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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The dealership was ill-prepared to process the The dealership was ill-prepared to process the transaction…a cash deal with no additional ancillary items. They were very comfortable taking their time, attempting to upsell other optional coverage, but failed to act with any sense of urgency. I would hesitate to return there.
Business response:
We understand your frustration and recognize that your time is valuable. Your feedback is important to us, and we take these concerns seriously. We are sorry to hear that you feel this way about your experience, as we strive to provide smooth and respectful service to all our customers. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please contact Myles Bates at [email protected] so we can work toward a better resolution.
I would not use this service center again. I would not use this service center again. The people are fine, but everything is WAY OVERPRICED!
Business response:
Thank you for sharing your concerns about your experience. We understand your frustration and your feedback is important to us. We appreciate that you found our team members to be helpful, and we take seriously your concerns about service pricing. We would welcome the opportunity to discuss your experience further and address your concerns directly. Please contact Randy Nabors at [email protected] so we can better understand your situation and work toward a resolution.
I normally have a great experience when I bring my car in I normally have a great experience when I bring my car in for service. But this time was a totally different experience and not in a good way. I dropped my car off on a Friday morning @7:30am for issues with the driver air conditioning blowing hot. No issues doing that. Troy called and left me a voicemail and text that the Freon was low they topped it off and was going to recheck it Saturday morning to make certain there were no leaks. Ok that’s fine I’m good with tha... read more
Business response:
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration with the communication delays and the inconvenience this caused on your Monday morning. Your loyalty means everything to us, and we recognize that this experience fell short of the top-tier service you typically receive. While we appreciate your patience as we work to properly diagnose and resolve air conditioning issues, we know that clear communication throughout the process is just as important as the quality o... read more
Everything was fine except the check out girl was quite Everything was fine except the check out girl was quite reluctant to gove me a copy of the documents i signed..
Business response:
Thanks for your feedback. We're glad you had a good experience overall. We’ll address your concerns with our team to ensure everyone feels supported during the checkout process. Your input helps us improve!
I don't know who Braeden is. I don't know who Braeden is. I don't appreciate having to wait 3 hours to sign 5 documents, because I had my own loan. Whomever the guy was that made me wait yo sign documents was incredibly rude. Im concerned about the quality of the "certified pre-owned" status being that you sold me a car with a faulty air bag. I don't even get to drive my new car because you're already having to work on it for a week. HUGE SAFETY ISSUE!! GASSETT WAS WONDERFUL!!! I would recommend him, but DEFINITELY NOT CREST... read more
Business response:
Thank you for sharing your experience. We appreciate your feedback about the wait times and the issues with your vehicle. Please contact Myles Bates at [email protected] to address these concerns. Thank you.
A two hour wait just seems too excessive for the routine A two hour wait just seems too excessive for the routine services that we received.
Business response:
Thank you for your feedback, Monica. We appreciate you taking the time to share your experience. We're always looking to improve our service times and will address your concerns with our team. Your satisfaction is important to us!
I am happy with the advisor that we worked with on this I am happy with the advisor that we worked with on this single service appointment but overall, I would not recommend this dealership to someone buying a vehicle. The sales and service teams do not seem to be on the same page and our car buying experience last September was horrible.
Business response:
Thank you for your feedback. We’re glad to hear you had a positive experience with your service advisor. We appreciate your insights about the sales and service teams and will work on improving communication to enhance our customers' experiences in the future.
We dropped the car off on a Monday AM and was told it We dropped the car off on a Monday AM and was told it would take a day & a half. My daughter was leaving Tuesday night. We called for updates but only got it’s in the works. When I called the main # I was told work had not started yet. We were also told we needed a new tire as the nail was in the side wall of tire. Since they hadn’t started on the car we picked it up. Also, nail nowhere near sidewall. We took the car to a different service place where my daughter lives. E... read more
Business response:
Thank you for sharing your experience with us. We genuinely appreciate your feedback, as it helps us understand areas where we can improve our service. We strive to provide timely updates and thorough assessments, and we regret that your recent visit did not meet your expectations. We understand how important it is to have your vehicle serviced efficiently, especially when there are time constraints involved. It's also concerning to hear about the tire assessment, and we value your decision to seek a second opinion. Our goa... read more
I tried to buy a 2017 Mercedes-Benz CLS63. I tried to buy a 2017 Mercedes-Benz CLS63. They strung me for six days. The finance person always was to busy to get my paperwork done. Once I received the paperwork, it was incomplete. I wanted the purchase and sale to list what was included, ie. added equipment and cost of shipping. It didn't seen like to much to ask? I was just suppose to give the $50k without any documents detailing the purchase. Then they pulled to car saying they were going sell locally. I am saddened not to g... read more
Business response:
Thank you for sharing your experience with us. We appreciate your feedback, and we understand how important it is to have clear and complete documentation during the purchasing process. It is our priority to ensure that our customers feel informed and confident in their decisions. We recognize that the communication regarding your paperwork did not meet your expectations, and we sincerely apologize for any frustration this may have caused. Your interest in the Mercedes-Benz CLS63 is valued, and we understand how disappointi... read more
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 9,805 reviews.
When is Crest INFINITI open?
Crest INFINITI is open now. It will close at 8:00 p.m.