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DaBella
- Contractors
- Westborough, MA
About this business
Location details
110 Turnpike Rd, Suite 108, Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole process has been a nightmare. Contractors were fired on the first day of installation. windows are separating from the walls. The brand new wood frame is already going bad. one of the windows are broken. Every time I call and leave a message no one calls me back and doesn't send anyone out here to fix the problems. One contractor came out and made a list of problems saying they would be calling in 2 weeks to get an appointment made to fix everything. and that was months ago. he has now quit since then and hasn't se... read more
Business response:
Thank you for sharing your experience. We understand how important your home and windows are, and we want to make sure everything is addressed properly. Window projects do take time from order to installation and follow-up, and we aim to ensure all work meets our standards. Please call us directly at ************, select option 1, so we can review your situation and work with you to resolve any outstanding concerns.
Took over a month to complete our reroof due to hail damage. Sometimes we had 2 men working on the reroof, but usually it was one man working alone. Left roof unprotected during a rain storm so we had leaks in our ceiling. Phone calls are rarely, if ever, returned. We found out they doubled what it cost them to replace our roof. Left the roll off dumpster in our driveway after the roof was completed long enough to crack the driveway. If Dabella knocks on your door, shut the door, lock it and run!
Business response:
Thank you for sharing your experience. We take concerns like yours seriously and want to ensure every project meets our standards for quality and care. We have escalated this to the local branch to review the details and will follow up to clarify. Please contact us directly at ************, option 1, so we can address your concerns personally. At DaBella, we Lead. We Care. We Grow.
Our roof was not done correctly. No permit. Damage to interior because roof leaked. Doesn't pass inspection, not up to code. They keep saying they "are working on it". The bad reviews are all true and believe me it does get worse. Mediation is a joke that they build in to their contract.... Wonder WHY??? Do not contact with this company for any reason.
Business response:
Thank you for sharing your experience. We have been in contact regarding your project and appreciate your patience as we work through the details. If youd like to discuss this further, please call us directly at ************ and select option 1 so we can address your concerns more thoroughly. At DaBella, we care about our customers and their homes.
They gave me a quote for three windows on 9/25/25 for about $10,000. At first I really liked their sales team. I thought their product seemed like a good quality product and their sales team was very nice. However they soon became very pushy . After telling them no several times their last price was about 5 grand. After telling them no again and actually going outside so that they would leave I received a call from them asking if they could come by and crunch numbers again. I told them no I would not be buying windows from t... read more
Business response:
Thank you for sharing your feedback. At DaBella, we take pride in serving families with care and respect, and our mission is rooted in We Lead. We Care. We Grow. While our team is committed to providing clear information and ensuring homeowners understand the value of our exclusive products, it is never our intention for the process to feel overwhelming.We want you to know that your phone number has been added to our Do Not Contact list, and we will respect your request moving forward. Our goal is always to provide options f... read more
The ******* sales agents are crooks, in my opinion. They offer a free quote and come to your home to provide you information about their products and services. **** and ***** showed up at our home yesterday at 5:00pm and did not leave until 9:30pm. They tried upselling us with a starting price of 68k to side a 1500 sq ft home, after repeatedly telling them no they kept lowering the price, they went all the way down to 38k and did not take no for an answer, until we forcefully told them we felt they were selling us a time sha... read more
Business response:
We apologize that your experience left you feeling this way. At DaBella, we take pride in caring for families and their homes while ensuring every homeowner has the information needed to make the best decision for their property.Regarding your concerns about pricing, we want to note that DaBella does not rely on a one-size-fits-all approach, nor do we take advantage of homeowners. The pricing differences you mentioned reflect our flexible model, which allows for promotional discounts, financing structures, and adjustments ba... read more
On August 27 2025 we had a representive, ***** , from Dabella *************** over to our cabin in ********* AZ. ***** was very knowledgeable but very demanding.First Bid, He gave us a bid of $38,537.00. We informed him that it is way out of our budget.Second Bid, He gave us another bid of $27,697.00. We informed him that is still way out of our budget. Third Bid, He gave us another bid of $24,972.00. We informed him that is still way out of our budget.Fourth Bid, He gave us another bid of $23,054.00 We informed him that is ... read more
Business response:
Thank you for sharing your experience. We respect the time you took to work through multiple bids and appreciate your feedback regarding your interactions with *****. At DaBella, we aim to provide clear options that fit each customers goals and budget while maintaining professionalism and transparency. We understand how important it is to feel comfortable with every decision, and your voice helps us continue to lead with integrity and care for every family and home we work with. Were glad to hear you found a solution that me... read more
I purchased a new roof from Dabella about a year and half ago. The roof came out great but when installing the roof my exhaust vent to my water heater was put out of place. They came out to try to fix it but seemed to make it worse. Now my laundry room is extremely hot and heat does not escape the room as it should. The roof of my laundry room is now peeling because of this issue. I have contacted them about the issue and they tell me someone will be out to look at it. Its been 3 weeks now and I haven't heard from them. I wo... read more
Business response:
Thank you for sharing your experience. We care deeply about the homes and safety of the families we serve, and we take all concerns seriously. It sounds like theres been some ongoing frustration with scheduling a resolution for your vent and laundry room issue. We want to make sure this is addressed properly and will be escalating this to your local branch to ensure someone reaches out promptly. At DaBella, we live by our mission: We Lead. We Care. We Grow. Your feedback helps us continue to uphold those standards. Please co... read more
Had someone come a year ago or so. But wasn't something we could afford they still send people every month to harass us. This month they sent someone and I told the guy no multiple times. He still said he was sending someone out. Even tho I told him no. Then came back to my house 3 times in one day. Said our time for tomorrow was 6pm. Even though I said no. After he left I called customer service twice. They said they would look into it and not send someone. Then the next day sent someone else out to give me a quote even tho... read more
Business response:
Thank you for sharing your experience. At DaBella, we are committed to respecting every homeowners preferences and ensuring our teams lead with integrity. The individuals who visit homes are appointment setters, not salespeople, and their role is to confirm availability and decision-makers so any consultation can fit within a customers schedule. While these visits are optional and designed to provide helpful information about home improvement options, we understand repeated visits can feel overwhelming.We take feedback like ... read more
The customer service and quality of my tub/shower installation was poor. Im not satisfied with the tub. The material is thin plastic and when stepping in tub it creaks and makes a popping noise... like there is no support under the tub. I got a call me from the project mngr asking if I was satisfied with job and ready to start financing payments via a voicemail. I called back and left vm with my concerns. No call back, but am now being billed for the job. I am still trying to get someone to call me regarding this... 3 weeks ... read more
Business response:
Thank you for sharing your experience. We understand your concerns and want to ensure your satisfaction. Our records indicate that weve been in contact and have scheduled service for August 25th to address the situation. For any additional questions or immediate assistance, please call us directly at ************, option 1, so we can assist you promptly. At DaBella, we remain committed to caring for families and their homes while upholding our mission: We Lead. We Care. We Grow.
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.5 star rating with 1,888 reviews.
When is DaBella open?
DaBella is closed now. It will open at 7:00 a.m.