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David's Bridal
- Bridal
- Frisco, TX
About this business
Location details
Frisco Promenade, 9288 State Highway 121 Ste 100, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I was very hopeful that I would find MY dress at my appointment. When I gave my stylist the list of dresses that I wanted to look at and try on, she said she didn’t have a single one. She told me I could look around, and I ended up pulling most of my own dresses. Not once did she ask me what style I liked. She was booked with at least two other clients at the same time. This experience was not personalized whatsoever. She hardly helped me put my dresses on, and when I asked if she could look for dresses I pulled in bigger si... read more
Ordered a very nice dress for a wedding in September. When I put in on for the wedding the entire top seam came undone and the dress wasn't wearable. I have been in contact numerous times. At first they didn't have a GM and now the GM said they can fix it. I don't want it fixed bc I didn't even get to wear it! Terrible quality and service.was told numerous times they'd get back to me but it's all been me calling to even get a response. Update: First call I got she said they fixed the dress. Only when I brought up getting re... read more
Our family recently ordered all the dresses for an entire wedding at this store. All dresses required ordering. We got a call a few weeks later stating the items arrived. In the meantime we found an alternate dress that eliminated the need for one of the orders. Upon our arrival at the store we were informed that any returns have to be made within 7 days of purchase which is nuts as the product didn’t exist for longer than that. We are now left with a store credit and we are out $400 of our budget for the upcoming weddin... read more
Business response:
Hello, we are saddened to see that you were not happy with our company polices. At David's Bridal we are always looking for ways to better our customer experience and will be sure to forward your feedback to the appropriate teams. Thank you, DBI.
My bridesmaids and I went to look for their dresses. The stylists had no idea which dresses were actually available in the color I wanted, and they kept bringing out dresses that wouldn’t actually work. They measured all of my girls, and two ordered in store, two ordered online a couple of weeks later. One of my girls felt like they measured her poorly, so she ordered a size down. It was still at least two sizes too big. Not only that, but the bottom was covered in stains. As if someone had stomped all over it. The text line... read more
Business response:
Hello Rachael, we would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist you. Thank you, DBI
this location is the worst David’s Bridal location in the US. I would recommend getting your measurements done and then ordering online!
Business response:
Hello Madison, we apologize for not providing exceptional service during you visit. For further assistance, please do not hesitate to reach us at dbcares@dbi.com (attn: city/location). Our team would love the chance to improve our customer experience. Thank you, DBI.
Slow service and it seems customers are an inconvenience. Maybe that is every bridal shop.
Business response:
Hello Dale. We are deeply sorry to hear that your recent visit left you feeling uncertain. At David's Bridal we strive to create a memorable experience for all our guests and we did not live up to that standard for you. We would love to have you back for a more personal visit. Please email us at Dbcares@dbi.com (Attn: city/location) so we can set up a comeback appointment for you. Thank you, DBI.
RecommendedI was intimidated to shop here for my dress but I am so glad we did! Leta was absolutely a GOD SEND. She kept in mind our budget, and listened to what I liked. I was “all over the board” but she helped me narrow it down. She knew her stuff, like what fits would look nice and even grabbed a few I wasn’t sure of but sure enough she chose the one 🤩 the entire staff was so incredibly sweet💙 thank you for an amazing experience!
Business response:
Hi Victoria, we are so glad our team was able to provide you with an excellent customer service experience. Best wishes, April B.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.8 star rating with 6,904 reviews.
When is David's Bridal open?
David's Bridal is open now. It will close at 6:00 p.m.