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Cubhub
- Software company
- Fort Worth, TX
About this business
Location details
2625 Whitmore St., Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The SECOND my screen goes black, it logs me out. Why? Who developed this app? It's in no way user-friendly At All. I can't speak for laptop users, since my patient is very busy and I can't haul a laptop around for my entire 10-hour shift. But on cellular....wow. This app gives me so much anxiety.
Business response:
We are sorry to hear you’re having a bad experience. Please provide us with your username and specific concerns regarding your charting so we can better assist.
App is using more than twice the amount of data that the company stated and is using more battery power than my other apps. It doesn't give options for putting in information that isn't specific to their charting sections.
Business response:
We are sorry to hear you’re having a bad experience. Your tablet is operating on android v8.1 (it is currently 11) and your device memory is almost completely full. If you will send data info to your company they can send to us for review. Please update your device system and let us know if we can help.
Slow,slow,slow. Buffs forever takes way too long to document on a Samsung phone.only gave it one star because I had too to submit the review.
Business response:
Sharon, we're sorry you're not having a good experience, if you will submit diagnostics and let is know your company we can take a look to see what is slowing it down and help resolve this issue.
This is one of the worst documentation systems I have ever used. It is not therapist friendly. The way it is organized means that my documentation time has tripled since my agency switched to this system. It has too many tabs and too much clicking back and forth to accomplish anything. The app is not very time friendly. I can no longer do my notes in the field, something I was always able to do before. The single worst feature of this system is the schedule which has to be done BEFORE a visit.
Business response:
We are sorry to hear you're having a bad experience and would like to help improve it for you. If you would submit us your info to support@cubhubsystems.com we can discuss and try to streamline the process for you.
Update on February 4, 2021 has increased the load time of every entry, prolonging charting and increasing distraction time away from patients. In other words, I hate it.
I hate the fact that it signs you out to soon. If you are writing a long note you lose everything if you too much time goes by. I have worked on many systems in the past and CubHub stresses me out...
Business response:
Thank you for reaching out. We did an update with 3.4.5 so that auto-log out only happens after 30 min of inactivity. Could you please let us know if this is still happening. in 3.4.5? If it is could you tell us what you were working on before/after it it kicked you out? Please send info to support@cubhubsystems.com so we can resolve your issue.
The worst App. You literally have to take a course to learn how to maneuver through this App. Kicked me out after having wrote a long narrative. Duplicates the same interventions after you have completed them. Way to repetitive. Seriously i will never work for another agency that uses them. My nerves are shot! Just sucks
Business response:
We apologize that you're not having a good experience. It sounds like there may be some issues we can help trouble-shoot with more details. Please let us know your user name and send diagnostics and we will research. In addition if there are repetitive tasks in your visits we can notify your company that some changes can be made. Thank you
I can't get it to come on my new phone for like 3-4 months now. It si still on my old phone.
Loading time is extremely slow! If I am in the middle of a narrative note, it will log me out, doesn't matter. Its very frustrating! I had already read reviews about it and refused to put this on my personal phone so I do have a company tablet, but it is still slow as snails! This is the worse app I have ever worked with!
Business response:
We apologize that you're not having a good experience however the review not being on a device that is using the app makes it difficult to research and resolve any issues. We will contact your company to check on the device they have you using and ensure that it's optimized to run the app.
Frequently asked questions about Cubhub
How is Cubhub rated?
Cubhub has a 2.3 star rating with 219 reviews.
When is Cubhub open?
Cubhub is closed now. It will open on Monday at 9:00 a.m.