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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This place is a joke! ! I bought a car here and had scratches on it. I was told they were going to fix it. The car was painted and they left over spray all over the back. That doesn’t include when I first got the car they tried to tell me they would they would lower my interest rate if I would sign on the extended warranty plans they have that’s kind of fishy because the bank don’t negotiate extended warranty or interest rates !!!!Sad to say, but Clay Cooley has better service than this place.!!!!!! the proof is right there ... read more
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We genuinely value your opinion, and we would greatly appreciate it if you could provide us with more information about the issue you encountered, the nature of your visit, or any specific concerns you have. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.
We purchased 2 new vehicles and wished we had not purchased from Crest. The service department is a complete failure with a lack of communication, damages caused under their care, and a total lack of respect for the customer experience. If we could help you with any information it would be to say, purchase elsewhere. Don't waste your time and money with Crest.
Business response:
Effective communication is a top priority for us, and we regret that we fell short of your expectations in this area. We understand the importance of keeping our customers informed throughout the process, and we apologize for any lapses in communication that occurred during your experience. In regards to your claim of hail damage- We take claims of damage very seriously. Unfortunately, because it is hail damage, this is considered an act of God and out of our control, therefore, it would be a claim you would need to start wi... read more
I called the day before and scheduled an oil change, When I got there was told it would take a couple of hrs. It took 3 hours from 11 to 2 pm. The solution is simple use another dealership I will. They just don't care. I will buy another car next week.
Business response:
Mr. Noe, On behalf of Crest and the Cadillac service dept, I sincerely apologize if your wait time was longer than usual for your service visit. We understand your time is valuable and 3 hours can be a disruption to your day. I was able to review the service visit and on top of an oil change we did a multipoint inspection, rotated your tires, and cleaned the vehicle. Unfortunately, these things take time and our techs don't want to rush through any of the services they perform. We truly do appreciate you and your business an... read more
If I could put 0 stars I would. My experience has been the most difficult and untrustworthy, after dealing with the senior service executive Jeremy Chapman I will never recommend businesses with this dealership . I purchased my vehicle February 23rd and on march 13th, 17th, and 25th I set service appointments to get an evaluation on my motor because I had to put over 4 quarts of oil in my vehicle every few days . I also had to schedule two additional appointments because they were acting belligerent to the issues regarding t... read more
Business response:
Thank you for your detailed feedback. Please contact Carla Thompson at Cthompson05@vtaig.com at your earliest convenience.
I hate taking my car in for service at this dealership- I feel there are always issues when I book with them. The latest is a miscommunication that wasted 1.5 hours of my morning because the agent that booked my service did not delay my booking for a loaner vehicle; after which, my service on my car then had to be delayed because I need a loaner vehicle. I had the most rude phone I have ever had with a customer service agent with them today as well as the agent did not seem to want to send me a confirmation email concerning ... read more
Business response:
Mr. Sardar Thank you for taking the opportunity to speak with me on the phone regarding your experience. As we discussed, a loan car for a detail isn't a process that we can typically accommodate by Cadillac protocol. I sincerely apologize that this wasn't communicated to you during the time you set the appointment. Our loan car team has an appointment scheduled for May to bring your vehicle in, should something unexpected happen and we don't have availability for a loan car, we will give you a call and make arrangements. In... read more
I was told by Cars. com there was an Escalade available for $83K. When I responded that I wanted to buy it, a Crest dealer contacted me. He said that the car was ordered specially for a customer and was not available. Bait and switch - very disappointed with these unethical tactics.
Business response:
We are sorry to hear that you were not satisfied with our pricing and availability. We strive to offer competitive and transparent pricing and availability to all of our customers, and we apologize if we fell short in your case. Once Cadillac schedules a vehicle to be delivered to the dealership, the vehicle information is automatically uploaded in our system and third-party companies, such as cars.com, auto-populates the info to their site. This unfortunately happens to all of our incoming inventory, even if it's a customer... read more
Call to talk with Monica Toomb after car was serviced. Told her my sabiltrak keep coming on. She replied and told me it was my battery. I google the sabiltrak it said nothing about my battery. Went to get my battery check they said my battery was fine. I didn’t like the way I was treated if I was a white women I wouldn’t have been treated that way this is my second vehicle from Crest. Screw Crest Cadalliac I will never buy another vehicle.
Business response:
Ms. Jefferson, On behalf of Crest, I would like to extend my sincerest apologies for how your concerns were handled. I will be meeting with service director and master tech to get a better understanding of how to diagnose the issues you're experiencing with the stabilitrak.. I will give you a call to discuss shortly. Thank you.
I purchased a 2018 Cadillac Escalade on Jul 23, 2022. The sales process was solid and the Service Dept has been 4+ star experience. However, it is now Nov 26 and I have not received the title for the vehicle that I paid for in cash. Kodie Cadenhead was helpful in intial troubleshooting and assist to try and correct the delay in the title but no updates since 10/15/22.
Business response:
Mr.Ennis, We are extremely sorry for the delay and any inconveniences you have experienced waiting on your title. Unfortunately, this is an issue we are dealing with from the state level on yours and a few others. I was informed the title has been issued and in the mail. Please contact me directly at cthompson05@vtaig.com should you need additional assistance. Thank you for your business, patience and understanding while we rectify this situation.
I purchased a used car from this dealership group and Felix, my salesperson, was awesome with the sale and how the add-on $1K included wonderful services like how I could just drive through their express service every 6 months for the interior and exterior. When I went back to get my license plates and have them put on I was questioned if I really bought my vehicle there. It wasn't said like they were surprised. It was said in a questioning manner like I was lying. Why would I drive 18 miles out of my way to bring my car tag... read more
Business response:
Thank you for reaching out. I sincerely apologize for the issues you have experienced with our service department. I would like to address these concerns with you. Please contact me directly at cthompson05@vtaig.com or 972-581-1279 so that we can discuss this further. Again, I do apologize and look forward to hearing from you.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,644 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 8:30 a.m.