Crest Cadillac

nike23jon 

on DealerRater

a year ago

A a a a a a a a a a a a a a a 

Irma Vargas 

on DealerRater

a year ago

Login, informed me of what was recommended for the 125k mile mark which were 7 items later he came out with a list of other things that the truck needed, I agreed to the initial 7 items and 3 other things but he added 3 services I didn’t agree to and I ended up paying over $600 than I expected when confronted about it he had a really nasty attitude about it said he wasn’t going to refund anything when asked to speak to someone superior to him, he pompously replied that he was the manager of that department so I would have to... read more

CTSVOWNER 

on DealerRater

a year ago

Greg Vetrano was our service advisor and was slow to respond and not forthcoming. It was not the Cadillac luxury experience I would expect when there was a 3% fee to use my credit card. The aftermarket shop who fixed my CTS V (because Cadillac could not) did not charge a fee. I will likely not bring my car back to Crest for any future servicing. We were not given a loaner car and had to use our own Uber to pick it up. 

dantemcmahon 

on DealerRater

a year ago

Chase definitely made an effort to take care of his customer even through a mistake was made. He genuinely wanted his customer experience to be positive and did his best. He was genuine and honest and made effort - the service manger was different story 100%, if he were one of my PMs and treated a customer (me) like he did, he would have been written up at the very least. His customer service skills were terrible, he treated the customer like I did something wrong and had an attitude acting like a petulant 5 year old child. ... read more

CGWHATLEY 

on DealerRater

a year ago

I came from out of town to a doctors appt. Told to be there at 7 it would take about four hours. Ended up getting my car back around 2:30. Had to sit in the waiting room after appointment for three hours. 

june4 

on DealerRater

a year ago

Stay away from victor bad business find another dealer they give you a price to get you in and then don’t honor it. 

arsenio.aaron 

on DealerRater

a year ago

horrible experience with the service here. Completely unprofessional and did not give timely updates and has been hard to work with 

844256 

on DealerRater

a year ago

I have nothing to add to this review. There no reason for this to be mandatory. I will not do a survey again that requires this. 

SONNYHARE 

on DealerRater

a year ago

I am VERY CONCERNED that the diagnostics of my vehicle at 146K miles showed 11 issues requiring immediate attention at a quote for $3400, however, unbeknownst to Crest Svs department I had majority of those svs completed at the 145K mile at another local location. Seriously?! Will never be able to trust this dealership again. Do better. Only redeeming quality of service was Bryan Oldham. He was and has always been great.