Daniel Beyer at Mutual of Omaha Mortgage

Nikunjkumar M. 

Verified by Mutual of Omaha Mortgage

5 years ago

Not proactive in communication 

Paul P. 

Verified by Mutual of Omaha Mortgage

5 years ago

I would have liked a little more communication throughout the process. I had to initiate most of the communication in order to find out what was going on and what to expect. 

Yen D. 

Verified by Mutual of Omaha Mortgage

6 years ago

All of the paperwork was delayed. We had set an appointment to get paperwork notarized and no one showed up. We called and they wanted to us to call and see what was going on and what paperwork was missing. 

Luis C. 

Verified by Mutual of Omaha Mortgage

6 years ago

Not enough communication with clients 

Vivek P. 

Verified by Mutual of Omaha Mortgage

6 years ago

The CFPB protection requirement of disclosure being provided 3 days prior were violated twice. My file was left languishing and the credit score had to be run again unnecessarily reducing the credit score. Silk was presented as the only closing option which should be a violation in my opinion of some regulation. For the most part my transaction was handled by a telephone operator who admitted she was not licensed, delayed communication, misplaced documents provided and seemed uninformed. 

Lucille E. 

Verified by Mutual of Omaha Mortgage

6 years ago

Very slow process since closing switched to not one but second loan servicer--very irritating 

Jan T. 

Verified by Mutual of Omaha Mortgage

6 years ago

It took over 3 months from my first contact to the closing for my refinance. I have refinanced before (albeit not during Covid) and it took a month for all paperwork to be done and filed. I worked with Daniel very little...just the initial and then I worked with 2 others. The last person was Melissa McCarley, and she was great. Very reliable and got back to me fairly quick. The whole issue was that I sent all that was asked for and then because it took so long, I had to resend info. Not good. 

John W. 

Verified by Mutual of Omaha Mortgage

6 years ago

Better communication and explanation of process 

Paul M. 

Verified by Mutual of Omaha Mortgage

6 years ago

Daniel was great in gettin us an outstanding rate. Mutual of Omaha Mortgage was a nightmare to deal with. The first 2 people seemed great. The 3rd person we were handed over to was horrible. Melissa had no customer service skills bee later found out that she was new and didn’t know what she was doing and didn’t seem too interested in asking those more experienced for help. Daniel wasn’t much help here. This is our 6th loan and the worst service.