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DaBella
- Contractors
- Westborough, MA
About this business
Location details
110 Turnpike Rd, Suite 108, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I recently contacted DaBella for a quote for my insurance company, and the experience was disappointing due to unprofessional behavior from their sales representative, ***** ********.During the initial visit, the representative spent over four hours at my home, mostly discussing money and contracts, despite my clear request for only a quote. I felt pressured by repeated attempts to secure deposits and down payments.The representative also showed up unannounced at 7 p.m. on a Friday night, asking me to sign a contract, even t... read more
Business response:
Thank you for sharing your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. While we're disappointed that DaBella was not a good fit for your needs, we appreciate you bringing these concerns to our attention. We take customer satisfaction seriously and will review your feedback to ensure future interactions are more aligned with our values. We wish you the best in your search for the right solution.
I don't know how they gamed BBB reviews, but this company is terrible for so many reasons and they used to have a 1.x score. After my experience with them, I have to assume they paid for these reviews.
Business response:
Thank you for sharing your feedback. We want to assure you that we do not pay for reviews and value honest feedback from all our customers. We understand that our services may not be the right fit for everyone. We would love to hear more about where we may have fell short in your experience. Please contact us at ************ select 1. If we do not hear from you,we wish you the best on your home improvement journey.
Had a rep over to quote our windows being replaced. Never before have my wife an I had such a terrible and stressful experience in our lives. It was worse than high pressure it was ridiculous! Very disappointed!!
Business response:
Thank you for your feedback, as it is crucial in helping us improve.We aim to provide a positive and productive process and we appreciate knowing when we fall short. We will be addressing this with our teams and encourage you to reach out to us at ************** and select option 1 should you have any additional or immediate concerns.
This company is a total fraud!! They were SO pushy but we signed the contract against my gut feeling. Long story short, they took our money and ran!!! PSA: if anyone from this company contacts you, tell them to F off!!
Business response:
We are alarmed to hear that your experience has been a less than stellar.We take such concerns very seriously and would like to address this matter directly. We have escalated this and a representative will be reaching out to ensure mutual understanding, and assist in formulating a plan that will lead your concerns to a resolution.
We are talking about their business that supports the Sacramento Area. They sent a sales rep to my home. Slick presentation. However, his quote was over $10K more than other roofing companies. I told him that, and asked them to send their best cash price in an email.The guy just kept going with ****** aggressive sales. I REPEATEDLY asked him to leave my home, and he continued doing aggressive sales.Finally, I said I would call the police if he didn't leave. I grabbed my phone and said it's nothing personal, but I'm calling t... read more
Business response:
We are concerned to hear about the challenges you've encountered during your visit, and we apologize for any frustration or inconvenience caused. Please know that we take your feedback seriously. We are actively working to address these issues internally. If you need immediate assistance, please don't hesitate to contact us. ************ select option 1.
I couldn't get them to come out and give me an estimate. Made an appointment. And waited for the rep.. ** was a no show. When I called to ask, I was told because no one answered the calls to confirm the appointment, they canceled the appointment. They left NO messages. Made another appointment. I missed the call, called back and left a message confirming my appointment.Today I find they cancelled my appointment 3 days ago with no phone calls till this morning.If this is how they make appointments...i. I don't trust them to d... read more
Business response:
We are unhappy to hear about your experience with DaBella.We apologize for any inconvenience you may have experienced. We have escalated your concerns internally to get this addressed. If you need immediate assistance, contact us at ************ and select option 1.
Stay far away. Door to door sales and lie through their teeth. Push you into signing stuff. They started at $14k than it was $10k than it was $9k. Way overpriced for a $5k job and now we are getting better windows too. They lie lie lie. And than their customer service is non existent. This company should be labeled as fraud because they massively overcharge and go door to door looking for people who don't know better.
Business response:
Thank you for bringing your concerns to our attention. What sets us apart from our competition are our industry leading warranties and our quality products. If we can address any further concerns or questions, please reach out to us at ************ opt 1. We look forward to connecting with you.
Sale Lady lied to me about doors.I spent 17, 500 dollars.They would not give me the doors I ordered. Fought me to the end and made a false charge on my credit card
Business response:
Thank you for bringing your concerns to our attention as they are very important to us. Your concerns are heard and received and a member of our service team will be reaching out to you. If we can address any other concerns directly, please reach out to our service team at ************ opt 1. We appreciate your time and consideration.
Honestly! I believe this is the second time I have tried this company. Of course they never showed up the first time with a bunch of excuses why. This was back in I believe 2022. This time, they texted and texted to make sure that I was interested in their "free quote" and wanted to make sure that my husband was capable of making decisions. Really? So anyway, I took vacation time to meet them at my house at 2:00 p.m. on 3/26/2024. At about 4:00 p.m. we gave up waiting on them. MY OPINION is because I was only wanting them to... read more
Business response:
Hi ****, Thank you for bringing your concerns to our attention as they are very important to us. Your concerns are heard and received and will be addressed at the local office. If we can address any of concerns directly, please reach out to our service team at ************ opt 1. We appreciate your time and consideration.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.5 star rating with 1,888 reviews.
When is DaBella open?
DaBella is closed now. It will open at 7:00 a.m.