care. They offer to pay me for it but do not pay the full amount promised. I call their service manager again and leave a message. No response. Issue number two: Tremendous amount of wait time everytime I have been... read more
Beware. I recently went to get the cruise control on my 2007 Nissan Frontier, which I new purchased at this dealership, fixed. They seemed to be counter to everything you go to the dealership for. They did not diagnose the problem correctly the first, second or third time they checked the system. I took the vehicle in three times and each time I was told they ordered the wrong part. At one point they told me the original $400.00 repair cost was now $800.00 because they replaced one part but that this repair actually entailed... read more
I went this dealership last weekend.I felt that I was in dangerous place when I was there at this dealership. Sales man took my ID and didn't give me that after getting the copy, he was pressing me to drive away with the car. He showed me a car with features and talking about the same car and get all signs for different VIN number. Before final sign off, I asked to pull the vehicle, salesman pulled the same white color but no options are available on that car. They tried to cheat me. I thought of calling 911 if they further ... read more
Business response:
We are sincerely sorry for the inconveniences of your experience. We truly want you to enjoy your car and the services we provide. Please let us know if there is anything we can do to ensure this.
I went to Courtesy Nissan on Saturday, August 4th. Like most others, I would not go back to Courtesy Nissan under any circumstances. I had an Employee purchase plan which guaranteed that I could buy a car at 3% ubder invoice, so the only points of negotiation was what they would allow for my 1996 Mercedes SL320 trade-in and the price of the dealer add-ons. (Even though it had 150,000 miles on it, it was kept in immaculate shape.) Even though those points were the only things to settle, it still took over 4 hours to complete ... read more
Business response:
We are sincerely sorry for the inconvenience of your experience. We truly want you to enjoy your new car and get the most out of your old one. We also want you to enjoy the services we off to ensure long-term satisfaction. If there is anything we can do to ensure this, please let us know.
I had an issue with the honesty of an employee and the general manager had an abrasive approach and admitted they had issues but offered no apology for their dishonest approach and said " it was the car business & I should get over it" I did, I bought elsewhere! Horrible!
Business response:
We are sincerely sorry for your experience. We truly want to put you in the car of your choice and provide reliable service. If there is anything we can do to ensure your satisfaction, please let us know.
I got to the dealership at 7pm on a Friday evening. I was approached as expected by a sales associate, he asked me if he could help me. At this point, he didn't even introduce himself or shakehands. I told him I was looking for a new 2011 Rouge, and he proceeded to barriage me with questions, like how much do you want to pay a month, what features do you want, etc. I declined to answer, just stating I want to see what you have first. He then said let's go outside and take a look. Only after we were walking to the door, did h... read more
I know that hate is a strong word but that is where we are at this time and we WILL tell everyone we know not to use them EVER!!!!! We leased a Cube from them on December 30, 2010. The car was and still is missing the plastic cover for the tow hook on the front bumper. This is a small inexpensive part and should not be this hard to get but Courtesy Nissan cannot seem to get me one OR even return my calls! This is the WORST NISSAN DEALER we have ever had the unfortunate opportunity to buy from!!! So I guess we will have to go... read more
I wanted to first off talk about what bought me to the dealership. They had advertised Nissan Altima's at 15,795 on cars.com I sent a email to them and someone called me Vicki Beard. I asked if they still had the Altima's advertised, she said yes we have over 40 at that price. I was shocked but said ok I will come out sometimes this week. I visited them on a Saturday and 1st thing was they didn't have the Altimas out there at the price listed she said they were all sold. I said that's what I asked you, she said that they had... read more
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,175 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open at 9:00 a.m.