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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Extremely poor customer service after purchasing a new 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. Unable to return to the dealership, I asked my daughter if she could stop by the dealership and pick up my plates. (Going out of her way taking her daughter to Special Needs School) Later when I went to put the plates on the car, I noticed that there was no bracket on the front of the car to install the plate. Why would the de... read more
Business response:
We sincerely apologize for the inconvenience you experienced when picking up your license plates. Providing accurate and complete documentation is essential to us, and we regret any oversight in providing the correct brackets for your plates. Our team is committed to rectifying this situation promptly. Please accept our apologies and rest assured that we will ensure you receive the correct brackets as soon as possible. Please contact Caleb Brosin at CBrosin@vtaig.com at your earliest convenience.
Worst customer relation and deliberately mislead customers to sell their products. The managers don’t even listen to you on the mistakes they did. The parts are double the MSRP. The finance department is at another level. They lied on the product to sell a coverage. I didn’t even get the review email. Finally got to meet with Kodie who was helpful.
Business response:
We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards.
Crest Cadillac accepted an offer I made to purchase a vehicle via email. I got a call the next morning that the dealership sold the vehicle to someone else after my offer was accepted. I find this conduct extremely unprofessional and unethical. If something needed to be done beyond the referenced email agreement, they should have informed me. The dealer made a point to tell me that they were held to a higher standard because they were apart of Berkshire Hathaway Automotive. Clearly, those standards must not be very high. I w... read more
Business response:
Thank you for sharing your experience with us. We regret any frustration caused by the unavailability of the vehicle you were interested in. We want to clarify that securing a vehicle involves completing the payment process. As you acknowledged with our sales staff, you were shopping around and declined to complete the wire transfer before your friend could test drive the vehicle on 12/30. Because the vehicle was not paid for, it was still open for sale, and it was subsequently sold on 12/28. We understand your disappointmen... read more
Do NOT buy a used vehicle from this dealership they claim they do a 360 inspection and that everything was perfect on our vehicle. We have had to replace our transmission 5 times now since buying the car a year ago. It’s one thing to be a good car salesman’s and it’s one thing to lie to your customers. I will never buy a vehicle from this place again and that includes all Crest dealerships. Worst EXPERIENCE EVER!!!! THEY DONT CARE! WORST PART IS THEY GOT A xxxx GOOD CAR FROM ME AND SOLD ME A PIECE!!!
Business response:
We're genuinely sorry to hear that you've encountered issues with your brand new car after your purchase. This is certainly not the experience we want for our customers, and we understand your frustration. New cars should be free from defects and perform flawlessly. However, sometimes unforeseen issues can arise. Please know that your satisfaction is important to us, and we take these matters seriously. We would like to help you resolve these problems as quickly and efficiently as possible. Our service department is equipped... read more
Beware! Ive bought 3 vehicles from Crest, never an issue. Recently I purchased a prenowned Escalade to use as a family utility vehicle. Pric was fair, it was sold as a Certified Preowned. The day after I bought I left town on a road trip. Immediately, we discovered that adaptive cruise didn't work, front end crash avoidance didn't work, "fuel range" indicator was eratic, rear heat would say 70 then 10 minutes later say 85, driver power seat made crunching noises. Obviously something was wrong. I called my service advisor, he... read more
Business response:
We regret to hear about the issues you encountered with the vehicle you purchased from us, resulting in a loss. While we sympathize with your situation, it's important to clarify that covering losses on vehicles is often beyond the scope of standard dealership policies. To better understand and address your concerns, we would appreciate more specific details about the issues you faced, including the nature of the problems and any communication you had with our team. This information will allow us to investigate the matter th... read more
This pains me to do so. But we bought a pre owned vehicle from crest and the car is just fine. It is what we wanted. The issue started with the kind of bait and switch issue from the sales department to when you go in for financing. We ended up working that out after some pressure from the sales manager. We opted to get the 5 year bumper to bumper warranty so it would be like having a new car. After the sell it just went from Ok, to absolutely terrible. The sales team and the people who do the final fixes are overly aggressi... read more
Business response:
We're sorry to hear that you had a negative experience, but your review lacks specific details about the situation. We'd like to better understand what happened so we can address your concerns appropriately. Please provide us with more information about your experience, such as the nature of the issue you encountered or any specific interactions you had with our team. Your feedback is important to us, and we're committed to resolving any issues you may have encountered. Please contact Caleb Brosin at CBrosin@vtaig.com at you... read more
Seriously this would be a no star review if possible. I’ve been dealing with Crest Cadillac for weeks and I’ve just resigned myself to thinking that they are simply a dishonest dealership with their shareholders interests before their customers. Berkshire Hathaway owns Crest Auto Group, And they intern are owned by Warren Buffett. So the complaints of any single consumer are not going to amount to a hill of beans when it comes to dealing with these people. On around April 24th I bought a 2018 Cadillac ATS, Premium Performanc... read more
Business response:
We apologize for any inconvenience you may have experienced and thank you for bringing this to our attention. We take customer feedback seriously and strive to provide the best possible service to all our valued customers. We would still like to honor our offer to assist in resolving any issues with your vehicle. If you would be willing to bring your vehicle to our service drive, we will do our best to address the situation promptly and to your satisfaction. Please know that your satisfaction is important to us, and we are c... read more
Crest Cadillac sold me a car that was advertised as not being any accidents that in fact was in an accident. And they knew about it. I went in taking the car back, and they offered to buy the car back until they found out that I had already paid money to repair some things on the car, and they were not willing to reimburse me for that in addition to what I paid for the car. So, when I pressed that I would report them, they offered to fix the car admitting that there was fixable damage due to the accident on the vehicle. And ... read more
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We genuinely value your opinion, and we would greatly appreciate it if you could provide us with more information about the issue you encountered, the nature of your visit, or any specific concerns you have. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.
I took my car to get alignment . Steering wheel was to the left . I get car back now its to the right . When get u alignment it should be centered . I took it back the tech said its aligned when he drove it. Did he check if the wheel was centered probably not . Ok i go home and it still to the right. I go back the next morning i told the service guy i need somebody to ride with me to show them my so we go on ride it and show him the wheel he says i cant tell from passenger side so he drove it and said yea the wheel crooked. ... read more
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We genuinely value your opinion, and we would greatly appreciate it if you could provide us with more information about the issue you encountered, the nature of your visit, or any specific concerns you have. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,644 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 8:30 a.m.