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Courtesy Nissan
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I took a brand new Altima to get rid of the noise it was making. There was a factory defect. They damaged the electric system. Now the engine won't start!
My husband and I decided to get a third key to our Nissan Leaf for our 17 year old daughter. We purchased the key and took it in to be programmed which costs around $150ish. I told them we wanted an additional key, not a replacement key. Instead of programming the new key to match the old key, they reprogrammed both keys, therefore, my husband's key that I didn't bring is now rendered useless. I started with 2 working keys and ended with 2 working keys instead of the 3 that I needed, and lost 3 hours of my life that I'll nev... read more
6 months ago, I was looking for car. finally I purchased car from Courtesy Nissan dealer at Richardson, TX. At that time sales man promised that they will provide 3 year free maintenance( oil change and tire rotation) and unlimited car wash. Last week I went to dealer for my fist maintenance and surprised of Courtesy Nissan director of sales(Brandon Minatra) was asking written document that Sales man's promised. Unfortunately, sales man who sold me the car no longer works at this dealer. when I asked sales director to talk t... read more
Full of xxxxxxxx. Save yourself some time and avoid these bunch of xxxxx like the plague. They employ all the negative tactics you read about on the internet. Bait and switch, treating you like xxxx if you don't want to finance and the list goes on.
On October 21, 2013, I brought my 2007 Infiniti M35 in for an oil change. Although I live in uptown Dallas, I drove my car several miles to Courtesy Nissan because I believe in having my vehicle serviced by an Nissan dealership rather than an independent auto shop. When I began driving, years ago, I chose Nissan/Infiniti as my preferred car manufacturer and I have remained loyal to that particular brand to this day, disregarding the inconvenience and expense of travelling twenty or thirty miles to a familiar Nissan dealershi... read more
Two years ago I paid extra for life time brake pads at Courtesy Nissan service department. My brake pads were low so I took the Pathfinder back to Courtesy for new pads. After first being told it would be handled under warranty, I was then told it would cost a fortune and that I needed pads, rotors, etc. I was also told I didn't have life time pads, I had after market pads. I produced the ticket from two years before showing I had paid extra for life time pads and if I didn't actually have life time pads it was Courtesy's fa... read more
This review is regarding the service department. There are two very major issue that made me determined never to go back. Issue number one: I had my Ipod stolen from my center console while my vehicle was there for service. The dealership did a very poor investigation. No one is caught. It is as if like they don't care. They offer to pay me for it but do not pay the full amount promised. I call their service manager again and leave a message. No response. Issue number two: Tremendous amount of wait time everytime I have been... read more
Beware. I recently went to get the cruise control on my 2007 Nissan Frontier, which I new purchased at this dealership, fixed. They seemed to be counter to everything you go to the dealership for. They did not diagnose the problem correctly the first, second or third time they checked the system. I took the vehicle in three times and each time I was told they ordered the wrong part. At one point they told me the original $400.00 repair cost was now $800.00 because they replaced one part but that this repair actually entailed... read more
I went this dealership last weekend.I felt that I was in dangerous place when I was there at this dealership. Sales man took my ID and didn't give me that after getting the copy, he was pressing me to drive away with the car. He showed me a car with features and talking about the same car and get all signs for different VIN number. Before final sign off, I asked to pull the vehicle, salesman pulled the same white color but no options are available on that car. They tried to cheat me. I thought of calling 911 if they further ... read more
Business response:
We are sincerely sorry for the inconveniences of your experience. We truly want you to enjoy your car and the services we provide. Please let us know if there is anything we can do to ensure this.
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,193 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open tomorrow at 9:00 a.m.