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David's Bridal
- Bridal
- Tulsa, OK
About this business
Location details
Mingo Marketplace Shopping Center, 10123 East 71st Street South, Tulsa, OK, 74133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Business response:
Hello Chris, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN: Jessica H. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Horrible experience at David’s Bridal!! I made an appointment for my bridesmaids three, almost four, weeks in advance! When we arrived, we were treated like a walk-in. I filled out the appointment questionnaire online which said i would have three girls there to try on dresses, but my consultant said “only one dressing room was available so all my girls would have to squeeze into one or take turns” but the welcome desk woman said “we could only have that room until ‘consultant x’ showed up” which was only an hour later. Whil... read more
Business response:
Hello Kirsten, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
If there was an option for zero stars I would say zero. The only positive about the entire experience is the woman working in alterations who worked very diligently to help make my dress fit after I waited three weeks for my dress to come in , only to realized on alternation day that the store ordered the WRONG SIZE. There was no apology offered , no one from the store even came to speak with me about it. This was after my horrible initial shopping experience , where I had called in advance to ensure the dresses I selected o... read more
Business response:
Hi Casey, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Unfortunately I found a beautiful dress, but the customer service I had was awful. I had to ask to be pinned up in my dress, my bridal party had to be the ones straitening my train because my lady left me multiple times to help someone else. I had a $1,800 dress picked out ready to buy, but the lady wouldn't even help me get fixed up. I had to ask for a veil (multiple times because she kept putting it away and not offering to get one for me), and shoes. It was very overwhelming cause I felt like a burden.
Business response:
Hi Felisha, we are sorry that your visit with us did not meet your expectations. While we are glad to hear you found a dress you love, we are deeply sorry to hear that your service was lacking. Even though our consultants do sometimes need to work with more than one guest at a time, we want to make sure that everyone is given the focus and time that they deserve. We will be sharing your experience with management so that we can improve. Thank you, Ellice J.
We had an appointment at 6:00 yesterday for 4 bridesmaids. First off we arrived and had to wait 30 mins just to be helped. We tried on several dresses and finally found one we all agreed on, only to find out that the dress would take 8+ weeks to ship and would not arrive in time for the wedding. In fact we were told by the consultant that most dresses take 8+ weeks to ship even though the bride was originally told 4 weeks. So we had no chance of receiving the dresses on time. Then when the consultant seen we were upset she l... read more
Business response:
Hello Tiffany, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Usually every time I go I don't have a issue, but my friend is engaged and was looking around at what kind of wedding dresses she wanted to wear for her wedding, and the lady who was "helping" her out told her that she needed a boob job becase none of the dresses would fit her because she is flat chested and the dresses wouldn't fit her in that area.... That is by far the worse customer service and the rudest thing I have ever seen or heard a worker say. You do NOT tell a customer that. EVER. never coming back again. Also pl... read more
Business response:
Hello Juliet, we can?t apologize enough for your friend's recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your friend's visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hi Lara, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
At David's Bridal, I came in with basically an unlimited budget, so lots of wiggle room to work with. I told the consultant exactly what I wanted and she came back with nothing that I said I wanted. I kept showing pictures of what I wanted and still she came back with nothing I wanted. She didn't know how to properly clip the dress if it was too big. My party was given one chair. One. So most of my party was standing. There was about 40 people back around the fitting rooms and it was insane how crowded it was. It was uncomfo... read more
Business response:
Hello Kodi, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I had a terrible experience at another bridal shop in town and long story short, they ordered the wrong color dress and wouldn't fix it, so I went to davids bridal and Lara was absolutely amazing. Found my dress and took it home the same day!!
Business response:
Hi Alayna, congratulations on finding your dress for your big day, how exciting! We couldn't be happier to hear how amazing Lara was in finding you a new dress and providing you with an "once in a lifetime" experience. Thank you so much for taking the time to share your experience with us. Best Wishes, Jessica H.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 5,040 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 7:30 p.m.