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DaBella
- Contractors
- Ogden, UT
About this business
Location details
2550 Washington Blvd, Ste 200, Ogden, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have two contrasting opinions of my Da Bella experience, through the salesman who sold us the project, of course to hear from him, this co, has no equal. By the signing of the contract, and what a lengthy contract it is, I came to realize, that Da doesn't want to be held liable for quite a number of situations that will come about in a job of this magnitude, such as the mess that will happen in your attic space and anything that would damage your home due to the contractor who delivers the materials. Call me old schoo... read more
I signed a contract to have them replace my roof and made a down payment, but the work was never done. I called three times during the six-weeks' window for the roof to be replaced and each time was told someone "would call by the end of the business day" and in each time no one ever called. No work was begun, much less finished. I am now out over $9,000 and have nothing to show for it. The salesman is a smooth talker and his promises and the contract sounded good; I looked forward to a new roof, but instead just got a ... read more
Communication is terrible. Calls are not returned. They use sub contractors . Left the work site messy, and took weeks to get their excess material picked up.
Miss represented by entire process. work done in repairs. time. financing, No contractor. No work order in place. All was not done as presented. Many issues with all. Hope the roof put on was the one we talked about for 4 hours???
THEY WERE UNORGANIZED AND UNRESPONSIVE TO INQUIRES . It took a number of phone calls to finally just to get them to acknowledge that they had my job. After over four weeks the got around to measuring the roof after my demanding the do something.
Business response:
"Congratulations on your brand new roof! While we apologize for the frustration you had with our standard operating procedures, please be assured that our procedures are in place to best serve our customers. At the time of your initial call, your contract had not yet been released to the production department, and therefore they did not have record of it at the time. And as our install team were calling the "best number to call" as requested on the contract, they had been speaking to your spouse with the updates. Also, as yo... read more
Get other estimates first! High pressure sales tactic used (fell for it), a second estimate after signing with DaBella, was 30% less than my cost using the same product, warranty etc., a difference of $4,200. I also have tar stains on my siding from the roof removal that I will need to remove, plus I spent a couple hours cleaning up roof staples from my driveway and street so my neighbors and myself wouldn't get flat tires; these were supposed to be collected by the contractor with a magnet.
Salesman Monty was a great guy and took his time to talk with us. Salesman Steve is NOT welcomed at our home he is rude and very pushy trying to get us to sign up for work to be done on our home
I think the price was high and their meeting for an estimate was very long.
Business response:
"Thank you for the review and for the opportunity to have met with you. On every consultation we do present our fair market asking price that we do not and will not apologize for on the quality products and warranties we offer, as we do not provide products typically used for short term investments or flipping homes. We also understand that our estimates do take longer than most. We want all of our customers to have a great experience and the opportunity to learn more about our company, the differences we provide, along with... read more
Make sure to get other bids first. Huge BS factor, high pressure sales. We were told other roofers were 7 months out and DaBella was a month out. The roofers were here in 2 weeks. Very good. We Were told the job would be monitored by DaBella, it wasn't. We paid top dollar and expected the company would provide quality. The two roofers did speak English pretty good and were hard working. The day after the job was done a rep from DaBella called to say she was picking up the check. We told her we had a couple of issues we ... read more
Business response:
"Hello Gary, We take all reviews and feedback very seriously, especially our President, and we want to sincerely apologize for the experience you had after the roofing project, as well as for the misunderstanding our sales rep caused regarding what would happen during the roofing project. Unfortunately it is not possible at this time to have a representative on every job site at all times, but please be assured you received a high quality roof with an unbeatable warranty that is triple backed. If you still have any questions... read more
Frequently asked questions about DaBella
How is DaBella rated?
DaBella has a 4.3 star rating with 999 reviews.
When is DaBella open?
DaBella is open now. It will close at 9:00 p.m.