Crest Cadillac

4.7

Car Dealers
Frisco, TX

About this business

Automotive Car Dealers

Location details

6280 State Hwy 121, Frisco, TX, 75034, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 8:00 p.m.
Tue	7:00 a.m. to 8:00 p.m.
Wed	7:00 a.m. to 8:00 p.m.
Thu	7:00 a.m. to 8:00 p.m.
Fri	7:00 a.m. to 8:00 p.m.
Sat	7:00 a.m. to 6:00 p.m.
Sun	Closed

4.712,064 reviews

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Robert & Carmen

9 years ago

5 Star personalized treatment Great dealership to buy from with 5 star service. The personalized service from our salesman, Sam Hilou, made us feel right at home. We love our Escalade and our little girl loved her movie that Sam bought her.

Business response:

Thanks for coming to see us when looking for a new vehicle. We hope you love your new Escalade! We love all of our customers and strive to provide them with the best possible customer experience.

Happy Customer

9 years ago

Great Experience They made an effort to help with a few issues and turned a frustrating experience in to a positive one. They stepped up and took care of things.

Business response:

We are very happy to know that we were able to make your experience positive while working with us. Please let us know if there is anything we can do to help in the future.

AprilParker

9 years ago

Amazing Service!!!! We bought our new Escalade from Crest and the sales team was great however the reason we decided to purchase our new car here was because the amazing service! We use the service advisor Paul and they always go above and beyond picking up my car for service while leaving a loaner car and taking care of all of my concerns. Once when I was pregnant I locked my keys in the car and they send someone to help me get into my car! They are so helpful and go above and beyond but ask for Paul Z in service! Highly re... read more

Business response:

Thank you for the kind words and for the recommendation to do business with us, we greatly appreciate it! We strive to go above and beyond to ensure our customers are happy throughout the life of their vehicle. Please let us know if there is anything we can do to help in the future.

gmdcsnyder

9 years ago

Very good. Everything went very smoothly from the time I brought the car in for service, until I returned to pick it up. Gene Reeves had been my Service Rep for many, many years and he always provided excellent service. To him and the Service Dept, thank you!

Business response:

Thanks for coming to see us over the years, we really appreciate your repeat business and the recommendation to do business with us. We consider you part of the Crest Auto family, and as always, please let us know if there is anything we can do to help.

Sean Conley

9 years ago

Great job, and attention to detail beyond what I asked for! Phenomenal group of people! Immediate greeting and support for my wife's car. The coffee and the cookies were a favorite of hers! The repairs were done quickly and efficiently, and THANK YOU for going through the engine and drivetrain with a fine tooth comb! Your attention to detail has ensured that her new (to us at least) Cadillac will last a LONG time! Great work to your team!!!

Business response:

Thanks you very much for your kind words for our sales staff, we greatly appreciate it. We are very happy to know that you had a great experience with us and we hope you love your new car! We pride ourselves on being very detailed in everything that we do at Crest Cadillac. Please come back and see us when your car needs service.

MSFLOYD

9 years ago

"BEST CADILLAC DEALER TROPHY SHOULD GO TO CREST" YOUR SERVICE IS ALWAYS TOP NOTCH NO MATTER IF MY WORK IS WARRANTY OR CASH. MY GUY RANDY IS AWESOME. HE TAKES THE TIME TO EXPLAIN EVERYTHING NO MATTER HOW BUSY HES IS, HE DOESNT CUT CORNERS AND MAKES SURE MY VEHICLE STAYS IN CADILLAC SHAPE AND I REALLY APPRECIATE HIM AND THE COMPANY!!!

Business response:

Thank you for your kind words! It is our goal to keep every Cadillac we service in tip top shape. We appreciate your repeat business and the recommendation to business with us!

wilma

9 years ago

Great service department. This is our fifth Escalade. Gene Reeves has been my service rep for most of these years. Thanks to Gene and the others in the service dept. for ALWAYS being courteous and helpful.

Business response:

Thank you for your repeat business, we greatly appreciate it! It is our pleasure to service your Escalades, please come back and see us next time it needs service.

egonzz

9 years ago

Sun roof I was treated like family going for a sun roof problem that did not show up while I was their. Jean did not give up until he found the issue.

Business response:

Thank you for coming to see us to fix the problem with your sunroof. We consider you part of the Crest Auto family! Please come back and see us for any future service needs.

jrabenaldt

10 years ago

Exceptional Customer Service As always, a perfect experience working with the employees and service department at Crest Cadillac. They truly provide an experience in customer service beyond what is expected.

Business response:

Thanks for coming to see the service department at Crest Cadillac, we greatly appreciate your business! We strive to provide the best possible customer service. Please come back and see us the next time your car needs service.