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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My E46 BMW M3 was totaled while parked and unoccupied. I... My E46 BMW M3 was totaled while parked and unoccupied. I was very sad to see it go, but that put me in the market for a new vehicle. I saw some negative reviews for Crest on the internet, but I decided to check them out anyway and I'm glad I did. Don't always believe everything you read online, verify it for yourself. I had a great sales experience, Caleb was knowledgeable about the vehicle and answered almost all my questions. The one or two times I asked something... read more
We went there looking for a car with a hard to find... We went there looking for a car with a hard to find color. They had both colors we were interested in, used for way under any price we had seen so far! Chris was so friendly and no pushy at all. The service was great. I felt at ease the entire time. I would highly recomend this dealership, and Chris, to anyone!
I reached out to Crest Infiniti in Frisco, Texas I reached out to Crest Infiniti in Frisco, Texas regarding a pickup truck they had available. I requested the OTD pricing and Carfax. I asked the salesperson, Jeanie (“Genie”), specifically, “Do you have any annulment fee or extra fees outside of dealer fee, tax, and tags?” She responded no. Then I receive the buyer’s order. Guess what is there? Extra fees. I requested to negotiate it and advised that I already have an approval and am seriously interested in the vehicle. Some ... read more
Business response:
We appreciate you taking the time to share detailed feedback regarding your recent interaction with our dealership. Our team follows structured processes to ensure financing, documentation, and transaction requirements are properly reviewed and communicated throughout the purchase process. We also understand the importance of timely updates and clear coordination when working through lender and finance approvals. For any further assistance or to continue reviewing your experience, please reach out to Myles Bates at [email pr... read more
The service was great while in person at Crest & the sale The service was great while in person at Crest & the sale process. However, after the deal was done, they could care less! We called & called and left several messages just wanting to ask a simple question, but no one was ever available or would ever return our calls.
Business response:
We take your feedback seriously and understand that your experience did not meet your expectations. We value every customer's input as it helps us identify areas where we can improve our service. Your concerns are important to us, and we would appreciate the opportunity to learn more about what happened. Please feel free to contact me at your earliest convenience [email protected]
Everyone was pretty good except for the finance lady. Everyone was pretty good except for the finance lady. Very dishonest & nontrustworthy. Would not recommend
Business response:
Michelle, I apologize we did not meet your expectations and I would appreciate the opportunity to learn more about what happened. Please contact me at your earliest convivence at [email protected]
Purchased a car and second key fob is not programmed to Purchased a car and second key fob is not programmed to the car. The manual key does not fit the door. Need a second key programmed but we live in Waco, TX and the dealer wants us to drive back to the dealership, which is not an option.
Business response:
We are concerned to hear about the difficulties you're experiencing with your key, and we understand your frustration. Please contact Myles Bates at [email protected] so we can discuss this further with you and work towards a resolution.
Following a thorough search, I identified a vehicle of Following a thorough search, I identified a vehicle of interest at Crest INFINITI. I initiated contact through the dealership's form, and a salesperson promptly responded. Due to a prior travel commitment, I arranged to visit the dealership upon my return. The day after my return, I contacted the salesperson to confirm my readiness to view the vehicle. Throughout my absence, I was informed that the vehicle was undergoing service and would be prepared upon my arrival. How... read more
Business response:
It's unfortunate to hear about the challenges you experienced, and we understand your disappointment. The experience that you've described falls far short of the customer service that we strive to provide. Your feedback about this experience is important to us, and we would appreciate the opportunity to discuss this further with you. Please contact Myles Bates at [email protected] so we can work towards a resolution.
Finance lady unfriendly and acted like she was doing me a Finance lady unfriendly and acted like she was doing me a favor by quoting rate
Business response:
Thank you for your feedback. We’re glad other parts of your visit went well, and we appreciate you sharing your experience with the finance process. We’ll take this into account as we continue working to improve the overall customer experience.
I was very pleased with the customer service and I was very pleased with the customer service and workmanship. However, I was overcharged for gas for a loaner after I filled the car at 3/4 of a tank as instructed. Also, charged for tolls. This was a loaner that I did not ask for or want. It’s on you that you did not have the part in your inventory and could not finish my vehicle. I paid you approximately $1,200 for the job, however very disappointed with respect to this treatment.
Business response:
We are grateful for your positive feedback about our customer service and workmanship quality. It means a great deal to know that you were pleased with those aspects of your experience with us. We understand your concerns regarding the additional charges for gas and tolls on the loaner vehicle, especially when the vehicle return was delayed due to parts availability. Your situation regarding the unexpected loaner vehicle need and the associated costs is important feedback for us to address. For assistance resolving these bil... read more
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 9,805 reviews.
When is Crest INFINITI open?
Crest INFINITI is open now. It will close at 8:00 p.m.