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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Just took my ‘12 CTS in for a check engine light. Treated like xxxx apparently for having a 10 year old car(didn’t get the same treatment when I took in our ‘18 XT5). They tried to scam me into getting another $1500 worth of work that “had to be done immediately.” Don’t take your car here. Go ANYWHERE else!!
Business response:
Hello Mr. and Mrs. Hanes, I sincerely apologize if you felt uncomfortable with the diagnostic results provided to you on your CTS. We never want anyone to feel as though we are "taking advantage/scamming" or misrepresenting a service report. We were successful in having warranty cover a large portion of the repairs necessary to resolve your initial concerns. Our multipoint inspection did find items that, by Cadillac standards, would require "immediate attention". This report also showed the areas that are "OK" and areas that... read more
Shopped but didn’t end up buying. Crest wanted $10k over MSRP for the new car I was wanting. $10k!!!!!! How these guys can sleep at night, I don’t know. Ended up heading over to another dealer in Dallas to get my blackwing after reading other reviews, where they don’t take advantage of their customers by price gouging. This dealership should be ashamed of their selves. .
Business response:
Thank you for reaching out. While it sounds like you ended up purchasing the vehicle you were after, I wanted to extend my sincerest apologies for the experience you faced while attempting to buy from Crest. I will relay your feedback to the sales managers and the General Manager. If you would like to discuss this further, please don't hesitate to reach out to me directly: Carla Thompson, Director of Customer Experience Cthompson05@vtaig.com.
We found a vehicle online and called and spoke to a salesman call Felix. Wanted to come get it he wanted us to finance it in state of Texas. But we are a cash customer. Stated he didn’t think he could do the sales since we were not financing it in Texas. I have never heard of such a thing. They also were charging us sales tax even though we were going to register it in Arkansas. I may be wrong on this but I don’t believe that they should collect sales tax in Texas when the sales tax is due in Arkansas . It’s just asking for ... read more
Business response:
Thank you for reaching out. We collect tax, title and licensing based on the state you reside in and forward all funds via Dealer Doc, a third-party titling company that facilitates the registration for the vehicle purchased to the state in which it would be registered. I would like to look into this deal further. Please contact me as soon as possible so that I can get additional information. Carla Thompson, Director of Customer Relations, 972-581-1279/cthompson05@vtaig.com.
Crest has systematically screwed me for 2 years. After buying 3 cars, Crest has refused to honor the warranty they sold (same company) always siting technicalities . The final straw occurred when I took my car in for normal.maintenance and they informed me the rear differential ( $4000 repair) was broken. After two weeks Crest conspired to come up with a way neither them or warranty would have to pay. Here is the kicker, both Crest and the warranty company are owned by Bershire Hathaway. i had all service done at Crest and t... read more
Business response:
Hello Steve, Thank you for reaching out. I apologize for any frustrations you have been dealing with in our service dept and your Cadillac. I am under the impression you have had a meeting with James Freel regarding your vehicle concerns. If you need additional assistance in a resolution please reach out to me directly. Carla Thompson, Director of Customer Experience. 972-581-1279.
Took my car to Crest for rough idle. They replaced the motor mounts, got car back, idle is worse than when I took it in.
Business response:
We apologize that you are still experiencing issues with your vehicle. Our goal is that every customer leaves completely satisfied. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience so that we may assist in a resolution.
Had lots of engine work done, but engine bay was very dusty and looked barely touched. Seems tech couldn’t be bothered to wipe off oil and dust or replace a missing panel fastener. Also I was not happy that a previous service was done for a persistent vibration when driveline warranty will expire soon.
Business response:
We sincerely apologize that we didn't take the time to properly clean the vehicle before returning it to you. We would appreciate another opportunity to try and diagnose and issues you may be having with your Cadillac before the warranty expires. Please reach out to the Cadillac service director James Freel at jfreel@vtaig.com at your earliest convenience. Again, we apologize and hope to regain your trust.
After purchasing the vehicle from Crest, I started having issues with the vehicle on my way home from the dealership. The check engine light came on and the vehicle lost power. I contacted Drew Lippincott, the salesman, the next morning. Drew stated the check engine light came on twice while he was driving the vehicle. Of course, Drew did not reveal that to me until I called him after purchasing the vehicle on the morning of Aug. 18, 2020. Drew reassured me the vehicle went through a rigorous presale inspection and also was ... read more
Business response:
Please send copies of the receipts for the above mentioned work completed on the 2013 BMW to Cthompson05@vtaig.com so that we can provide a resolution to your complaint. Thank you
Purchased expensive 2020 Cadillac XT4 Sport with less than 10 miles October 2020. Since FOUR days after purchase, the check engine light continues to come on. On numerous occasions, advised that it was okay to drive unless light was flashing unlike what booklet states. I feel like I bought this vehicle used with 2K+ mikes from a corner lot. Denied taking it back or switching vehicles saying it was too late, but that it was a simple fix and that they'd make me love the vehicle again. Well, guess what? Going on five months lat... read more
Business response:
We are extremely sorry that you are dealing with these continuous frustrations. Our management team is working diligently to come up with a solution within the parameters that GM has set for us. We value you and your business and will continue working with the manufacturer in regards to your concerns.
Crest Cadillac is the worst car buying and service I have ever experienced! The salesman Ed is a scammer. He misrepresented the deal! He lied to me! General Manager is terrible! He never resolved my issues! Service department is deplorable! Never fixed my ATS after numerous attempts! Service advisor Drew outright lied to me about warranty coverage! Drew tried to scam me by trying to sell me service is not needed or under Cadillac scheduled maintenance! Yesterday brought my car dirty on the outside! Problems were never fixed ... read more
Business response:
We understand your frustrations and have been working with the manufacturer directly for a reasonable resolution. We would be happy to revisit this review with you. Please reach out to James Freel at JFreel@vtaig.com or please call the dealership directly 469-919-5551. Thank you
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,644 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 8:30 a.m.