This profile has been claimed by the business owner or representative.
Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
From the minute I walked into the showroom floor to the minute I drove off the lot with my new Infiniti G37 Coupe, I was treated like a king. Everyone was so knowledgeable and driven to make me feel great about my purchase. Go to Crest!! Go be thrilled!! You will NOT be disappointed. "The Extra Mile" should be Jeff Browning's middle name!
My E46 BMW M3 was totaled while parked and unoccupied. I was very sad to see it go, but that put me in the market for a new vehicle. I saw some negative reviews for Crest on the internet, but I decided to check them out anyway and I'm glad I did. Don't always believe everything you read online, verify it for yourself. I had a great sales experience, Caleb was knowledgeable about the vehicle and answered almost all my questions. The one or two times I asked something he didn't know, instead of making up some BS he researched ... read more
We went there looking for a car with a hard to find color. They had both colors we were interested in, used for way under any price we had seen so far! Chris was so friendly and no pushy at all. The service was great. I felt at ease the entire time. I would highly recomend this dealership, and Chris, to anyone!
RUN FROM THESE GUYS! !! This happened at the Cadillac dealership…….My salesman(using that term loosely) name was Felix. Has no idea what he’s doing. Blows your phone up, called 7 times in about a 15min time span!! Then set me up with an appt……. To come and buy the car, after I told him no!?!? I guess he thought he could pressure me into it?!?! He’s not too bright! I decided to come up and see the car on Saturday. I did not make an appt and Felix said he was with a customer. I waited for over an hour and got hungry and left. ... read more
Experience is good. The only issue is that they didn’t get the car ready for sale and require me to pay for things that should be done before ready for sale. Mismatched tires, need extra key, etc. Very odd to me, Online ad, where we found the vehicle, lists things as part of the vehicle that aren’t there but not that it will need front tires and extras. Didn’t expect that from such a prestigious dealership. Still good though.
I bought a certified 2023 QX60 two weeks ago. Yesterday I was driving in the rain storm and water began pouring into the top of the cabin through the cloth dripping on electronics and everything else. I have reached out to Crest three times in 24 hours to the sales person, call center and Managing Partner that leads the dealer group Mike Brosin. The leak was most definable known by the dealer because they wash the cars and detail them. It would have certainly have leaked when they cleaned the car in make ready. Instead Crest... read more
Business response:
We are disappointed to hear about the issue you experienced with your vehicle. We understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to Myles Bates at MBates02@vtaig.com so we can address your concerns directly.
I reached out to Crest Infiniti in Frisco, Texas regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you have any annulment fee or extra fees outside of dealer fee, tax, and tags?” She responded no. Then I receive the buyer’s order. Guess what is there? Extra fees. I requested to negotiate it and advised that I already have an approval and am seriously interested in the vehicle. Some of these salesmen cannot read the room well. The ... read more
Business response:
We appreciate you taking the time to share detailed feedback regarding your recent interaction with our dealership. Our team follows structured processes to ensure financing, documentation, and transaction requirements are properly reviewed and communicated throughout the purchase process. We also understand the importance of timely updates and clear coordination when working through lender and finance approvals. For any further assistance or to continue reviewing your experience, please reach out to Myles Bates at MBates02@... read more
The service was great while in person at Crest & the sale process. However, after the deal was done, they could care less! We called & called and left several messages just wanting to ask a simple question, but no one was ever available or would ever return our calls.
Business response:
We take your feedback seriously and understand that your experience did not meet your expectations. We value every customer's input as it helps us identify areas where we can improve our service. Your concerns are important to us, and we would appreciate the opportunity to learn more about what happened. Please feel free to contact me at your earliest convenience mbates02@vtaig.com
Everyone was pretty good except for the finance lady. Very dishonest & nontrustworthy. Would not recommend
Business response:
Michelle, I apologize we did not meet your expectations and I would appreciate the opportunity to learn more about what happened. Please contact me at your earliest convivence at mbates02@vtaig.com
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,075 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open tomorrow at 9:00 a.m.