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DaBella
- Contractors
- Spokane Valley, WA
About this business
Location details
1825 N Hutchinson Rd, Suite 201, Spokane Valley, WA, 99212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedWe have been wanting to replace our front room windows for years. They are condensing between the panes and are difficult to see through. We checked three different companies. David Reinauer from Dabella Exteriors came out to show us their replacement windows. He was very professional and personable. He did not bore us with needless details but gave us the information that we needed to make a good decision. He has worked well with us to make sure that we get the best product for our home at a good price. We have enjoyed work... read more
RecommendedRyan Irwing, was able to answer all our questions and concerns about our roofing needs. Our house is 113 years old and we wanted a roof that would fit the style and era of the house. He help us bye walking us through what the process was to replace our roof and pictures to show us what the end result will look like. We are excited to see the end result of the installation from a complete roof to new gutters and new facia boards. Thank you again Ryan.
Recommended
RecommendedShane Hurley and Austin Hutcherson were very professional and courteous during their visit with us. They were very knowledgeable and provided excellent service!
2 Days no contact from project manger regarding issues with ordered windows. The install team was good and the windows that are correct seem nice enough.
Business response:
Thank you for sharing your feedback, Alex. We’re disappointed to hear that we didn’t meet your expectations. Your experience is important to us, and we’d love a chance to improve. Please call us at (855) 322-3552, option 1, so we can address your concerns directly.
Sales people are extremely pushy. We sat for over 2 hours listening to their spiel. My mother, the homeowner, is on hospice and cannot comprehend things. After sitting there and getting the quotes, my mother and I explained to the sales person that we needed to discuss and get back to them. The salesman got back on the phone with his supervisor to arrange a lower quote. Like I said, we needed to discuss. The salesman was over the top pushy, and it began feeling uncomfortable. He finally left after over 2 hours of trying to t... read more
Business response:
Thank you for sharing your experience, Linda. We’re regretful for any dissatisfaction you may have encountered and are here to help. Please reach out to us at (855) 322-3552, option 1, so we can work to address your concerns directly.
Probably one of thee worst experiences we've encountered. This was supposed to be a quick measure of our windows followed by a quote with time to decide which direction we wanted to go. That was not the case. The first quote was around 25K and after they were told that we would have to decline, due to the high cost, they came up with a lower cost until they got it down to around 14K. Still too much for us to handle at this time. They were told several times that we would have to decline but they wouldn't take no for an ... read more
Business response:
Thank you for taking the time to share your experience. While your consultation did not lead to a project, we appreciate you giving DaBella the opportunity to present our products and services in your home. We want to be clear that high-pressure sales tactics are not aligned with our values or training. Our team is expected to walk homeowners through product options, answer questions, and offer promotional pricing when available, always with respect for your time, space, and decision-making process. Your feedback is being s... read more
The high pressure sales is horrible. You cannot get them out of your house.
Business response:
Thank you for sharing your feedback. At DaBella, our mission is We Lead. We Care. We Grow., and that means every family deserves professionalism, respect, and clear information when exploring home improvement solutions. Our goal is to provide helpful guidance without pressure and to ensure homeowners feel comfortable and informed throughout the process. We encourage you to contact our Customer Care team at (855) 322-3552, option 1 so we can review your experience directly and ensure your preferences are fully respected. We... read more
Absolutely unresponsive "customer service" and local "office manager." Do not follow-through on installation commitments or communications. But they required the payment before the work was done. I am outraged by this point.
Business response:
Hello Linda. We apologize for any inconvenience you may have experienced. At DaBella, customer satisfaction is a priority and we take your concerns seriously. Please reach out to us at (855) 322-3552, option 1. We'd love the opportunity to address your feedback directly.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 3,035 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.