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DaBella
- Contractors
- Ogden, UT
About this business
Location details
2550 Washington Blvd, Ste 200, Ogden, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First I would like to say that I can't really rate the quality of work because it hasn't started yet. I signed on May 21st 2018 and was given a "estimated" start date of June 1st 2018, it's July 10th and still no work has been started. The estimated end date for my project was 9 days ago. Also, I was told that my materials would be ordered promptly, but that didn't happen for more than two weeks. Now for their customer service, when I call in and actually get a live person and not a recording the receptio... read more
Business response:
"Hello and thank you for your feedback. We sincerely apologize for the delayed start, this is not our standard and we are very sorry for the frustration. As you know, we did have some delays regarding materials and we did not want to do you the disservice of cutting corners when the proper materials were not ready yet. Again we are very sorry for the delays but we are glad to be able to get your siding project completed properly. If you need anything else, please give my Customer Service Manager a call on her direct line at ... read more
In progress
I can not and will not ever recommend this company. By far this is the worst encounter I've had with a home improvement project. The salespeople, Alex and Hailey, and the website sold me on family. I liked hearing that and was even ok with spending more money than my previous quotes because they made me feel comfortable and like I was a priority. I now know what they told me is false about family and wanting the best for me. All my siding, two dumpsters and a porta potty were placed on the street and I was given a start... read more
Business response:
"We sincerely apologize for the frustration as this is not how we typically operate, but we appreciate you talking to us on the phone and giving us the opportunity to make things right. If there is anything else we can do for you, please give my Customer Service Manager a call on her direct line at (503) 431-2814. Thank you and take care." Read more
We went with this company because the salesman sold us a picture of high quality products and workmanship. Unfortunately for us the quality of workmanship was not present when our roof was applied. I've been waiting over a month for a finished, high-quality roof that they promised me in their sales pitch. They cut corners with their finishing details and I am now left with exposed wood next to gutters where flashing should be. This company had poor communication with not only me as their customer, but also their contrac... read more
Business response:
"Hello and thank you for bringing this to our attention. We definitely want to make sure your concerns are addressed and that you receive the best service possible, but we are not able to find you in our system with the limited information provided here on HomeAdvisor. Please call (503) 431-2814 to speak directly with my Customer Service Manager, that way we will be able to find you in our system and get this addressed. Thank you and we look forward to speaking with you." Read more
We hired them October 16th, 2017. Today is January 7th, 2018 To date NO WORK has been done. I have asked for a refund of my deposit. The only time I have heard from them is after an email asking what is going on.
Business response:
"Hello, I apologize for the frustration but I am glad we were able to discuss your concerns and get everything resolved, take care."
We had our roof replaced and part of the siding on our house replaced in late October/early November. Most importantly, our gutters were severely damaged as part of the roof job and my husband and I have called DaBella a dozen times over the last 4 weeks. We have been told the gutter crew would call us, and told the gutter crew would come out on the coming Saturday, but no one shows up and no one calls back. I keep calling the office back and they have no idea what Iâm talking about. My gutters are cracked and spraying wat... read more
They don't do like they say
DaBella is great to work with, however, their follow up service is lacking and their pricing was above industry standards.
I have two contrasting opinions of my Da Bella experience, through the salesman who sold us the project, of course to hear from him, this co, has no equal. By the signing of the contract, and what a lengthy contract it is, I came to realize, that Da doesn't want to be held liable for quite a number of situations that will come about in a job of this magnitude, such as the mess that will happen in your attic space and anything that would damage your home due to the contractor who delivers the materials. Call me old schoo... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 978 reviews.
When is DaBella open?
DaBella is closed now. It will open tomorrow at 7:00 a.m.