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Dave's Hot Chicken
- Chicken Shop
- Fair Oaks, CA
About this business
Location details
8810 Madison Ave., Fair Oaks, CA, 95628, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 11:00 p.m. | |
| Tue | 10:30 a.m. to 11:00 p.m. | |
| Wed | 10:30 a.m. to 11:00 p.m. | |
| Thu | 10:30 a.m. to Midnight | |
| Fri | 10:30 a.m. to 1:00 a.m. | |
| Sat | 10:30 a.m. to 1:00 a.m. | |
| Sun | 10:30 a.m. to Midnight |
Daves, I love your food, but your service is not the best. We have to speed it up, being in the line for almost 30 minutes aint good.
Business response:
Hi Rj, We are very sorry about the long wait. Thank you for sharing your feedback. We are always working to improve and hope to better serve you in the future!
Quick version: Employee put my partially eaten food back in the freezer with items waiting to be picked up and was extremely rude. I've been coming here for quite a while and have always enjoyed the food and never had any issues with customer service until last night. My order was completely wrong and I went back in to have it corrected, the girl behind the counter (Andrea) was extremely rude and kept trying to tell me my item was correct when it was not. After going back and forth with her multiple times telling her that i... read more
Business response:
Thank you for sharing your feedback about your recent experience at Dave's Hot Chicken. We are sorry to hear that we didn't live up to your expectations. We genuinely care about our customers' satisfaction and would appreciate the chance to address your concerns directly. Please visit dhcfeedback.com so we can understand how we can improve and earn those additional stars. We appreciate your support and hope to serve you better next time.
Sat in drive through with 3 cars for 30+ minutes Line was not long unsure if just understaffed or what but terrible service
Business response:
We appreciate you sharing your feedback as it helps us learn how to improve. We want another chance to hopefully WOW you. Please connect with us at dhcfeedback.com.
After a long wait in the drivethru I politely suggested it might be nice to offer perks for customers to compensate for the slow service. Giving coupons for next time or a free item. The man at the window ( said he was the manager) did not like my suggestion and began yelling at me that I got quality food,,, I said yes but it's too slow. He was still yelling at me as I drove away. Terrible! Such a low standard, if that is the management! I think customer service is as important as the food. I think my suggestion was great, ... read more
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you
Good chicken but terrible service. I watched as the girl at counter filled 3 huge doordash orders and left me waiting for 15 minutes in the drive-thru. They wouldnt even give an extra sauce packet i asked for due to the wait. Smugly tried to charge for the sauce. Ill gi back to a Daves Hot Chicken, but definitely not this one.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
Truly inedible. Staff are unprofessional and rude. The cauliflower is fried so much it turns to powder as you chew / crunch it. The chicken is over sauced and spiced, it was either soggy or powdery. They throw soggy pickles all over every menu item. Random pieces of wonder bread like crap. Just made us all feel disgusting eating it, after a few bites we threw it all away. I hate to be so negative, but we felt like we should warn people not to waste money here. It didn't taste like something anyone could enjoy.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
Truly inedible. Staff are unprofessional and rude. The cauliflower is fried so much it turns to powder as you chew / crunch it. The chicken is over sauced and spiced, it was either soggy or powdery. They throw soggy pickles all over every menu item. Random pieces of wonder bread like crap. Just made us all feel disgusting eating it, after a few bites we threw it all away. I hate to be so negative, but we felt like we should warn people not to waste money here. It didn't taste like something anyone could enjoy.
Business response:
We strive to provide our guests with the best possible dining experience and it is disappointing to hear that we fell short during your visit. We hope you will consider giving us another opportunity to exceed your expectations. Please reach out at https://tellusdirect.com/dhc and we will make this right
A 35-minute wait in a drive thru is absolutely unacceptable, especially when there is ZERO communication from when we paid until getting our food. Moving on to the food, even if we only waited 5-10 minutes the food is average. Nothing great about it. The best thing we ordered was the orange slush with ice cream in it. If you don't want to staff your business, be honest about it and put signs on drive thru menu saying "30 minute wait", give your customers the option to decide if they're willing to wait or not. Getting a li... read more
Business response:
Hi Jason, we're very sorry about the long wait! We'd like to make this right please connect with us at dhcfeedback.com
A 35-minute wait in a drive thru is absolutely unacceptable, especially when there is ZERO communication from when we paid until getting our food. Moving on to the food, even if we only waited 5-10 minutes the food is average. Nothing great about it. The best thing we ordered was the orange slush with ice cream in it. If you don't want to staff your business, be honest about it and put signs on drive thru menu saying "30 minute wait", give your customers the option to decide if they're willing to wait or not. Getting a li... read more
Business response:
Hi Jason, we're very sorry about the long wait! We'd like to make this right please connect with us at dhcfeedback.com
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.7 star rating with 880 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close tomorrow at 12:00 a.m.