David's Bridal

4.8

Bridal
Frisco, TX

About this business

Consumer Goods Bespoke Clothing Bridal

Location details

Frisco Promenade, 9288 State Highway 121 Ste 100, Frisco, TX, 75035, United States

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Weekday	Schedule	Status
Mon	10:30 a.m. to 7:30 p.m.
Tue	10:30 a.m. to 7:30 p.m.
Wed	10:30 a.m. to 7:30 p.m.
Thu	10:30 a.m. to 7:30 p.m.
Fri	10:30 a.m. to 7:30 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	10:30 a.m. to 6:00 p.m.

4.86,905 reviews

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Jayme Dian Dixon

Recommended

5 years ago

Josefina was so wonderful helping my daughter with her alterations on her wedding dress. From the moment we bought her dress all the process, everyone was so helpful and sweet. Thank you so much for helping her to get the dress of her dreams. It means a lot to us!

Business response:

Hello Jayme! We are so happy to hear how helpful Josefina was during your daughters visit at our Frisco location. Thank you, DBI

Hannah Sullivan

5 years ago

This was the worst bridal experience I’ve ever had... I booked an appointment (which is supposed to be 1.5 hour) and I showed the stylist what I was wanting and she wouldn’t let me sort thru the dresses. So I waited for her to pick dresses out for me and they were all the OPPOSITE of what I showed her. Then, 30 minutes into my appointment she told me I had to reschedule because she had a huge bridal party coming in for their appointment in 45 minutes so she needed to prepare for them.... I don’t think brides should ever ... read more

Business response:

Hello Hannah, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested, please contact us at dbcares@dbi.com (Subject Attn: City/Store Location) Thank you. DBI.

Kelsey Dunn

5 years ago

We have had nothing but trouble from them! I don’t even have the time or energy to type all of the issues when had! They don’t do their jobs for sure. We are very displeased! Will not recommend them to anyone and will not EVER shop here for anything again!

Business response:

Hello Kelsey, we are deeply sorry that we fell short of your expectations during your recent visit to our Frisco location. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Our team will be sure to speak with our team so that we can grow from this. Thank you, DBI.

Juanita Clark

Recommended

6 years ago

Customer service is amazing! Always have a great sale.!

Business response:

Hello Juanita! Thank you so much for sharing your experience. We are glad you had a good time with our team. Best wishes. April B.

Schylar Bacon

6 years ago

I love the styles I found and how quickly I was able to find the one. But now that I’ve been called and informed my dress has come in. I tried to call back 5 mins after I got the call and have been trying for the last 2 hours to get a hold of someone to set up alterations since I don’t have a lot of time to get them done (wedding is in 12 days) and I can’t seem to get ahold of ANYONE! Very frustrating...

Business response:

Hello Schylar, we apologize for this inconvenience our team had a network error that interfered our phone system. If you still need further assistance please do not hesitate to reach us at dbcares@dbi.com. Thank you, DBI.

Emily Cook

7 years ago

So upset after buying my dress from there. I was promised it would be cleaned and that all of the rips and popped seams would be fixed but when I went to pick it up they spent 45 min running around the store trying to find it and only one small part had actually been touched. Don’t rely on this place to do your alterations because I was only one of the many upset brides that day. Not sure if I even want my bridesmaids buying their dresses from there anymore.

Shannon Carraway

7 years ago

I know that there are plenty of online retailers now that sell bridesmaid dresses, but I wanted my bridesmaids to be able to try them on first. I found a few dresses that I personally liked for them to wear, and I let everyone try it on in the store. Everyone (thankfully) agreed on the same dress, and it happened to be my favorite dress, as well. It was the perfect color purple AND it had sequins. Two of my bridesmaids placed their order on July 1st while we were in the store, and the others placed theirs online a few days l... read more

Business response:

Hello Shannon, we are so sorry to hear that we have disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.

Jessi Northcutt Larkin

7 years ago

went today and felt like I was heard it cattle and I had made the appointment it was excruciating Lee uncomfortable and overcrowded and they didn't even have anything in the size that I need it there was a very very bad experience for being one of my top choices of stores to go to but I went right across the street and found my dress in a place that made me feel very comfortable

Business response:

Hello Jessi, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.