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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Not sure but after the oil change my car is not running Not sure but after the oil change my car is not running as expected. As soon as I press the gas paddle the throttle goes up a bit and suddenly drops. It was not happening earlier before oil change. It was running smoothly. I would like you guys to fix it.
Business response:
Thank you for bringing your concern to our attention. We understand how unexpected vehicle performance issues can be frustrating and appreciate you taking the time to notify us. We encourage you to contact Randy Nabors at [email protected] so we can arrange a time to review your concern and assess the situation with you directly. We value customer feedback and use it to continually review our service processes.
Sold my car days after the completion of this service. Sold my car days after the completion of this service. I did love the car but was fed up with the issues surrounding it- especially with customer service. Best decision I have made. Got my turbos replaced under the extended warranty for the 2017 Q60. After they failed to update me about the turbo's coming in (6 week wait). Originally, they did tell me they had one turbo in the shop and just needed to order the other one. Said it would take 2-6 weeks. At 6 weeks I inquir... read more
Business response:
We understand your frustration and are so sorry to hear that you feel this way. Every customer deserves consistent, respectful service regardless of their vehicle type, and we take your observations about varying treatment seriously. Your feedback helps us identify areas where we can work to improve our service processes and customer communication. We would like the opportunity to discuss your experience further and work toward a resolution. Please contact Randy Nabors at [email protected] so we can address these concerns di... read more
I took my car in for a flat tire repair and I was told I took my car in for a flat tire repair and I was told that they had reset the low tire pressure on the car and that they did not find anything on the tire. I then expressed my concern to Trevor and told him that was impossible as the tire was completely flat. I told him I am driving 10 hours back home and want to make sure the car was safe to drive. Trevor stated that he was going to have it reinspected the following morning. I received a call the next day and was told ... read more
Business response:
Thank you for sharing this experience with us. We understand how important it is to feel fully confident in your vehicle’s safety—especially before a long drive. It’s completely reasonable to want clear communication and certainty about the condition of your tire, and we appreciate you taking the time to explain what happened. We’d be glad to review the repair and talk through any remaining concerns to ensure you feel comfortable with the work performed and the options available moving forward. Whenever it’s convenient, pl... read more
Love the car. Love the car. Worst experience ever after agreeing on cost. We were running out of time to do finance to set an appointment at 9:30 the next day. Said it would take max an hour since we would have our kids, and they didn't even get to us until 10:30 making it 2 hours. On the way there they called and said a sensor wasn't working so we would have to take a rental and have it delivered, fine. Next day it was brought and wasn't cleaned and detailed and waxed like they agreed, it was dirty. Then when they left they... read more
Business response:
We are sorry to hear that you feel this way about your experience, and we understand your frustration. The situation you've described is not reflective of the quality service we strive to provide. Your feedback is valuable to us and we take these concerns seriously. Please contact Myles Bates at [email protected] so we can address these issues directly and work toward a resolution.
Service Tech was great. Service Tech was great. The work took too long to be completed. Not happy with being charged a service fee on using Credit Cards!!
Business response:
We are grateful to hear that our service technician provided you with great support. We understand your frustration regarding the time it took to complete the work and your concerns about the credit card service fee. Your feedback helps us identify areas where we can improve our processes and communication about our policies. We truly value your business and appreciate you taking the time to share your experience with us.
Not a big deal but I called atleast 1 mth in advance to Not a big deal but I called atleast 1 mth in advance to make sure when I bring my qx80 in, I wanted to get a qx80 loaner. I got a qx60. Not a big deal but frustrating
Business response:
We genuinely admire your patience and understanding regarding the loaner vehicle situation. We recognize how important it is to have the specific vehicle you requested, especially when you planned ahead by calling a month in advance to arrange for a QX80 loaner. We understand that receiving a QX60 instead was not what you expected and can see how this would be frustrating despite your gracious attitude about it. Your feedback helps us improve our loaner vehicle coordination process to better meet our customers' specific requ... read more
I waited for long time to get informed on the situation I waited for long time to get informed on the situation of my car,! Could have the inspection done,but I got all other needed services after !
Business response:
Thank you for taking the time to share your experience with us. We understand that waiting for updates about your vehicle can be frustrating, and we appreciate your patience during the process. We are pleased to hear that despite the initial delay in communication, you were able to receive all the services you needed. Your feedback helps us recognize where we can improve our customer communication process. We truly value your business and are glad we could take care of your automotive needs.
Loaner car was great but everything else involving Loaner car was great but everything else involving keeping me informed was horrible. I have known my advisor for years and am quite disappointed in that he never informed me of the status of my car.
Business response:
We are disappointed to hear that you feel this way about your experience. We understand your frustration. While we are pleased that you found the loaner vehicle helpful, we recognize that keeping you informed throughout the service process is equally important. Your feedback helps us identify areas where we can improve our customer communication standards. We would appreciate the opportunity to discuss this matter further with you. Please contact Randy Nabors at [email protected] so we can address your concerns directly and ... read more
Crest is not good. Crest is not good. They charged me (my wife, because she went to get the service done) $27 "Hazardous Material Repair Order Fee" for an oil change. All service is free in the first 3 years. My car is not 3 years old. Wheel alignments was also done, but it doesn't need hazardous material disposal afaik. This is pure and simple highway robbery. Never buying from Crest again. It's not a luxury dealership. They just need to sell Hondas.
Business response:
Your feedback is important to us and we understand your frustration. We are sorry to hear that you feel this way. Your experience does not reflect the level of transparency and service we strive to provide. We would welcome the opportunity to review the details of your service visit and discuss your concerns directly. Please contact Randy Nabors at [email protected] so we can address this matter properly and work toward a resolution.
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 9,805 reviews.
When is Crest INFINITI open?
Crest INFINITI is open now. It will close at 8:00 p.m.