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DaBella
- Contractors
- Westborough, MA
About this business
Location details
110 Turnpike Rd, Suite 108, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My 80 year old mother called me in tears because of the strong armed approach she was getting. She called for an estimate. After 3 hours and her telling them she couldnt afford their prices she was told if she signed today they could use material that was discontinued and save thousands. Thirty one thousand for a shingle 1500 square foot roof. I spoke to the gentleman on the phone and told him we would be getting other estimates and he tried with the same approach. Sign today or lose out. I had to threaten to call the cops t... read more
Rj and ****** really went the extra mile for us. They made getting our exclusive dabella sliding glass door installed easy even fun! They worked with our budget. The value of this product is clear and we highly recommend !
Business response:
Thank you for sharing your experience! Were thrilled to hear that ** and ****** went the extra mile to make your sliding glass door installation both easy and enjoyable. Its great to know they helped find the right fit for your budget and that youre seeing the value in your exclusive DaBella product.At DaBella, we care deeply about families and their homes, and we truly appreciate your recommendation!
they knew their product well. I was told they would arrive at 4pm and it would take like 45 mins. Which was fine because our Halloween party/ kitchen renovation was on pause. They were here until almost 7pm. Very pushy and aggressive. Would not leave when we said no, very clearly, many times. Kept making “phone calls” It honestly put a damper on our hallows eve night. The male salesman was the problem, the female was upfront and honest but clearly over taken by the guys presentation. He made it seem like he was giving us a d... read more
Business response:
Thank you for your feedback! Were glad to hear our team took the time to make sure you fully understood the product and its value. At DaBella, we care deeply about families and their homes, and we appreciate the opportunity to serve you!
The sales person took forever at our house selling us this job and promising big things that didnt happen. Our roof looks terrible, they didnt do a good job at all and just gave us a bunch of excuses. Been trying to get them to fix the roof, and they still havent. I honestly dont think they plan to. We had a tree fall on our addition. They said they would replace the bad planking and fix it all together and they didnt. They just went over the top of it and it looks sad. They were not very careful with tear off on the gutters... read more
they have harassed me for months. I told them i decided im not interested in their services & yet they keep calling from multiple numbers. Im so glad I didn't go with them.
Business response:
Were very sorry to hear about your experience and understand how frustrating unwanted calls can be. We care deeply about families and their homes, and its important to us that every interaction reflects respect and professionalism.To ensure you are no longer contacted, please call our **************** team at **************, Option 1, and they will promptly add you to our Do Not Call list.Thank you for bringing this to our attention we appreciate the opportunity to make this right and help you have peace of mind moving forwa... read more
I need to redo my siding on my house. I asked about a veteran's discount. The scheduler said she didn't know about that, we would have to ask estimator It was cancer awareness month in OCT, and they had some discounts for that. The scheduler said they would need 1 to 1 1/2 to give us an estimate and both decision makers had to be home. The time frame they gave us, I said we can give them an hour and 15 minutes is all. We will NOT BE MAKING any decisions this day, I will be getting at least 3 other estimates. Their representa... read more
Business response:
We appreciate you taking the time to share detailed feedback about your experience. Were very sorry to hear that your appointment did not reflect the level of professionalism and respect we expect from our team. We care deeply about families and their homes, and your comments highlight areas where we can strengthen communication, transparency, and sensitivity to each homeowners circumstances.Please know that your review has been escalated to our local branch for further review and follow-up. We take these concerns seriously ... read more
High-pressure sales tactics and difficult cancellation process I normally dont leave negative reviews, but I feel its important to share my experience so others are aware.A DaBella representative came door-to-door offering a free roofing quote, and I agreed to schedule one. The next day, a salesman arrived at my home around 3:00 PM and stayed until nearly 6:45 PM, only leaving because I had to leave for my night shift at 7:00 PM. Throughout the visit, he was extremely pushy and insistent, continuing to pressure me to sign ev... read more
Business response:
Thank you for sharing your experience with us. We sincerely regret that your interaction with our sales team left you feeling pressured and uncomfortable. That is never the experience we want for any homeowner. At DaBella, we truly care about the families and homes we serve, and we strive to ensure every customer feels respected, informed, and supported throughout their journey with us.Were glad to hear that our customer service team was ultimately able to confirm your cancellation, and we want you to know that your feedback... read more
This company is completely dishonest. The salesperson ***** ****** lied about extending time period to consider accepting contract, then used a credit card they were not authorized to use. Total invalidation of consumer's requests and concerns, and obfuscation of process to cancel out.Avoid this company at all costs. They are not to be trusted.
Business response:
Thank you for bringing this to our attention. We take your feedback and concerns seriously. We can confirm that weve received your request to cancel and have not processed any deposit. A member of our leadership team will be reaching out directly to discuss your experience and ensure your concerns are fully addressed.At DaBella, we strive to provide every homeowner with honest communication and a positive experience, and we look forward to speaking with you.
Their "inspector" was a salesperson. He lied to us about the condition of our roof, had no knowledge of construction, and continiously pressured us to finance when we had requested a quote for a cash payment. There quoted roof and siding quote was more than 3 times higher than other contractors for similar or same products installed by proffesionals. Dabella is not a contractor. The experience I had was that from a sales company pressuring clients into ridiculously overpriced packages. They couldn't show me the contractors t... read more
Business response:
Thank you for sharing your experience. At DaBella, we are committed to supporting families and their homes with professionalism, transparency, and care. Our goal is always to provide homeowners with the information they need to make confident decisions about their home improvement projects.We strive to ensure every consultation is thorough and informative, including details about manufacturer-approved installation partners and available options. Sometimes discussions take longer than expected, as our team works to provide cl... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.5 star rating with 1,888 reviews.
When is DaBella open?
DaBella is closed now. It will open at 7:00 a.m.