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Dave's Hot Chicken
- Chicken Shop
- McKinney, TX
About this business
Location details
4040 W University Drive, Ste 100, McKinney, TX, 75071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 11:00 p.m. | |
| Tue | 10:30 a.m. to 11:00 p.m. | |
| Wed | 10:30 a.m. to 11:00 p.m. | |
| Thu | 10:30 a.m. to 11:00 p.m. | |
| Fri | 10:30 a.m. to Midnight | |
| Sat | 10:30 a.m. to Midnight | |
| Sun | 10:30 a.m. to 11:00 p.m. |
I ordered my food on GrubHub and when I picked it up, I checked my meal and it wasn't done correctly (pickles). No big deal, I thought, I went back and asked for a replacement. The cashier asked for a picture of my receipt, which I showed him, and he told me it'd be five minutes. I waited 10 minutes and went to the window and was ignored because there's a long line. I didn't wanna be obnoxious so I waited a little bit more. I'm pretty confident they know I was there. After not being prioritized over the line inside, I knocke... read more
Business response:
Thank you for sharing such a detailed account of your experience. I’m truly sorry for the frustration caused by the mix-up and wait time, especially when you were only looking to get the order corrected. Your time and satisfaction matter, and we should have made you feel prioritized. If you’re open to it, please reach out to us at dhcfeedback.com so we can make it up to you and address these concerns with our team. We value your feedback and appreciate the chance to create a better experience for you in the future.
The service was great and the front desk lady was very helpful and nice. However, the food was mediocre. It wasn't bad by any means but it just was not good.
Business response:
We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://dhcfeedback.com? We're looking forward to the opportunity to turn your experience around
The service was great and the front desk lady was very helpful and nice. However, the food was mediocre. It wasn't bad by any means but it just was not good.
Business response:
We're truly sorry to see that we didn't live up to expectations. We're hoping for a chance to make it up to you. Would you mind reaching out to us at http://dhcfeedback.com? We're looking forward to the opportunity to turn your experience around
Service was great; the staff was incredibly friendly and welcoming. Restaurant was very clean and organized. Everything that the staff onsite could control was well done. It is overpriced. $12.50 for a combo that doesn't include a drink is high for fast food. We went with a party of four - two enjoyed the food and would go back, the other two didn't enjoy it at all and won't return.
Business response:
Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://dhcfeedback.com, we'd welcome the chance to make it up to you.
Service was great; the staff was incredibly friendly and welcoming. Restaurant was very clean and organized. Everything that the staff onsite could control was well done. It is overpriced. $12.50 for a combo that doesn't include a drink is high for fast food. We went with a party of four - two enjoyed the food and would go back, the other two didn't enjoy it at all and won't return.
Business response:
Thanks for bringing this to our attention. It’s clear we need to do better. If you could get in touch with us at http://dhcfeedback.com, we'd welcome the chance to make it up to you.
Our order took awhile to come out only my husband I - only 2 other diners in the restaurant - chicken came to us not hot but warm to cold - what I disliked the most the chicken had a very heavy powdered spice mixture covering the Chicken - way to thick and unpleasant - not what I expected - didn't care for it - loud kids running the kitchen - seemed to be more interested in having fun than taking care of customers --
Business response:
Thanks for sharing your experience with us. It looks like we have some room to wow you next time. We'd love the chance to make it up to you—please reach out at http://dhcfeedback.com so we can get started.
Our order took awhile to come out only my husband I - only 2 other diners in the restaurant - chicken came to us not hot but warm to cold - what I disliked the most the chicken had a very heavy powdered spice mixture covering the Chicken - way to thick and unpleasant - not what I expected - didn't care for it - loud kids running the kitchen - seemed to be more interested in having fun than taking care of customers --
Business response:
Thanks for sharing your experience with us. It looks like we have some room to wow you next time. We'd love the chance to make it up to you—please reach out at http://dhcfeedback.com so we can get started.
Super disappointing. Paid 22 dollars for 2 people but wouldnt have paid over 15 had i known. Firstly, it seems like they've either shrunk their portions or i got a bad tender, but the tender on my slider only covered half the bun. The food itself was very disappointing. The chicken is bland, the tender on my slider had a piece that seemed like it was just over-fried batter. My partners nuggets were just plain bad. The pieces of chicken used were not good, and some of them were just completely overfried and tough. Without spi... read more
Business response:
Sorry to hear you had a bad experience. We never want anyone to feel that way about their visit. If you’re open to it, we’d love to hear more about what went wrong. Please reach out to us at http://www.dhcfeedback.com so we can try to make things right.
Super disappointing. Paid 22 dollars for 2 people but wouldnt have paid over 15 had i known. Firstly, it seems like they've either shrunk their portions or i got a bad tender, but the tender on my slider only covered half the bun. The food itself was very disappointing. The chicken is bland, the tender on my slider had a piece that seemed like it was just over-fried batter. My partners nuggets were just plain bad. The pieces of chicken used were not good, and some of them were just completely overfried and tough. Without spi... read more
Business response:
Sorry to hear you had a bad experience. We never want anyone to feel that way about their visit. If you’re open to it, we’d love to hear more about what went wrong. Please reach out to us at http://www.dhcfeedback.com so we can try to make things right.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.7 star rating with 1,576 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close at 11:00 p.m.